{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T14:42:05Z","timestamp":1781102525786,"version":"3.54.1"},"reference-count":0,"publisher":"IGI Global Scientific Publishing","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,10,1]]},"abstract":"<p>Commercial airlines face an extremely challenging operating and competitive environment. To remain in business they must comply with ever-changing regulatory requirements while, at the same time, minimizing their operational costs without sacrificing customer expectations of service levels. Increasingly, airlines are realizing that a \u201cplan-execute\u201d mode of operation must give way to a \u201csense-respond\u201d mode of operation; in other words they must become a real-time (agile) organization, capable of sensing the occurrence of unforeseen events such as the placement of a last-minute shipping order, flight delays, and cancellations, and respond effectively in real-time to such events. To enable enterprises in general, and the airline industry in particular, to improve their sense-and-respond capabilities and ensure better resource utilization, a number of software vendors are offering event stream processing and Business Activity Monitoring (BAM) solutions. This case examines a longitudinal set of real-world implementation projects using such a solution at a major US airline (referred to as Southern International Airlines) and the results and lessons gained from this deployment.<\/p>","DOI":"10.4018\/jcit.2007100104","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T14:11:59Z","timestamp":1297779119000},"page":"40-56","source":"Crossref","is-referenced-by-count":3,"title":["Improving IT-Enabled Sense and Respond Capabilities"],"prefix":"10.4018","volume":"9","author":[{"given":"Richard","family":"Welk","sequence":"first","affiliation":[{"name":"Georgia State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Gabriel","family":"Cavalheiro","sequence":"additional","affiliation":[{"name":"Ernst & Young, NL"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ajantha","family":"Dahanayake","sequence":"additional","affiliation":[{"name":"Georgia College & State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","container-title":["Journal of Cases on Information Technology"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=3212","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T14:29:03Z","timestamp":1654093743000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jcit.2007100104"}},"subtitle":["An Application of Business Activity Monitoring at Southern International Airlines"],"short-title":[],"issued":{"date-parts":[[2007,10,1]]},"references-count":0,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2007,10]]}},"URL":"https:\/\/doi.org\/10.4018\/jcit.2007100104","relation":{},"ISSN":["1548-7717","1548-7725"],"issn-type":[{"value":"1548-7717","type":"print"},{"value":"1548-7725","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007,10,1]]}}}