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Using material from a longitudinal case study of an Internet-based self-service technology implementation in the private healthcare insurance context, this paper explores various aspects of \u2018fluid continuity\u2019 enacted by a technological object. The authors observe the object\u2019s varying identities, its vague boundaries, its unexpected usage patterns, and its resourceful designers. They also analyze both the success and failure of the technological object, its complex and elusive relations, and the way in which it shaped new configurations of practice in the RSA and UK. This paper challenges conventional perspectives of a stable and enduring IT artefact and offers an alternative; it claims that a contemporary IT artefact is not necessarily delineated by firm boundaries or stable relations; instead they can be unpredictable and transitory. This paper furthers the understanding of how researchers can apply post actor network theory (ANT) concepts to study contemporary IT-based artefacts and offers several insights to practitioners on the virtues of a flexible implementation approach.<\/p>","DOI":"10.4018\/jantti.2012100102","type":"journal-article","created":{"date-parts":[[2013,1,9]],"date-time":"2013-01-09T00:14:28Z","timestamp":1357690468000},"page":"23-46","source":"Crossref","is-referenced-by-count":2,"title":["Observing the \u2018Fluid\u2019 Continuity of an IT Artefact"],"prefix":"10.4018","volume":"4","author":[{"given":"Rennie","family":"Naidoo","sequence":"first","affiliation":[{"name":"University of Pretoria, Hatfield, South Africa"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Awie","family":"Leonard","sequence":"additional","affiliation":[{"name":"University of Pretoria, Hatfield, South Africa"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jantti.2012100102-0","unstructured":"Atkins, C., & Sampson, J. 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