{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T05:42:19Z","timestamp":1654148539367},"reference-count":21,"publisher":"IGI Global","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,7,1]]},"abstract":"<p>Engaging users in an enterprise resource planning (ERP) implementation is not new. Research espouses the benefits of user participation in such major projects, and often takes it for granted that users are involved. What is missing is an assessment of how best to engage users, when to involve them, and how much decision-making and influence they are allowed. This paper highlights findings from a single case study, and encourages future research to develop a newer understanding of user participation. Key components of successful user engagement include an integrated team approach, a balance of workload, the need for expertise at all levels, organizational and project commitment, effective decision-making, the reduction of competing resources or projects, and the maintenance of user participation post-implementation. As ERP systems mature and companies upgrade and maintain their systems, the concept of user participation should remain a core component of ERP research and practice.<\/p>","DOI":"10.4018\/ijkbo.2014070101","type":"journal-article","created":{"date-parts":[[2014,10,29]],"date-time":"2014-10-29T17:10:08Z","timestamp":1414602608000},"page":"1-7","source":"Crossref","is-referenced-by-count":1,"title":["A (New) Look at User Participation in an ERP"],"prefix":"10.4018","volume":"4","author":[{"given":"Martin","family":"Gibbs","sequence":"first","affiliation":[{"name":"Human Resources, Mayo Clinic, Rochester, MN, USA"}]}],"member":"2432","reference":[{"key":"ijkbo.2014070101-0","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.14.4.B147"},{"key":"ijkbo.2014070101-1","doi-asserted-by":"publisher","DOI":"10.1037\/h0056704"},{"key":"ijkbo.2014070101-2","doi-asserted-by":"publisher","DOI":"10.1201\/1078\/43647.20.4.20030901\/77292.7"},{"key":"ijkbo.2014070101-3","doi-asserted-by":"publisher","DOI":"10.2307\/248700"},{"key":"ijkbo.2014070101-4","doi-asserted-by":"publisher","DOI":"10.1287\/isre.5.4.422"},{"key":"ijkbo.2014070101-5","first-page":"659","article-title":"User involvement in information systems development: The problem of finding the right user.","author":"P.Benyon-Davies","year":"1997","journal-title":"Proceedings of the 5th European Conference on Information Systems"},{"issue":"1","key":"ijkbo.2014070101-6","first-page":"73","article-title":"User participation and democracy: A discussion of Scandinavian research on system development.","volume":"7","author":"G.Bjerknes","year":"1995","journal-title":"Scandinavian Journal of Information Systems"},{"key":"ijkbo.2014070101-7","article-title":"The impact of user influence and user responsibility on IT project management performance.","author":"C.Chen","year":"2009","journal-title":"Proceedings of the 4th International Research Workshop on Information Technology Project management (IRWITPM)"},{"key":"ijkbo.2014070101-8","doi-asserted-by":"publisher","DOI":"10.1108\/14637150110406768"},{"key":"ijkbo.2014070101-9","unstructured":"Gibbs, M. (201). Evaluating user participation and user influence in an enterprise system. Ph.D. dissertation, Capella University, United States -- Minnesota."},{"issue":"42","key":"ijkbo.2014070101-10","first-page":"739","article-title":"A new look at the relationship between user involvement in systems development and system success.","volume":"24","author":"M. A.Harris","year":"2009","journal-title":"Communications of the Association for Information Systems"},{"key":"ijkbo.2014070101-11","doi-asserted-by":"publisher","DOI":"10.1080\/014492996120157"},{"issue":"2","key":"ijkbo.2014070101-12","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1504\/IJIOME.2006.009171","article-title":"Enterprise resource planning (ERP): Managing the paradigm shift for success.","volume":"1","author":"M. C.Kocakulha","year":"2006","journal-title":"International Journal of Information and Operations Management Education"},{"key":"ijkbo.2014070101-13","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(02)00551-9"},{"key":"ijkbo.2014070101-14","unstructured":"Mao, J. Y., & Pan, M. (2009). Enabling effective user participation in ERP implementation: A case study on the role of brainstorming exercises. Pacific Asia Conference on Information Systems (PACIS). Retrieved September 14, 2010 from http:\/\/aisel.aisnet.org\/pacis2009\/101"},{"key":"ijkbo.2014070101-15","doi-asserted-by":"publisher","DOI":"10.1002\/asi.20523"},{"key":"ijkbo.2014070101-16","doi-asserted-by":"publisher","DOI":"10.2307\/249370"},{"key":"ijkbo.2014070101-17","doi-asserted-by":"publisher","DOI":"10.1145\/511152.511163"},{"issue":"10","key":"ijkbo.2014070101-18","doi-asserted-by":"crossref","first-page":"508","DOI":"10.17705\/1jais.00142","article-title":"Exploring the importance of participation in the post-implementation period of an ES project: A neglected area.","volume":"8","author":"E. L.Wagner","year":"2007","journal-title":"Journal of the Association for Information Systems"},{"key":"ijkbo.2014070101-19","doi-asserted-by":"publisher","DOI":"10.1145\/1323688.1323694"},{"issue":"2","key":"ijkbo.2014070101-20","doi-asserted-by":"crossref","first-page":"115","DOI":"10.3233\/HSM-1998-17205","article-title":"Does user involvement during information systems development improve data quality?","volume":"17","author":"R.Zeffane","year":"1998","journal-title":"Human Systems Management"}],"container-title":["International Journal of Knowledge-Based Organizations"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=117730","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T05:27:30Z","timestamp":1654147650000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/ijkbo.2014070101"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2014,7,1]]},"references-count":21,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2014,7]]}},"URL":"https:\/\/doi.org\/10.4018\/ijkbo.2014070101","relation":{},"ISSN":["2155-6393","2155-6407"],"issn-type":[{"value":"2155-6393","type":"print"},{"value":"2155-6407","type":"electronic"}],"subject":[],"published":{"date-parts":[[2014,7,1]]}}}