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The push facility was used by academics to send assessment reminders, marks and alerts to their classes. Students were given the option of registering into TriggerThat to enable receipt of SMS reminders for information available on the university intranet. Surveys and focus groups were used to provide a comprehensive description of student uptake and usage of the technology. Review data and project documentation was used to create models to predict uptake and usage costs. Through the use of role plays in focus groups, which included all stakeholders, upgrades to system features, such as trigger words, were recommended. This case describes the experience of piloting SMS in the university setting and includes the functionality and tested trigger words used.<\/p>","DOI":"10.4018\/jcit.2010100101","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T16:01:15Z","timestamp":1297785675000},"page":"1-17","source":"Crossref","is-referenced-by-count":0,"title":["Using Trigger That Instant Messaging to Improve Stakeholder Communications"],"prefix":"10.4018","volume":"12","author":[{"given":"Joan","family":"Richardson","sequence":"first","affiliation":[{"name":"RMIT University, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Brian","family":"Corbitt","sequence":"additional","affiliation":[{"name":"RMIT University, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jcit.2010100101-0","doi-asserted-by":"publisher","DOI":"10.1109\/MIS.2006.84"},{"key":"jcit.2010100101-1","unstructured":"Crain, C. 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