{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,31]],"date-time":"2025-10-31T07:39:28Z","timestamp":1761896368655},"reference-count":0,"publisher":"IGI Global","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017,1,1]]},"abstract":"<p>The current study systematically and thoroughly reviewed the extant literature on e-service quality research to examine 1) how e-service is defined by researchers, 2) how e-service quality is defined by researchers, 3) what e-service quality scales and dimensions have been identified, 4) what outcome variables have been assessed in the e-service quality literature, and 5) what theories have been applied in the literature. A total of 72 articles published between 2003 and 2013 were content analyzed. The selected articles focused primarily on e-service quality in the context of B2C e-retailing. The findings of the study provide valuable information to e-service researchers by identifying gaps and disparities in the e-service quality literature. This study provides several crucial suggestions and directions for future research.<\/p>","DOI":"10.4018\/ijssmet.2017010102","type":"journal-article","created":{"date-parts":[[2016,10,19]],"date-time":"2016-10-19T16:24:12Z","timestamp":1476894252000},"page":"18-31","source":"Crossref","is-referenced-by-count":24,"title":["Descriptive Content Analysis on E-Service Research"],"prefix":"10.4018","volume":"8","author":[{"given":"Jung-Hwan","family":"Kim","sequence":"first","affiliation":[{"name":"Department of Retailing, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA"}]},{"given":"Sharron J.","family":"Lennon","sequence":"additional","affiliation":[{"name":"Department of Apparel Merchandising and Interior Design, Indiana University, Bloomington, IN, USA"}]}],"member":"2432","container-title":["International Journal of Service Science, Management, Engineering, and Technology"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=169749","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T18:40:53Z","timestamp":1651862453000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJSSMET.2017010102"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2017,1,1]]},"references-count":0,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2017,1]]}},"URL":"https:\/\/doi.org\/10.4018\/ijssmet.2017010102","relation":{},"ISSN":["1947-959X","1947-9603"],"issn-type":[{"value":"1947-959X","type":"print"},{"value":"1947-9603","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,1,1]]}}}