{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:12:24Z","timestamp":1781107944140,"version":"3.54.1"},"reference-count":19,"publisher":"IGI Global Scientific Publishing","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,10,1]]},"abstract":"<p>The benefits management methodology is a complementary analysis technique to traditional project management practices. It dynamically evaluates the benefits associated with the implementation of an information system (IS), including all phases from planning to monitoring, both during and after the implementation. This article presents a case study of the application of the Cranfield School of Management's benefits management technique as it is applied to an insurance company. It identifies and quantifies the underlying benefits of IS implementation, organizational and structural changes, and alignment with the organization's strategy. The data was collected through analysis of secondary documents and interviews with insurance company employees. The main contribution of this article is to demonstrate the versatility of the Cranfield School of Management's technique during the study of IS projects. It provides a graphical visualization of the dependencies between all elements of the network.<\/p>","DOI":"10.4018\/ijthi.2020100101","type":"journal-article","created":{"date-parts":[[2020,8,26]],"date-time":"2020-08-26T09:47:51Z","timestamp":1598435271000},"page":"1-13","source":"Crossref","is-referenced-by-count":0,"title":["Use of the Benefits Management Methodology in an Insurance Company"],"prefix":"10.4018","volume":"16","author":[{"given":"Vera","family":"Silva","sequence":"first","affiliation":[{"name":"ISEG, Lisbon School of Economics and Management, Portugal"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7131-4574","authenticated-orcid":true,"given":"Jesualdo Cerqueira","family":"Fernandes","sequence":"additional","affiliation":[{"name":"Advance\/CSG, ISEG, Universidade de Lisboa - Lisbon, Portugal"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"IJTHI.2020100101-0","author":"J.Alexandre","year":"2011","journal-title":"Princ\u00edpios de Gest\u00e3o de Benef\u00edcios em Projectos de SI \/ TI adoptados nas organiza\u00e7\u00f5es de m\u00e9dia e grande dimens\u00e3o em Portugal \u2013 Um estudo explorat\u00f3rio"},{"key":"IJTHI.2020100101-1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2011.12.005"},{"key":"IJTHI.2020100101-2","unstructured":"D\u00e2maso, L. (2014). Empresa seguradora numa outra linha de BI. Revistas Cofina."},{"key":"IJTHI.2020100101-3","doi-asserted-by":"crossref","unstructured":"Fernandes, J. C. (2014). Actual utilization of a benefits management process in IS\/IT projects. Proceedings ofAtas Da Confer\u00eancia Da Associa\u00e7\u00e3o Portuguesa de Sistemas de Informa\u00e7\u00e3o (p. 13). Academic Press.","DOI":"10.18803\/capsi.v13.50-66"},{"key":"IJTHI.2020100101-4","unstructured":"Gartner. (2015, September 23). Gartner says worldwide IT spending across vertical industries to decline 3.5 percent in 2015 [Press release]. Retrieved from http:\/\/www.gartner.com\/newsroom\/id\/3135718"},{"key":"IJTHI.2020100101-5","author":"J.Gomes","year":"2011","journal-title":"Gest\u00e3o de Benef\u00edcios numa Empresa de GeoEngenharia"},{"key":"IJTHI.2020100101-6","unstructured":"Gomes, J., Rom\u00e3o, M., & Caldeira, M. (2012). Integra\u00e7\u00e3o de benef\u00edcios no mapa estrat\u00e9gico do Balanced Scorecard. Proceedings of the Confer\u00eancia Anual Da Associa\u00e7\u00e3o Portuguesa de Sistemas de Informa\u00e7\u00e3o (Vol. 1, p. 13). Academic Press."},{"key":"IJTHI.2020100101-7","unstructured":"Mazzini, J., Macgregor, J., Monks, K., & Yuan, W. (2015). IT spending in insurance: A global perspective. Celent. Retrieved from http:\/\/www.celent.com\/reports\/it-spending-insurance-global-perspective-2"},{"key":"IJTHI.2020100101-8","unstructured":"Murthy, V., & Deshpande, P. (2014). Oracle Exalytics in-memory machine: A brief introduction. Oracle. Retrieved from www.oracle.com\/"},{"key":"IJTHI.2020100101-9","author":"C.Papoila","year":"2012","journal-title":"Metodologia De Gest\u00e3o De Benef\u00edcios No Projeto Inovgrid"},{"key":"IJTHI.2020100101-10","doi-asserted-by":"crossref","unstructured":"Papoila, C. M. D., Pedron, C. D., & Fernandes, J. C. (2014). Metodologia de Gest\u00e3o de Benef\u00edcios no Projeto InovGrid: um estudo de Caso. Proceedings of the Atas da Confer\u00eancia da Associa\u00e7\u00e3o Portuguesa de Sistemas de Informa\u00e7\u00e3o (Vol. 13). 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