{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:15:40Z","timestamp":1781108140665,"version":"3.54.1"},"reference-count":14,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,4,1]]},"abstract":"<p>This paper reports the findings of a study into the behavior of the users of a mobile service. The study analyses the behavior of travelers using a Smartphone application to access real-time transit information and contrasts such user behavior with that of users accessing a transit information service from a website. Previous research in this field has tended to focus upon the perceived benefits of providing real-time transit information and without investigating when and how often passengers would use such real-time transit information services. This paper specifically explores the behavior patterns of travelers using a Smartphone service and those of using a website to provide real-time transit information. Based on empirical data derived from real information services, the impact on user behavior of providing a mobile service is analyzed and contrasted to traditional Web-based service provision. The Smartphone service is furthermore used to conduct a passenger survey to obtain information on the individuals using the mobile service. The results of the analysis presented demonstrate that the demand for information from the website is constant throughout the working week whereas demand for Smartphone information increases during the week peaking during late afternoons and on Fridays. The results of the passenger survey demonstrate that over 80 percent of Smartphone application users are between 18 and 49 years of age and perhaps most importantly, that Smartphone survey questions are twice as likely to be answered compared to the response rates for Web or mail surveys.<\/p>","DOI":"10.4018\/jaci.2013040101","type":"journal-article","created":{"date-parts":[[2013,6,20]],"date-time":"2013-06-20T12:06:15Z","timestamp":1371729975000},"page":"1-16","source":"Crossref","is-referenced-by-count":5,"title":["Analyzing the Behavior of Smartphone Service Users"],"prefix":"10.4018","volume":"5","author":[{"given":"Derek","family":"Fagan","sequence":"first","affiliation":[{"name":"School of Computer Science and Statistics, Trinity College Dublin, Dublin, Ireland"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Brian","family":"Caulfield","sequence":"additional","affiliation":[{"name":"Department of Civil, Structural and Environmental Engineering, Trinity College Dublin, Dublin, Ireland"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ren\u00e9","family":"Meier","sequence":"additional","affiliation":[{"name":"Department of Computer Science, Lucerne University of Applied Sciences, Horw, Switzerland & Department of Computer Science, Trinity College Dublin, Dublin, Ireland"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jaci.2013040101-0","doi-asserted-by":"publisher","DOI":"10.3141\/1992-07"},{"key":"jaci.2013040101-1","unstructured":"Barbeau, S. J., Georggi, N. L., & Winters, P. L. (2010). Integration of GPS-enabled mobile and AVL-personalised real-time transit navigation information on your phone. In Proceedings of the 89th Annual Meeting of the Transportation Research Board. Washington, DC (pp. 1-21)."},{"key":"jaci.2013040101-2","doi-asserted-by":"crossref","unstructured":"Brennan, S., & Meier, R. (2007). STIS: Smart travel planning across multiple modes of transportation. In Proceedings of the 10th International IEEE Conference on Intelligent Transportation Systems (IEEE ITSC 2007) (pp. 666-671). Seattle, Washington: IEEE Computer Society Press.","DOI":"10.1109\/ITSC.2007.4357655"},{"key":"jaci.2013040101-3","unstructured":"Business and Leadership. (2010). One in three phones sold in Ireland touchscreen. 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In Proceedings of the 88th Annual Meeting of the Transportation Research Board, Washington, DC (pp. 1-23)."},{"key":"jaci.2013040101-8","unstructured":"Dano, M. (2009). U.S. smartphone sales grew 47% in Q2. Fierce Wireless. Retrieved from http:\/\/www.fiercewireless.com\/story\/u-s-smartphone-sales-grow-47-q2\/2009-08-19?utm_medium=rss&utm_source=rss&cmp-id=OTC-RSS-FW0"},{"key":"jaci.2013040101-9","unstructured":"Jariyasunant, J., Work, D. B., Kerkez, B., Sengupta, R., Glaser, S., & Bayen, A. (2010). Mobile transit trip planning with real-time data. In Proceedings of the 89th Annual Meeting of the Transportation Research Board, Washington, DC (pp. 1-17)."},{"key":"jaci.2013040101-10","first-page":"94","article-title":"A comparison of web and mail survey response rates.","volume":"68","author":"M. D.Kaplowitz","year":"2004","journal-title":"Oxford Journals"},{"key":"jaci.2013040101-11","unstructured":"Nuworsoo, C., Sullivan, E., Xudong, J., Hockaday, N., & Chapman, B. (2009). A benefit-cost evaluation of smart transit features at small scale transit operations. In Proceedings of the 88th Annual Meeting of the Transportation Research Board, Washington, DC (pp. 1-22)."},{"key":"jaci.2013040101-12","doi-asserted-by":"publisher","DOI":"10.3141\/2086-08"},{"key":"jaci.2013040101-13","first-page":"71","article-title":"Ubiquitous computing.","volume":"26","author":"M.Weiser","year":"1993","journal-title":"IEEE Hot Topics"}],"container-title":["International Journal of Ambient Computing and Intelligence"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=77830","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T18:15:13Z","timestamp":1654107313000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jaci.2013040101"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2013,4,1]]},"references-count":14,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2013,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jaci.2013040101","relation":{},"ISSN":["1941-6237","1941-6245"],"issn-type":[{"value":"1941-6237","type":"print"},{"value":"1941-6245","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,4,1]]}}}