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It was found that via proper management of KM-based initiatives and associated SCM and IT applications, the company has been able to increase its operational effectiveness and operate in more a lean manner, resulting in increased productivity and improved quality. The strategic leveraging of knowledge-based systems provides an appropriate comparison and benchmark on the richness of sharing knowledge within a high-volume, low-profit margin retail environment.<\/p>","DOI":"10.4018\/ijkbo.2013010105","type":"journal-article","created":{"date-parts":[[2013,4,9]],"date-time":"2013-04-09T17:37:26Z","timestamp":1365529046000},"page":"71-87","source":"Crossref","is-referenced-by-count":5,"title":["Competitive Uses of Information and Knowledge Management Tools"],"prefix":"10.4018","volume":"3","author":[{"given":"Alan D.","family":"Smith","sequence":"first","affiliation":[{"name":"Department of Management and Marketing, Robert Morris University, Pittsburgh, PA, USA"}]}],"member":"2432","reference":[{"key":"ijkbo.2013010105-0","doi-asserted-by":"publisher","DOI":"10.1243\/09544054JEM1216"},{"key":"ijkbo.2013010105-1","doi-asserted-by":"publisher","DOI":"10.1080\/00207540802230330"},{"key":"ijkbo.2013010105-2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jom.2008.03.009"},{"key":"ijkbo.2013010105-3","doi-asserted-by":"publisher","DOI":"10.1108\/09696470810907383"},{"key":"ijkbo.2013010105-4","doi-asserted-by":"publisher","DOI":"10.1080\/00207540600844068"},{"key":"ijkbo.2013010105-5","doi-asserted-by":"publisher","DOI":"10.1016\/j.jedc.2008.06.011"},{"key":"ijkbo.2013010105-6","unstructured":"Clark, K. 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