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A task-resource capability alignment scheme is developed that captures the defect complexity and skill\/experience capabilities of software maintainers. The results of the empirical-computational study show that the defect arrival\/reporting process affects the resource utilization and the time a defect spends in the system. The results also highlight the role of dedicated and shared resources on the system performance and indicate that replacing an experienced and skilled developer requires a significant order of magnitude increase in the maintenance workforce.<\/p>","DOI":"10.4018\/irmj.2012100101","type":"journal-article","created":{"date-parts":[[2012,9,6]],"date-time":"2012-09-06T08:52:27Z","timestamp":1346921547000},"page":"1-25","source":"Crossref","is-referenced-by-count":0,"title":["Task-Resource Capability Alignment"],"prefix":"10.4018","volume":"25","author":[{"given":"Rafay","family":"Ishfaq","sequence":"first","affiliation":[{"name":"Department of Aviation and Supply Chain Management, Auburn University, Auburn, AL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Uzma","family":"Raja","sequence":"additional","affiliation":[{"name":"Department of Information Systems, Statistics, and Management Science, University of Alabama, Tuscaloosa, AL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"irmj.2012100101-0","doi-asserted-by":"publisher","DOI":"10.1109\/32.21738"},{"key":"irmj.2012100101-1","doi-asserted-by":"publisher","DOI":"10.1002\/smr.4360050202"},{"key":"irmj.2012100101-2","doi-asserted-by":"publisher","DOI":"10.1109\/MS.2006.47"},{"key":"irmj.2012100101-3","doi-asserted-by":"publisher","DOI":"10.1109\/TSE.2004.1265735"},{"key":"irmj.2012100101-4","doi-asserted-by":"publisher","DOI":"10.1002\/smr.311"},{"key":"irmj.2012100101-5","author":"L. 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