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Acting at the interface of different knowledge domains, the authors look into the role of empathy-laden boundary objects as potential enablers of boundary spanning. The authors present empirically grounded findings from an ongoing research project with an emphasis on the methods and techniques employed. Their empirical data consists of recorded and transcribed group discussions from a participatory workshop, and individual thematic interviews have been used as raw material for constructing the process map, personas and scenarios (the boundary objects). The data was analyzed applying qualitative content analysis with an interpretative approach. 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