{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T15:49:15Z","timestamp":1781106555248,"version":"3.54.1"},"reference-count":14,"publisher":"IGI Global Scientific Publishing","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,10]]},"abstract":"<jats:p>By measuring to what extent hospitals meet or exceed patient\u2019s expectations, hospital managers can determine the needed service design and delivery improvements that contribute to patient satisfaction and revisit intention. It is necessary to evaluate quality of health care services from patient perspective. This research investigates the factors, including hospital performance, hospital stay, hospital facilities, interaction with patients, service quality, and patient security culture, that affect significantly patient satisfaction and revisit intention in Jordanian hospitals using structural equation modeling. Data were collected from five main hospitals. The results showed that hospital performance has no significant effect on patient satisfaction and revisit intention. This result indicates that the patients are facing troubles in admission, registration, waiting time, and response time for results of medical tests. Also, the hospital stay, hospital facilities, service quality, and patient security culture are found significantly important in achieving patient satisfaction and revisit intention. Further, the interaction with patients\u2019 requirements and needs significantly related to service quality and hospital stay. These results shall provide policy and planning manager a great assistance in determining the factors that improve hospital performance, maintain quality medical services, and plan future improvements in the design and development of medical health care services in Jordan.<\/jats:p>","DOI":"10.4018\/jalr.2011100105","type":"journal-article","created":{"date-parts":[[2012,1,13]],"date-time":"2012-01-13T11:38:10Z","timestamp":1326454690000},"page":"43-56","source":"Crossref","is-referenced-by-count":23,"title":["A Structural Model to Investigate Factors Affect Patient Satisfaction and Revisit Intention in Jordanian Hospitals"],"prefix":"10.4018","volume":"2","author":[{"given":"Abbas","family":"Al-Refaie","sequence":"first","affiliation":[{"name":"University of Jordan, Jordan"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"issue":"4","key":"jalr.2011100105-0","article-title":"The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan.","volume":"8","author":"A.Al-Refaie","year":"2011","journal-title":"International Journal of Productivity and Quality Management"},{"key":"jalr.2011100105-1","author":"B.Byrne","year":"2001","journal-title":"Structural Equation Modeling with Amos: Basic Concepts, Applications, and Programming"},{"key":"jalr.2011100105-2","doi-asserted-by":"publisher","DOI":"10.1111\/j.0041-1132.2004.04184.x"},{"issue":"87","key":"jalr.2011100105-3","article-title":"An assessment of technology-based service encounters & network security on the e-health care systems of medical centers in Taiwan.","volume":"8","author":"H.Chang","year":"2008","journal-title":"BMC Health Services Research"},{"key":"jalr.2011100105-4","doi-asserted-by":"publisher","DOI":"10.1080\/14783360600725040"},{"key":"jalr.2011100105-5","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2008.08.003"},{"key":"jalr.2011100105-6","doi-asserted-by":"publisher","DOI":"10.1016\/j.clnu.2007.10.004"},{"key":"jalr.2011100105-7","author":"J. 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