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This research draws from stakeholder theory, goal-setting and expectancy theories of motivation, IT\/Business alignment and IS success theories, and quality management literature and proposes a model of IT pay-off that partly controls for some of the stated confounding effects. Attempt is made to empirically demonstrate through the model that IT pay-off is better understood by shifting focus from dollar value of IT investment to the motivation for and qualities of systems and IT enabled business processes structured with the IT investment, and investigating their impacts on process quality, operational efficiency and specific firm performance measures that can be related to IT investment. Theoretical and practical implications are discussed.<\/p>","DOI":"10.4018\/ijthi.2015010101","type":"journal-article","created":{"date-parts":[[2015,1,8]],"date-time":"2015-01-08T11:58:33Z","timestamp":1420718313000},"page":"1-16","source":"Crossref","is-referenced-by-count":2,"title":["IT Pay-Off"],"prefix":"10.4018","volume":"11","author":[{"given":"Probir Kumar","family":"Banerjee","sequence":"first","affiliation":[{"name":"Swinburne University of Technology, Sarawak, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"ijthi.2015010101-0","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1996.tb00842.x"},{"key":"ijthi.2015010101-1","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2011.625180"},{"key":"ijthi.2015010101-2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jengtecman.2013.07.003"},{"key":"ijthi.2015010101-3","doi-asserted-by":"publisher","DOI":"10.1080\/10919392.2011.564478"},{"key":"ijthi.2015010101-4","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-011-9329-6"},{"key":"ijthi.2015010101-5","article-title":"ERP Customisation, User Satisfaction and Operational Performance of Organisations: Investigating the Links.","author":"P.Banerjee","year":"2011","journal-title":"Proceedings of 17th Americas Conference on Information Systems"},{"issue":"2","key":"ijthi.2015010101-6","first-page":"285","article-title":"The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and Use an Illustration.","volume":"2","author":"D.Barclay","year":"1995","journal-title":"Technology Studies"},{"key":"ijthi.2015010101-7","article-title":"The Partial Least Square Approach to Structural Equation Modeling","author":"W. 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