{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T21:11:59Z","timestamp":1651871519235},"reference-count":63,"publisher":"IGI Global","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017,10]]},"abstract":"<jats:p>Project firms are increasingly integrating tangible products and intangible services when building customer solutions aiming to increase firms' competitiveness. On the other hand, the efficient customer solutions increase firms' competitiveness only when the solution projects can utilize all of its performance potential. Efficient integration requires both the product and service oriented multi-dimensional success criteria and the context-specific performance measures. The purpose of this paper is to evaluate the project professional's ability to create and prioritize the multidimensional success criteria for the customer solution projects. The results indicate that the project professionals are capable of prioritizing the success criteria for the customer solution projects. Conversely, the critical customer specific success criteria are not effectively used in the customer solution projects.<\/jats:p>","DOI":"10.4018\/ijitpm.2017100102","type":"journal-article","created":{"date-parts":[[2017,8,1]],"date-time":"2017-08-01T07:56:05Z","timestamp":1501574165000},"page":"17-29","source":"Crossref","is-referenced-by-count":1,"title":["Selecting Success Criteria for Customer Solution Projects"],"prefix":"10.4018","volume":"8","author":[{"given":"Ville","family":"Otra-Aho","sequence":"first","affiliation":[{"name":"Lappeenranta University of Technology, Lappeenranta, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"2432","reference":[{"key":"IJITPM.2017100102-0","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2007.08.008"},{"key":"IJITPM.2017100102-1","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-7863(01)00032-1"},{"key":"IJITPM.2017100102-2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2008.05.010"},{"key":"IJITPM.2017100102-3","doi-asserted-by":"publisher","DOI":"10.1108\/01443570910953603"},{"key":"IJITPM.2017100102-4","doi-asserted-by":"publisher","DOI":"10.4018\/jitpm.2013010106"},{"issue":"2","key":"IJITPM.2017100102-5","first-page":"12","article-title":"Managers` perceptions of information system project successes.","volume":"52","author":"D.Basten","year":"2011","journal-title":"Journal of Computer Information Systems"},{"key":"IJITPM.2017100102-6","doi-asserted-by":"publisher","DOI":"10.1016\/0263-7863(95)00064-X"},{"issue":"3","key":"IJITPM.2017100102-7","first-page":"10","article-title":"The service nightmare: Can we sustain success?","volume":"6","author":"L.Berry","year":"1997","journal-title":"Marketing Management"},{"key":"IJITPM.2017100102-8","doi-asserted-by":"publisher","DOI":"10.1108\/17410380510594480"},{"key":"IJITPM.2017100102-9","doi-asserted-by":"publisher","DOI":"10.1108\/01443570010330739"},{"key":"IJITPM.2017100102-10","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2005.01.001"},{"key":"IJITPM.2017100102-11","doi-asserted-by":"publisher","DOI":"10.1177\/1094670514537709"},{"key":"IJITPM.2017100102-12","doi-asserted-by":"publisher","DOI":"10.4018\/jitpm.2013010101"},{"key":"IJITPM.2017100102-13","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-7863(02)00060-1"},{"key":"IJITPM.2017100102-14","doi-asserted-by":"publisher","DOI":"10.1016\/S0048-7333(00)00113-X"},{"key":"IJITPM.2017100102-15","doi-asserted-by":"publisher","DOI":"10.1016\/S0048-7333(98)00085-7"},{"key":"IJITPM.2017100102-16","doi-asserted-by":"publisher","DOI":"10.1016\/S0925-5273(97)80765-7"},{"key":"IJITPM.2017100102-17","doi-asserted-by":"publisher","DOI":"10.1080\/01944360208976273"},{"key":"IJITPM.2017100102-18","doi-asserted-by":"publisher","DOI":"10.1016\/S0090-2616(02)00101-8"},{"key":"IJITPM.2017100102-19","doi-asserted-by":"publisher","DOI":"10.1016\/S0737-6782(96)00052-5"},{"key":"IJITPM.2017100102-20","doi-asserted-by":"publisher","DOI":"10.1108\/08858629810226645"},{"key":"IJITPM.2017100102-21","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2010.06.036"},{"key":"IJITPM.2017100102-22","doi-asserted-by":"publisher","DOI":"10.1108\/MSQ-03-2014-0042"},{"key":"IJITPM.2017100102-23","doi-asserted-by":"publisher","DOI":"10.1108\/09564231011079057"},{"key":"IJITPM.2017100102-24","doi-asserted-by":"publisher","DOI":"10.1108\/09596119810199282"},{"key":"IJITPM.2017100102-25","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2005.01.007"},{"key":"IJITPM.2017100102-26","doi-asserted-by":"publisher","DOI":"10.4018\/ijitpm.2015040102"},{"key":"IJITPM.2017100102-27","doi-asserted-by":"publisher","DOI":"10.1016\/S0048-7333(00)00110-4"},{"issue":"12","key":"IJITPM.2017100102-28","first-page":"45","article-title":"Are