{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:28:53Z","timestamp":1781108933982,"version":"3.54.1"},"reference-count":12,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010,4,1]]},"abstract":"<p>In these competitive years of continuing change, libraries enrich their services with modern technologies and innovative approaches to satisfy users\u2019 standards. This engagement significantly increases the effects of these new inputs on library budgets as new technology applications demand money and new organization schemes. Consequently, the annual budget has to be increased and difficulties arise due to its efficient allocation. This paper describes a methodology of evaluating offered services by using specific important factors like Users Satisfaction of a Service, Usage, and Cost of this service. Known methods for estimating Costs (ABC method) and estimating Satisfaction (MUSA method) in library fields are used. Also, the multi-criteria method to evaluate a service by correlating the above mentioned factors are used to give the observer the ability to find useful information. Finally, a case study about the evaluation of services using the proposed methodology is presented. The goal of the proposed methodology is to help library decision makers choose the most appropriate services to offer change and improvements according to user needs and allocated budgets.<\/p>","DOI":"10.4018\/jdsst.2010040102","type":"journal-article","created":{"date-parts":[[2010,6,30]],"date-time":"2010-06-30T20:07:22Z","timestamp":1277928442000},"page":"10-23","source":"Crossref","is-referenced-by-count":0,"title":["The Evaluation of Library Services Methods"],"prefix":"10.4018","volume":"2","author":[{"given":"Aristeidis","family":"Meletiou","sequence":"first","affiliation":[{"name":"Technical University of Crete, Greece"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jdsst.2010040102-0","author":"B.Buckner Higginbotham","year":"1993","journal-title":"Access versus assets Access versus assets: a comprehensive guide to resource sharing for academic librarians"},{"key":"jdsst.2010040102-1","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(01)00332-0"},{"key":"jdsst.2010040102-2","author":"V.Grigoroudis","year":"2005","journal-title":"Service Quality and Measurement of Customer\u2019s Satisfaction"},{"key":"jdsst.2010040102-3","doi-asserted-by":"publisher","DOI":"10.1108\/08880450410699701"},{"key":"jdsst.2010040102-4","unstructured":"Matsatsinis, N. F., Ioannidou, E., & Grigoroudis, E. (1999, June). Customer satisfaction using data mining techniques. Paper presented to the European Symposium on Intelligent Techniques (ESIT \u201999), Orthodox Academy of Crete, Kolymvari, Chania, Greece."},{"key":"jdsst.2010040102-5","doi-asserted-by":"publisher","DOI":"10.1108\/eb038485"},{"key":"jdsst.2010040102-6","doi-asserted-by":"publisher","DOI":"10.1016\/S0099-1333(98)90074-X"},{"key":"jdsst.2010040102-7","article-title":"Survey about best practices on Greek Academic Libraries\u2019","author":"A.Papadimitriou","journal-title":"Services"},{"key":"jdsst.2010040102-8","doi-asserted-by":"publisher","DOI":"10.1108\/08880450310464009"},{"key":"jdsst.2010040102-9","unstructured":"Siohos, V., & Mitrellis, A. (2007, October). Activity-based costing using of Acquisition and Processing Service in Academic Libraries. Paper presented at the 16th National Conference of Greek Academic Libraries, Pireas, Athens."},{"key":"jdsst.2010040102-10","doi-asserted-by":"publisher","DOI":"10.1108\/10176749710368389"},{"key":"jdsst.2010040102-11","doi-asserted-by":"publisher","DOI":"10.1108\/01435129210020361"}],"container-title":["International Journal of Decision Support System Technology"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=43907","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T21:25:27Z","timestamp":1654118727000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jdsst.2010040102"}},"subtitle":["Cost Per Use and Users\u2019 Satisfaction"],"short-title":[],"issued":{"date-parts":[[2010,4,1]]},"references-count":12,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2010,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jdsst.2010040102","relation":{},"ISSN":["1941-6296","1941-630X"],"issn-type":[{"value":"1941-6296","type":"print"},{"value":"1941-630X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,4,1]]}}}