{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,7,5]],"date-time":"2024-07-05T19:56:16Z","timestamp":1720209376164},"reference-count":76,"publisher":"IGI Global","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,7,1]]},"abstract":"<p>This study integrates shopping value dimensions and consumers\u2019 commitment to a theoretical model to understand consumer loyalty to e-shopping. E-commerce is established as an efficient sales platform for travel and hospitality vendors. However, extant literature found that it is difficult to attract new customers and retain existing customers in e-commerce. This paper investigates the antecedents of customer loyalty in e-commerce. An online survey with (n=520) was conducted with randomly selected US consumers. A structural equation model reveals that hedonic and utilitarian shopping values determine affective and calculative commitment of e-shoppers which in turn influence consumers\u2019 loyalty towards e-shopping. This study contributes to the present literature and provides important implication towards e-tailers and website developers. It is important to fulfill e-shoppers\u2019 hedonic and utilitarian needs to gain e-loyalty. Web based hospitality service offerings should provide a convenient and pleasing online environment to gain consumer e-loyalty.<\/p>","DOI":"10.4018\/ijssmet.2013070103","type":"journal-article","created":{"date-parts":[[2014,2,20]],"date-time":"2014-02-20T13:57:12Z","timestamp":1392904632000},"page":"37-50","source":"Crossref","is-referenced-by-count":9,"title":["The Role of Website Features in Creating Loyalty"],"prefix":"10.4018","volume":"4","author":[{"given":"Anil","family":"Bilgihan","sequence":"first","affiliation":[{"name":"College of Business, Florida Atlantic University, Boca Raton, FL, USA"}]},{"given":"Anupama","family":"Sukhu","sequence":"additional","affiliation":[{"name":"Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA"}]},{"given":"Jay","family":"Kandampully","sequence":"additional","affiliation":[{"name":"Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA"}]}],"member":"2432","reference":[{"key":"ijssmet.2013070103-0","doi-asserted-by":"publisher","DOI":"10.1016\/S0268-4012(01)00011-1"},{"key":"ijssmet.2013070103-1","author":"N. J.Allen","year":"1997","journal-title":"Commitment in the workplace: Theory, research, and application"},{"key":"ijssmet.2013070103-2","doi-asserted-by":"publisher","DOI":"10.1002\/mar.10063"},{"key":"ijssmet.2013070103-3","doi-asserted-by":"publisher","DOI":"10.1086\/209376"},{"key":"ijssmet.2013070103-4","doi-asserted-by":"publisher","DOI":"10.1108\/08876040510596803"},{"key":"ijssmet.2013070103-5","doi-asserted-by":"publisher","DOI":"10.1177\/0092070304263332"},{"key":"ijssmet.2013070103-6","doi-asserted-by":"publisher","DOI":"10.1177\/1094670512440835"},{"key":"ijssmet.2013070103-7","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2012.06.005"},{"key":"ijssmet.2013070103-8","doi-asserted-by":"publisher","DOI":"10.1108\/17579881111154245"},{"key":"ijssmet.2013070103-9","doi-asserted-by":"publisher","DOI":"10.1016\/j.ibusrev.2012.05.002"},{"key":"ijssmet.2013070103-10","doi-asserted-by":"publisher","DOI":"10.1177\/0047287503257490"},{"key":"ijssmet.2013070103-11","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2007.08.003"},{"key":"ijssmet.2013070103-12","doi-asserted-by":"publisher","DOI":"10.1108\/14684520710832315"},{"key":"ijssmet.2013070103-13","doi-asserted-by":"publisher","DOI":"10.3846\/16111699.2011.599410"},{"key":"ijssmet.2013070103-14","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.bm.2540100"},{"key":"ijssmet.2013070103-15","doi-asserted-by":"publisher","DOI":"10.4018\/jea.2009092904"},{"key":"ijssmet.2013070103-16","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(01)00056-2"},{"key":"ijssmet.2013070103-17","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2575.2012.00407.x"},{"key":"ijssmet.2013070103-18","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2004.11.005"},{"key":"ijssmet.2013070103-19","unstructured":"Cole, R. (2011). Snippets and factoids from Henry Harteveldt\u2019s open travel presentation. Views from a Corner Suite. Retrieved September 21, 2012, from http:\/\/www.rockcheetah.com\/blog\/technology\/snippets-factoids-henry-harteveldt-opentravel-presentation\/"},{"key":"ijssmet.2013070103-20","doi-asserted-by":"publisher","DOI":"10.1108\/08876041111143104"},{"key":"ijssmet.2013070103-21","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-009-0148-y"},{"key":"ijssmet.2013070103-22","doi-asserted-by":"publisher","DOI":"10.1111\/1468-232X.00285"},{"key":"ijssmet.2013070103-23","unstructured":"Egger, F. N. (2001, June 27-29). Affective design of e-commerce user interfaces: How to maximize perceived trustworthiness. In: Helander, M., Khalid, H. M., & Tham (Eds.), Proceedings of CAHD2001: Conference on Affective Human Factors Design, Singapore (pp. 317-324)."