{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,6]],"date-time":"2026-03-06T02:15:07Z","timestamp":1772763307705,"version":"3.50.1"},"reference-count":37,"publisher":"IGI Global","issue":"3","license":[{"start":{"date-parts":[[2020,7,1]],"date-time":"2020-07-01T00:00:00Z","timestamp":1593561600000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/3.0\/deed.en_US"},{"start":{"date-parts":[[2020,7,1]],"date-time":"2020-07-01T00:00:00Z","timestamp":1593561600000},"content-version":"am","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/3.0\/deed.en_US"},{"start":{"date-parts":[[2020,7,1]],"date-time":"2020-07-01T00:00:00Z","timestamp":1593561600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/3.0\/deed.en_US"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,7,1]]},"abstract":"<p>E-learning is of increasing importance in delivering flexible and distributed programmes for workforce skill development such as induction, product knowledge, systems compliance, and customer service. This research consists of a desktop exploratory review of e-learning concepts, policies, surveys, and a set of proposals and recommendations from research into e-learning in the retail sector. The article presents international and local experience, relevant post-school education and training policies and key variables and themes that impact on e-learning. Institutional approaches in supporting e-learning within different countries are also contrasted. The outcomes are general recommendations regarding the focus, alignment and integration of e-learning for the retail sector, with activities proposed to support e-learning.<\/p>","DOI":"10.4018\/ijwltt.2020070101","type":"journal-article","created":{"date-parts":[[2020,6,2]],"date-time":"2020-06-02T13:32:56Z","timestamp":1591104776000},"page":"1-18","source":"Crossref","is-referenced-by-count":1,"title":["Towards an E-Learning Support Strategy for the Retail Sector in South Africa"],"prefix":"10.4018","volume":"15","author":[{"given":"Jonathan M.","family":"Aspeling","sequence":"first","affiliation":[{"name":"Cape Peninsula University of Technology, South Africa"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7927-1767","authenticated-orcid":true,"given":"Roger B.","family":"Mason","sequence":"additional","affiliation":[{"name":"Cape Peninsula University of Technology, South Africa"}]}],"member":"2432","reference":[{"key":"IJWLTT.2020070101-0","unstructured":"Ako Aotearoa. (2018). Ako Aotearoa website. Retrieved from https:\/\/ako.ac.nz\/"},{"key":"IJWLTT.2020070101-1","author":"B.Anderson","year":"2006","journal-title":"Global picture, local lessons: E-learning policy and accessibility"},{"key":"IJWLTT.2020070101-2","unstructured":"Australasian Council on Open, Distance and e-Learning (Acode). (2014). Acode Benchmarks. Retrieved from http:\/\/www.acode.edu.au\/resources\/ACODE_benchmarks.pdf"},{"key":"IJWLTT.2020070101-3","unstructured":"Australian Flexible Learning Framework. (2011). Practical Guide to e-learning. Canberra Institute of Technology."},{"key":"IJWLTT.2020070101-4","author":"E.Babbie","year":"1998","journal-title":"The Practice of Social Research"},{"key":"IJWLTT.2020070101-5","unstructured":"Ball, I., & Manwaring, G. (2010). Making it work: a guidebook exploring work-based learning. Retrieved from http:\/\/dera.ioe.ac.uk\/1183\/1\/WBL_Guidelines.pdf"},{"key":"IJWLTT.2020070101-6","doi-asserted-by":"publisher","DOI":"10.1108\/00400911211244687"},{"key":"IJWLTT.2020070101-7","doi-asserted-by":"publisher","DOI":"10.1016\/j.hrmr.2012.06.004"},{"key":"IJWLTT.2020070101-8","doi-asserted-by":"publisher","DOI":"10.1108\/03090591011081020"},{"key":"IJWLTT.2020070101-9","unstructured":"Clayton, J., & Elliott, R. (2008). Using