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A data and information quality (DIQ) assessment of the freight bill audit and payment process, using a framework referred to as PGOT, demonstrates how the framework can identify improvement opportunities within any information intensive environment. Data quality problems within key processes were identified during the assessment, and their implications are described. This paper provides recommendations for DIQ best practices, and illustrates these best practices within this real world context of outbound transportation.<\/p>","DOI":"10.4018\/jbir.2012010103","type":"journal-article","created":{"date-parts":[[2012,4,5]],"date-time":"2012-04-05T09:10:49Z","timestamp":1333617049000},"page":"30-54","source":"Crossref","is-referenced-by-count":0,"title":["Managing Data and Information Quality in Outbound Transportation Systems"],"prefix":"10.4018","volume":"3","author":[{"given":"Jack S.","family":"Cook","sequence":"first","affiliation":[{"name":"Rochester Institute of Technology, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"M. 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