},{"key":"ijssmet.2013070103-24","doi-asserted-by":"publisher","DOI":"10.1108\/08876041011040622"},{"key":"ijssmet.2013070103-25","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20079"},{"key":"ijssmet.2013070103-26","unstructured":"Forrester Research. (2012). US online retail forecast. Retrieved July 18, 2012, from http:\/\/www.forrester.com\/US\u00b1Online\u00b1Retail\u00b1Forecast\u00b12011\u00b1To\u00b12016\/fulltext\/-\/E-RES60672?docid=60672"},{"key":"ijssmet.2013070103-27","doi-asserted-by":"publisher","DOI":"10.1177\/1094670503005004005"},{"key":"ijssmet.2013070103-28","doi-asserted-by":"publisher","DOI":"10.1111\/j.1936-4490.2005.tb00712.x"},{"key":"ijssmet.2013070103-29","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2004.12.002"},{"key":"ijssmet.2013070103-30","doi-asserted-by":"crossref","first-page":"27","DOI":"10.17705\/1jais.00022","article-title":"Customer loyalty in e-commerce.","volume":"3","author":"D.Gefen","year":"2002","journal-title":"Journal of the Association for Information Systems"},{"issue":"1","key":"ijssmet.2013070103-31","doi-asserted-by":"crossref","DOI":"10.17705\/1jais.00008","article-title":"The relative importance of perceived ease of use in IS adoption: A study of e-commerce adoption.","volume":"1","author":"D.Gefen","year":"2000","journal-title":"Journal of the Association for Information Systems"},{"key":"ijssmet.2013070103-32","doi-asserted-by":"publisher","DOI":"10.1504\/IJPM.2011.037384"},{"key":"ijssmet.2013070103-33","doi-asserted-by":"publisher","DOI":"10.1177\/03079450094306"},{"key":"ijssmet.2013070103-34","unstructured":"Goldman Sachs. (2011). Nothing but net: 2011 internet investment guide by J.P. Morgan. Retrieved June 20, 2011, from http:\/\/tranloi.com\/nothing-but-net-2011-internet-investment-guide-by-goldman-sachs\/Nothing But Net: 2011 Internet Investment Guide"},{"key":"ijssmet.2013070103-35","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.64.3.34.18030"},{"key":"ijssmet.2013070103-36","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2008.06.016"},{"key":"ijssmet.2013070103-37","first-page":"31","article-title":"Quality and value in the consumption experience: Phaedrus rides again.","volume":"31","author":"M. B.Holbrook","year":"1985","journal-title":"Perceived Quality"},{"key":"ijssmet.2013070103-38","doi-asserted-by":"publisher","DOI":"10.1086\/208906"},{"issue":"1","key":"ijssmet.2013070103-39","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1080\/00222216.2004.11950010","article-title":"Examining relationships between leisure involvement, psychological commitment and loyalty to a recreation agency.","volume":"36","author":"Y.Iwasaki","year":"2004","journal-title":"Journal of Leisure Research"},{"key":"ijssmet.2013070103-40","doi-asserted-by":"publisher","DOI":"10.2307\/256642"},{"issue":"1","key":"ijssmet.2013070103-41","doi-asserted-by":"crossref","first-page":"3","DOI":"10.3727\/154595305774865916","article-title":"The role of website quality in online hotel reservations.","volume":"4","author":"M.Jeong","year":"2005","journal-title":"Information Technology in Hospitality"},{"key":"ijssmet.2013070103-42","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2006.03.006"},{"key":"ijssmet.2013070103-43","doi-asserted-by":"publisher","DOI":"10.4018\/jeco.2008070101"},{"key":"ijssmet.2013070103-44","unstructured":"Kuttner, R. (1998). The net: A market too perfect for profits, BusinessWeek, 3577(May 11), 20."},{"key":"ijssmet.2013070103-45","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2011.10.004"},{"key":"ijssmet.2013070103-46","doi-asserted-by":"publisher","DOI":"10.1080\/14639220801936588"},{"key":"ijssmet.2013070103-47","doi-asserted-by":"publisher","DOI":"10.1108\/08876040910933066"},{"key":"ijssmet.2013070103-48","doi-asserted-by":"publisher","DOI":"10.1007\/s11365-011-0207-y"},{"key":"ijssmet.2013070103-49","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2010.12.009"},{"key":"ijssmet.2013070103-50","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2009.09.004"},{"issue":"1","key":"ijssmet.2013070103-51","doi-asserted-by":"crossref","first-page":"117","DOI":"10.1080\/07421222.2003.11045840","article-title":"A multidimensional commitment model of volitional systems adoption and usage