{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T14:38:45Z","timestamp":1781102325514,"version":"3.54.1"},"reference-count":0,"publisher":"IGI Global Scientific Publishing","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2002,10,1]]},"abstract":"<p>Many businesses have made or are making significant investments in data warehouses that reportedly support a myriad of decision support systems (DSS). Due to the newness of data warehousing and related DSS (DW-DSS), the nature of the decision support provided to DW-DSS users and the related impact on decision performance have not been investigated in an applied setting. An explanatory case study was undertaken at a financial services organization that implemented a particular type of DW-DSS, a Customer Relationship Management (CRM) system. The DSS-decision performance model has provided some theoretical guidance for this exploration. The case study results show that the decision-making support provided by these systems is limited and that an extended version of the DSS-decision performance model may better describe the factors that influence individual decision-making performance.<\/p>","DOI":"10.4018\/irmj.2002100102","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T14:08:43Z","timestamp":1297778923000},"page":"16-32","source":"Crossref","is-referenced-by-count":10,"title":["Understanding Decision-Making in Data Warehousing and Related Decision Support Systems"],"prefix":"10.4018","volume":"15","author":[{"given":"John D.","family":"Wells","sequence":"first","affiliation":[{"name":"Washington State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Traci J.","family":"Hess","sequence":"additional","affiliation":[{"name":"Washington State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","container-title":["Information Resources Management Journal"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=1228","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T14:28:25Z","timestamp":1654093705000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/irmj.2002100102"}},"subtitle":["An Explanatory Study of a Customer Relationship Management Application"],"short-title":[],"issued":{"date-parts":[[2002,10,1]]},"references-count":0,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2002,10]]}},"URL":"https:\/\/doi.org\/10.4018\/irmj.2002100102","relation":{},"ISSN":["1040-1628","1533-7979"],"issn-type":[{"value":"1040-1628","type":"print"},{"value":"1533-7979","type":"electronic"}],"subject":[],"published":{"date-parts":[[2002,10,1]]}}}