{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,27]],"date-time":"2025-09-27T08:32:36Z","timestamp":1758961956962},"reference-count":11,"publisher":"IGI Global","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018,1]]},"abstract":"<jats:p>The challenges and emergence of a global economy and a Digital First World has created financial disruptions in e-commerce and e-business around the globe. The collaborations of banks with Fintech companies have led to digitalization being an important component of their business and marketing strategy. The application of e-banking has been demonstrated as an effective cost reduction, risk management and provides quick services to the customers. Nowadays, e-banking services have already ensured opportunities to reduce expenditures on physical structures. However, in some previous studies it has been showed that e-banking has helped banks and financial institutions to reduce costs, increase revenue, and increase customer experience. With the growth of digital banking in India, it is significant to analyze the actual situation of customer satisfaction in the banking sector. This article evaluates the various new digital banking technologies in the banking sector of India which have gained momentum after various banking reforms like the digital financial inclusion, demonetization and GST implementation. It also identifies the relationship between the increasing trends in the usage of electronic banking and a customer paradigm shift from traditional cash and paper-based cheque payment systems and evaluates various challenges and opportunities in the implementation of digitalization. This research was carried out using multiple methodologies.<\/jats:p>","DOI":"10.4018\/ijvcsn.2018010104","type":"journal-article","created":{"date-parts":[[2018,12,12]],"date-time":"2018-12-12T15:31:59Z","timestamp":1544628719000},"page":"46-64","source":"Crossref","is-referenced-by-count":4,"title":["A Study of Digital Payments"],"prefix":"10.4018","volume":"10","author":[{"given":"Narinder Kumar","family":"Bhasin","sequence":"first","affiliation":[{"name":"ASIBAS, Amity University, U.P., Noida, India"}]},{"given":"Anupama","family":"Rajesh","sequence":"additional","affiliation":[{"name":"ABS, Amity University, U.P., Noida, India"}]}],"member":"2432","reference":[{"key":"IJVCSN.2018010104-0","unstructured":"Poddar, B., Erande, Y., Chitkara, N., Bansal, A. & Kejriwal, V. (2016). Digital Beyond New Horizons in Indian Banking."},{"key":"IJVCSN.2018010104-1","unstructured":"RBI Bulletin. (2018, August). Payment and System Indicators."},{"key":"IJVCSN.2018010104-2","unstructured":"RBI Bulletin. (2014, July), Payment and System Indicators."},{"key":"IJVCSN.2018010104-3","unstructured":"CII - Deloitte Report. (2016), Banking on the future, Vision 2020."},{"key":"IJVCSN.2018010104-4","author":"KPMGReport","year":"2017","journal-title":"Banking on the Future"},{"key":"IJVCSN.2018010104-5","year":"2017","journal-title":"Report of the Working Group on Fintech and Digital Banking"},{"key":"IJVCSN.2018010104-6","author":"B.Prof Bhattacharya","year":"2017","journal-title":"We School, Digital Revolution in the Indian Banking Sector"},{"key":"IJVCSN.2018010104-7","unstructured":"PWC Report. (2014). The Future Shape of Banking \u2013 Time for reformation of banking and banks."},{"key":"IJVCSN.2018010104-8","unstructured":"Capgemini Report. (2016). Top 10 Trends in Banking in 2016 \u2013What you need to know."},{"key":"IJVCSN.2018010104-9","year":"2018","journal-title":"Trends"},{"key":"IJVCSN.2018010104-10","unstructured":"PWC- ASSOCHAM Report. (2015). Logging into Digital Banking \u2013 Creating Access Transforming Lives."}],"container-title":["International Journal of Virtual Communities and Social Networking"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=219792","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,5]],"date-time":"2022-05-05T20:05:36Z","timestamp":1651781136000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJVCSN.2018010104"}},"subtitle":["Trends, Challenges and Implementation in Indian Banking System"],"short-title":[],"issued":{"date-parts":[[2018,1]]},"references-count":11,"journal-issue":{"issue":"1"},"URL":"https:\/\/doi.org\/10.4018\/ijvcsn.2018010104","relation":{},"ISSN":["1942-9010","1942-9029"],"issn-type":[{"value":"1942-9010","type":"print"},{"value":"1942-9029","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,1]]}}}