behavior.","volume":"22","author":"Y.Malhotra","year":"2005","journal-title":"Journal of Management Information Systems"},{"key":"ijssmet.2013070103-52","doi-asserted-by":"publisher","DOI":"10.1177\/0010880405283943"},{"key":"ijssmet.2013070103-53","doi-asserted-by":"publisher","DOI":"10.1016\/1053-4822(91)90011-Z"},{"key":"ijssmet.2013070103-54","doi-asserted-by":"publisher","DOI":"10.3727\/109830511X13049763021899"},{"key":"ijssmet.2013070103-55","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2012.05.005"},{"key":"ijssmet.2013070103-56","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2010.07.008"},{"key":"ijssmet.2013070103-57","unstructured":"Paguio, R., & Ali, S. (2011). B2B service interactions: Do ICT-enabled innovations lead to enhanced customer commitment? SSRN eLibrary. Retrieved from http:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=1875283"},{"key":"ijssmet.2013070103-58","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2009.02.003"},{"key":"ijssmet.2013070103-59","doi-asserted-by":"publisher","DOI":"10.1177\/009207002236906"},{"key":"ijssmet.2013070103-60","doi-asserted-by":"publisher","DOI":"10.1108\/09604520510634005"},{"issue":"1","key":"ijssmet.2013070103-61","doi-asserted-by":"crossref","first-page":"233","DOI":"10.2307\/41410416","article-title":"Interfirm IT capability profiles and communications for cocreating relational value: Evidence from the logistics industry.","volume":"36","author":"A.Rai","year":"2012","journal-title":"MIS Q."},{"key":"ijssmet.2013070103-62","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2011.01.005"},{"key":"ijssmet.2013070103-63","doi-asserted-by":"publisher","DOI":"10.1007\/s10869-005-6981-1"},{"key":"ijssmet.2013070103-64","doi-asserted-by":"publisher","DOI":"10.1080\/1046669X.2012.635369"},{"key":"ijssmet.2013070103-65","doi-asserted-by":"crossref","first-page":"59","DOI":"10.28945\/440","article-title":"Senior citizens and e-commerce websites: The role of perceived usefulness, perceived ease of use and website usability.","volume":"11","author":"T.Smith","year":"2008","journal-title":"Informing Science: The International Journal of an Emerging Transdiscipline"},{"key":"ijssmet.2013070103-66","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(01)00065-3"},{"key":"ijssmet.2013070103-67","doi-asserted-by":"publisher","DOI":"10.1016\/j.technovation.2007.01.001"},{"key":"ijssmet.2013070103-68","unstructured":"Van Goolen, R., & Campo, K. (2008, May). Does commitment really provide protection against critical incidents and competitive switching incentives? The differential impact of affective and calculative commitment. Retrieved November 8, 2012, from https:\/\/lirias.kuleuven.be\/handle\/123456789\/198353"},{"key":"ijssmet.2013070103-69","unstructured":"Wahab, S. A. (2011). Investigating structure relationship from functional and relational value to behavior intention: The role of satisfaction and relationship commitment. SSRN eLibrary. Retrieved from http:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=1949212"},{"key":"ijssmet.2013070103-70","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2006.10.008"},{"key":"ijssmet.2013070103-71","unstructured":"Wang, W., & Chen, R. (2012). How to retain your customers: The impact of consumer trust and commitment in e-marketplaces. In Proceedings of the Eleventh Wuhan International Conference on e-Business. Retrieved from http:\/\/aisel.aisnet.org\/whiceb2011\/41"},{"key":"ijssmet.2013070103-72","doi-asserted-by":"publisher","DOI":"10.1108\/02652321011085202"},{"key":"ijssmet.2013070103-73","doi-asserted-by":"publisher","DOI":"10.2307\/1251446"},{"key":"ijssmet.2013070103-74","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2011.05.003"},{"key":"ijssmet.2013070103-75","unstructured":"Zhou, Z. (2004). e-Commerce & information technology in hospitality & tourism. Cengage Learning."}],"container-title":["International Journal of Service Science, Management, Engineering, and Technology"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=101790","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T20:27:08Z","timestamp":1654115228000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/ijssmet.2013070103"}},"subtitle":["The Mediating Effect of Commitment"],"short-title":[],"issued":{"date-parts":[[2013,7,1]]},"references-count":76,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2013,7]]}},"URL":"https:\/\/doi.org\/10.4018\/ijssmet.2013070103","relation":{},"ISSN":["1947-959X","1947-9603"],"issn-type":[{"value":"1947-959X","type":"print"},{"value":"1947-9603","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,7,1]]}}}