{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T04:11:27Z","timestamp":1654143087125},"reference-count":0,"publisher":"IGI Global","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,10,1]]},"abstract":"<p>The present business plan intents to analyze the financial attractiveness of creating a Hostel within Lisbon and targeting a service proportionate to guests' needs. That is, a service design based in the importance customers attribute to each offer. As observed, the market at Lisbon reflects a very competitive field where Hostels provide high quality services for low prices. During the low season (October-April), money is lost due to low occupancy rates. Nevertheless, profit resulting from the high season (May-September) is enough to null the negative results of the low season and still present a positive result at the end of the year. Financially, the evaluation outputs a NPV of 42 726\u20ac, IRR of 25.64% and Payback period of three years and four months. With vital indicators pointing towards a profitable business, the conclusion is that, based on the analysis performed, such a Hostel is financially viable.<\/p>","DOI":"10.4018\/ijkbo.2015100104","type":"journal-article","created":{"date-parts":[[2015,7,7]],"date-time":"2015-07-07T18:42:42Z","timestamp":1436294562000},"page":"62-79","source":"Crossref","is-referenced-by-count":0,"title":["How to Shape a Business Service to Its Customers' Exact Needs"],"prefix":"10.4018","volume":"5","author":[{"given":"Hugo Miguel de Brito Silva Moreira","family":"Fa\u00edsca","sequence":"first","affiliation":[{"name":"ISCTE-IUL, Lisbon, Portugal"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Leandro","family":"Pereira","sequence":"additional","affiliation":[{"name":"Department of Marketing, Operations and Geral Management, ISCTE-IUL, Lisbon, Portugal"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"2432","container-title":["International Journal of Knowledge-Based Organizations"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=133151","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T03:31:52Z","timestamp":1654140712000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJKBO.2015100104"}},"subtitle":["A Hostel in Lisbon"],"short-title":[],"issued":{"date-parts":[[2015,10,1]]},"references-count":0,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2015,10]]}},"URL":"https:\/\/doi.org\/10.4018\/ijkbo.2015100104","relation":{},"ISSN":["2155-6393","2155-6407"],"issn-type":[{"value":"2155-6393","type":"print"},{"value":"2155-6407","type":"electronic"}],"subject":[],"published":{"date-parts":[[2015,10,1]]}}}