e-learning to build workforce capability: A review of activities. Emerging Technologies Centre, Waikato Institute of Technology. Retrieved from https:\/\/www.educationcounts.govt.nz\/publications\/e-Learning\/58148"},{"key":"IJWLTT.2020070101-10","unstructured":"Council on Higher Education (CHE). (2012). DHET Draft Policy Framework on Distance Education in South African Universities. Brummeria: CHE. Retrieved from http:\/\/www.che.ac.za\/media_and_publications\/documents-interest\/dhet-draft-policy-framework-distance-education-south"},{"key":"IJWLTT.2020070101-11","unstructured":"Department of Industry. Innovation, Science, Research and Tertiary Education. (2012). National VET E-learning Strategy 2012-2015. Retrieved from http:\/\/www.voced.edu.au\/content\/ngv%3A51817"},{"key":"IJWLTT.2020070101-12","unstructured":"Dixon, G., & Overton, L. (2015). Retail Sector Benchmark report 2015. Towards Maturity. Retrieved from https:\/\/www.towardsmaturity.org\/elements\/uploads\/2015_Sector_Benchmark_Report_-_Retail_FINAL.pdf"},{"key":"IJWLTT.2020070101-13","unstructured":"Ehlers, U.-D., Goertz, L., Hildebrandt, B., & Pawlowski, J. M. (2005). Quality in e-learning: Use and dissemination of quality approaches in European e-learning. Thessalonika: European Centre for the Development of Vocational Training (Cedefop). Retrieved from http:\/\/www.rcc.gov.pt\/SiteCollectionDocuments\/Qualitye-learning05.pdf"},{"key":"IJWLTT.2020070101-14","doi-asserted-by":"publisher","DOI":"10.1108\/00197850510617550"},{"key":"IJWLTT.2020070101-15","unstructured":"Fiehl, S., Diaz, M., & Solom, A. (2011). European e-learning Barometer. CrossKnowledge, F\u0113faur and IPSOS. Retrieved from https:\/\/www.crossknowledge.com\/en-gb\/media-center\/news\/elearning-barometer-europe"},{"key":"IJWLTT.2020070101-16","author":"U.Flick","year":"1998","journal-title":"An Introduction to Qualitative Research"},{"key":"IJWLTT.2020070101-17","author":"E.Henning","year":"2004","journal-title":"Finding your way in qualitative research"},{"key":"IJWLTT.2020070101-18","unstructured":"SETA Insurance. (2014). GUIDELINE: E-Learning. Retrieved from http:\/\/www.inseta.org.za\/downloads\/E_learning_Guideline_2012.pdf"},{"key":"IJWLTT.2020070101-19","author":"T. W.Lee","year":"1999","journal-title":"Using Qualitative Methods in Organizational Research"},{"key":"IJWLTT.2020070101-20","author":"K.Maree","year":"2010","journal-title":"First steps in research"},{"key":"IJWLTT.2020070101-21","unstructured":"Massmart. (2013). Massmart University. Retrieved from http:\/\/www.massmart.co.za\/careers\/massmart-corporate-university\/"},{"key":"IJWLTT.2020070101-22","unstructured":"MrPrice. (2015). MrPrice Integrated Annual report. Retrieved from http:\/\/www.mrpricegroup.com\/mr-price-group-investor-relations.aspx?loc=rr"},{"key":"IJWLTT.2020070101-23","unstructured":"Pappas, C. (2015). The Top 5 Online training benefits in the retail sector. E-Learning Industry. Retrieved from http:\/\/elearningindustry.com\/top-5-online-training-benefits-in-the-retail-sector"},{"key":"IJWLTT.2020070101-24","unstructured":"Pick \u2019n Pay. (2014). Integrated annual report 2014. Retrieved from https:\/\/www.picknpay-ir.co.za\/downloads\/annual-report\/2014\/pick-n-pay-integrated-annual-report-2014.pdf"},{"key":"IJWLTT.2020070101-25","unstructured":"QAA. (2010). Code of practice for the assurance of academic quality and standards in higher education. Collaborative provision and flexible and distributed learning (including e-learning) - Amplified