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Moreover, the digital administration thus becomes virtual, accessible only through technological devices and not present in a physical location, and is therefore essential to ensure full coverage of the territory, which is currently not always possible. The main novelty of this paper is the implementation of an automated system capable of adapting different types of government services to multiple communication media. The joint exploitation of multiple technologies allows to use the strengths of one of them when are found the limits of another, making this multichannel modality the solution to the requirement of ICT in public administration.<\/p>","DOI":"10.4018\/jaras.2013010103","type":"journal-article","created":{"date-parts":[[2013,3,6]],"date-time":"2013-03-06T13:21:33Z","timestamp":1362576093000},"page":"60-79","source":"Crossref","is-referenced-by-count":1,"title":["Multichannel Modality in Displaying Information"],"prefix":"10.4018","volume":"4","author":[{"given":"Elisa","family":"Benetti","sequence":"first","affiliation":[{"name":"Research & Development Division, Lepida S.p.A., Bologna, Italy"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Gianluca","family":"Mazzini","sequence":"additional","affiliation":[{"name":"Research & Development Division, Lepida S.p.A., Bologna, & University of Ferrara, Ferrara, Italy"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jaras.2013010103-0","unstructured":"Aarreniemi-Jokipelto, P., & Tuominen, J. 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