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Barriers included difficulty accepting diabetes, technical problems, and health or personal problems; facilitators included a positive approach to diabetes, being an established home computer user and having no additional health or personal problems. A model is presented showing how the system crosses the boundary between self-management and support seeking. The authors theorise that the system created boundary objects that take on different meanings for the actors that use them; these need to be meaningful, acceptable and engaging if the system is to be used. 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