version October 2010. The Quality Assurance Agency for Higher Education. Retrieved from http:\/\/www.bbk.ac.uk\/linkinglondon\/resources\/apel-credit-resources\/pub_Nov2010_QAA_COP_section_2_HE_guidance.pdf"},{"issue":"2","key":"IJWLTT.2020070101-26","first-page":"115","article-title":"Acceptance and Resistance to Corporate E-Learning\u202f: A Case from the Retail Sector.","volume":"21","author":"L.Rabak","year":"2006","journal-title":"Journal of Distance Education"},{"key":"IJWLTT.2020070101-27","unstructured":"Retail Council of Canada. (2015). Retail Training and Employee Development Benchmark Survey 2015. Retrieved from https:\/\/webcache.googleusercontent.com\/search?q=cache:hWbbkJRIS1cJ:https:\/\/www.retailcouncil.org\/sites\/default\/files\/documents\/Retail_Training_Survey3.pdf+&cd=1&hl=en&ct=clnk&gl=za&client=firefox-b"},{"key":"IJWLTT.2020070101-28","unstructured":"Shoprite. (2015). Shoprite Holdings Integrated Report. Retrieved from https:\/\/www.shopriteholdings.co.za\/content\/dam\/MediaPortal\/documents\/shoprite-holdings\/integrated-report\/2015\/5527_SR_IR2015_E.pdf"},{"key":"IJWLTT.2020070101-29","unstructured":"Spar. (2014). Spar Integrated Annual Report 2014. Retrieved from https:\/\/www.spar.co.za\/getattachment\/fc16b138-ed55-4d20-9305-ef34e24c7af8\/00000000-0000-0000-0000-000000000000-(11).aspx"},{"key":"IJWLTT.2020070101-30","unstructured":"Steering Group. (2011). A Toolkit for Harnessing Quality Assurance Processes for Technology Enhanced Learning. Quality Assurance-Quality Enhancement in e-Learning Special Interest Group. Retrieved from http:\/\/qaqe-sig.net\/wp-content\/uploads\/2011\/03\/Toolkit_version_2011_9_3.pdf"},{"key":"IJWLTT.2020070101-31","unstructured":"Swedish National Agency for Higher Education. (2008). E-learning quality: Aspects and criteria for evaluation of e-learning in higher education. Retrieved from http:\/\/www.eadtu.nl\/e-xcellencelabel\/files\/0811R.pdf"},{"key":"IJWLTT.2020070101-32","unstructured":"Training Room online. (2014). eLearning Survey of Large and Medium Companies in the Wholesale & Retail Sector. August. Cape Town: Training room Online."},{"key":"IJWLTT.2020070101-33","unstructured":"Trainingmag. (2014). 2014 Training: Industry Report. Trainingmag Publications, (November\/December), 16\u201329. Retrieved from http:\/\/www.trainingmag.com\/sites\/default\/files\/\/magazines\/2014_11\/2014-Industry-Report.pdf"},{"key":"IJWLTT.2020070101-34","author":"S.Uvali\u0107-Trumbi\u0107","year":"2016","journal-title":"The CIQG International Quality Principles\u202f: Toward a Shared Understanding of Quality"},{"key":"IJWLTT.2020070101-35","year":"2014","journal-title":"Wholesale & Retail Sector Education and Training Authority (W&RSETA) Sector Skills Plan 2011-2016, 2014 Update"},{"key":"IJWLTT.2020070101-36","unstructured":"W&RSETA. (2016). Wholesale and Retail SETA website. Retrieved from http:\/\/www.wrseta.org.za\/"}],"container-title":["International Journal of Web-Based Learning and Teaching Technologies"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=256517","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T18:06:13Z","timestamp":1651860373000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJWLTT.2020070101"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2020,7,1]]},"references-count":37,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2020,7]]}},"URL":"https:\/\/doi.org\/10.4018\/ijwltt.2020070101","relation":{},"ISSN":["1548-1093","1548-1107"],"issn-type":[{"value":"1548-1093","type":"print"},{"value":"1548-1107","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,7,1]]}}}