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Content analysis of primary and secondary data was used to interpret this firm's RFID-enabled IOT solution's deployment at the firm's customer sites. Two theoretical frameworks were used in the attempt to understand the IT solution experiences of customer firms: socio-technical systems theory and affordances theory.<\/p>","DOI":"10.4018\/jcit.2019100103","type":"journal-article","created":{"date-parts":[[2019,7,30]],"date-time":"2019-07-30T10:12:40Z","timestamp":1564481560000},"page":"27-45","source":"Crossref","is-referenced-by-count":5,"title":["Internet of Things (IOT)-Enabled Product Monitoring at Steadyserv"],"prefix":"10.4018","volume":"21","author":[{"given":"Rebecca","family":"Angeles","sequence":"first","affiliation":[{"name":"University of New Brunswick Fredericton, Fredericton, Canada"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"JCIT.2019100103-0","doi-asserted-by":"publisher","DOI":"10.1016\/j.future.2018.04.051"},{"key":"JCIT.2019100103-1","doi-asserted-by":"publisher","DOI":"10.1007\/s11235-017-0345-9"},{"key":"JCIT.2019100103-2","doi-asserted-by":"crossref","unstructured":"Angeles, R. 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