your performance measures obsolete?","volume":"70","author":"P.Keegan","year":"1989","journal-title":"Management Accounting"},{"key":"IJITPM.2017100102-29","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2012.07.007"},{"key":"IJITPM.2017100102-30","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2011.01.009"},{"key":"IJITPM.2017100102-31","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2006.10.002"},{"key":"IJITPM.2017100102-32","doi-asserted-by":"publisher","DOI":"10.1016\/j.mar.2004.08.002"},{"key":"IJITPM.2017100102-33","doi-asserted-by":"publisher","DOI":"10.1108\/17538371211269040"},{"key":"IJITPM.2017100102-34","doi-asserted-by":"publisher","DOI":"10.1108\/01443570010343708"},{"issue":"1","key":"IJITPM.2017100102-35","first-page":"71","article-title":"The balanced scorecard: Measures that drive performance.","volume":"70","author":"P.Norton","year":"1992","journal-title":"Harvard Business Review"},{"key":"IJITPM.2017100102-36","doi-asserted-by":"publisher","DOI":"10.1108\/09564230310474138"},{"issue":"1","key":"IJITPM.2017100102-37","first-page":"12","article-title":"SERVQUAL: A multiple item scale for measuring customer perceptions of service quality.","volume":"64","author":"A.Parasuraman","year":"1988","journal-title":"Journal of Retailing"},{"issue":"4","key":"IJITPM.2017100102-38","first-page":"420","article-title":"Refinement and reassessment of the SERVQUAL scale.","volume":"6","author":"A.Parasuraman","year":"1991","journal-title":"Journal of Retailing"},{"key":"IJITPM.2017100102-39","doi-asserted-by":"publisher","DOI":"10.1177\/014920638801400102"},{"key":"IJITPM.2017100102-40","doi-asserted-by":"publisher","DOI":"10.1108\/03090569610106626"},{"key":"IJITPM.2017100102-41","doi-asserted-by":"publisher","DOI":"10.1016\/0165-0114(78)90032-5"},{"key":"IJITPM.2017100102-42","doi-asserted-by":"publisher","DOI":"10.1016\/0377-2217(90)90057-I"},{"key":"IJITPM.2017100102-43","doi-asserted-by":"publisher","DOI":"10.1111\/1467-9310.00244"},{"key":"IJITPM.2017100102-44","doi-asserted-by":"publisher","DOI":"10.1108\/09564239210015175"},{"key":"IJITPM.2017100102-45","doi-asserted-by":"publisher","DOI":"10.1108\/09564239410074358"},{"key":"IJITPM.2017100102-46","doi-asserted-by":"publisher","DOI":"10.1108\/17410400510571437"},{"key":"IJITPM.2017100102-47","doi-asserted-by":"publisher","DOI":"10.4018\/jitpm.2010100101"},{"key":"IJITPM.2017100102-48","doi-asserted-by":"publisher","DOI":"10.1016\/0263-7863(93)90017-H"},{"key":"IJITPM.2017100102-49","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-2373(99)00009-2"},{"key":"IJITPM.2017100102-50","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-7863(02)00020-0"},{"key":"IJITPM.2017100102-51","doi-asserted-by":"publisher","DOI":"10.1002\/pmj.21289"},{"key":"IJITPM.2017100102-52","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2004.04.028"},{"key":"IJITPM.2017100102-53","doi-asserted-by":"publisher","DOI":"10.1016\/0263-2373(88)90033-3"},{"key":"IJITPM.2017100102-54","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2014.05.022"},{"key":"IJITPM.2017100102-55","doi-asserted-by":"publisher","DOI":"10.1016\/0263-7863(95)00020-Q"},{"issue":"6","key":"IJITPM.2017100102-56","first-page":"411","article-title":"The project excellence model.","volume":"21","author":"E.Westerfeld","year":"2003","journal-title":"International Journal of Project Management"},{"key":"IJITPM.2017100102-57","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2008.09.008"},{"key":"IJITPM.2017100102-58","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2006.05.010"},{"key":"IJITPM.2017100102-59","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2007.08.015"},{"key":"IJITPM.2017100102-60","doi-asserted-by":"publisher","DOI":"10.1108\/09564230610689786"},{"key":"IJITPM.2017100102-61","doi-asserted-by":"publisher","DOI":"10.1386\/tmsd.14.3.205_1"},{"key":"IJITPM.2017100102-62","doi-asserted-by":"publisher","DOI":"10.1080\/00207540500536921"}],"container-title":["International Journal of Information Technology Project Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=187159","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T10:00:15Z","timestamp":1651831215000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJITPM.2017100102"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2017,10]]},"references-count":63,"journal-issue":{"issue":"4"},"URL":"https:\/\/doi.org\/10.4018\/ijitpm.2017100102","relation":{},"ISSN":["1938-0232","1938-0240"],"issn-type":[{"value":"1938-0232","type":"print"},{"value":"1938-0240","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,10]]}}}