{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T14:41:49Z","timestamp":1781102509439,"version":"3.54.1"},"reference-count":34,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,4,1]]},"abstract":"<p>Current traditional technologies, while enabling effective knowledge sharing and accumulation, seem to be less supportive of knowledge organization, use and consensus formation, as well as of collaborative decision making process. To address these limitations and thus to better foster collective decision-making around complex and controversial problems, a new family of tools is emerging able to support more structured knowledge representations known as collaborative argument mapping tools. This paper argues that online collaborative argumentation has the rather unique feature of combining knowledge organization with social mapping and that such a combination can provide interesting insights on the social processes activated within a collaborative decision making initiative. In particular, the authors investigate how Social Network Analysis can be used for the analysis of the collective argumentation process to study the structural properties of the concepts and social networks emerging from users\u2019 interaction. Using Cohere, an online platform designed to support collaborative argumentation, some empirical findings obtained from two use cases are presented.<\/p>","DOI":"10.4018\/jdsst.2011040102","type":"journal-article","created":{"date-parts":[[2011,10,19]],"date-time":"2011-10-19T12:12:16Z","timestamp":1319026336000},"page":"15-31","source":"Crossref","is-referenced-by-count":14,"title":["Using Social Network Analysis to Support Collective Decision-Making Process"],"prefix":"10.4018","volume":"3","author":[{"given":"Simon Buckingham","family":"Shum","sequence":"first","affiliation":[{"name":"The Open University, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lorella","family":"Cannavacciuolo","sequence":"additional","affiliation":[{"name":"University of Naples Federico II, Italy"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Anna","family":"De Liddo","sequence":"additional","affiliation":[{"name":"The Open University, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Luca","family":"Iandoli","sequence":"additional","affiliation":[{"name":"University of Naples Federico II, Italy"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ivana","family":"Quinto","sequence":"additional","affiliation":[{"name":"University of Naples Federico II, Italy"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jdsst.2011040102-0","doi-asserted-by":"crossref","unstructured":"Barabasi, A. L., Albert, R., & Jeong, H. (2000). Scale-free characteristics of random networks: The topology of the world-wide web. Physica A: Statistical Mechanism and its Applications, 281(1-4), 69-77.","DOI":"10.1016\/S0378-4371(00)00018-2"},{"key":"jdsst.2011040102-1","doi-asserted-by":"publisher","DOI":"10.1007\/s10726-006-9030-1"},{"key":"jdsst.2011040102-2","author":"S. P.Borgatti","year":"2002","journal-title":"Ucinet 6 for Windows: Software for social network analysis, analytic technologies"},{"key":"jdsst.2011040102-3","unstructured":"Buckingham Shum, S. (2008). Cohere: Towards Web 2.0 argumentation. In Proceedings of the 2nd International Conference on Computational Models of Argument, Toulouse, France."},{"key":"jdsst.2011040102-4","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-30998-7_5"},{"key":"jdsst.2011040102-5","author":"J.Conklin","year":"2006","journal-title":"Dialogue mapping: Building shared understanding of wicked problems"},{"key":"jdsst.2011040102-6","doi-asserted-by":"publisher","DOI":"10.1145\/58566.59297"},{"key":"jdsst.2011040102-7","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-9236(00)00117-2"},{"key":"jdsst.2011040102-8","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.12.3.346.10098"},{"issue":"3","key":"jdsst.2011040102-9","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1145\/605647.605657","article-title":"Extending the concept of awareness to include static and dynamic person information.","volume":"21","author":"C. M.Danis","year":"2000","journal-title":"ACM SIGGROUP Bulletin"},{"key":"jdsst.2011040102-10","unstructured":"De Liddo, A., & Buckingham Shum, S. (2010). Capturing and representing deliberation in participatory planning practices. Paper presented at the International Conference on Online Deliberation, Leeds, UK."},{"key":"jdsst.2011040102-11","unstructured":"De Liddo, A., & Buckingham Shum, S. (2010). Cohere: A prototype for contested collective intelligence. In Proceedings of the ACM Computer Supported Cooperative Work Workshop on Collective Intelligence in Organizations - Toward a Research Agenda, Savannah, GA."},{"key":"jdsst.2011040102-12","doi-asserted-by":"publisher","DOI":"10.1145\/505248.505270"},{"key":"jdsst.2011040102-13","doi-asserted-by":"publisher","DOI":"10.1145\/344949.345004"},{"key":"jdsst.2011040102-14","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2010.06.011"},{"key":"jdsst.2011040102-15","doi-asserted-by":"publisher","DOI":"10.4018\/jdsst.2009010105"},{"key":"jdsst.2011040102-16","doi-asserted-by":"publisher","DOI":"10.4018\/jdsst.2009010103"},{"key":"jdsst.2011040102-17","author":"W.Kunz","year":"1970","journal-title":"Issues as elements of information systems"},{"issue":"3","key":"jdsst.2011040102-18","first-page":"21","article-title":"Enterprise 2.0: The dawn of emergent collaboration.","volume":"47","author":"A. P.McAfee","year":"2006","journal-title":"MIT Sloan Management Review"},{"key":"jdsst.2011040102-19","doi-asserted-by":"crossref","DOI":"10.1515\/9781400830282","author":"S. E.Page","year":"2008","journal-title":"The difference: How the power of diversity creates better groups, firms, schools, and societies"},{"key":"jdsst.2011040102-20","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-9236(01)00139-7"},{"key":"jdsst.2011040102-21","doi-asserted-by":"publisher","DOI":"10.1145\/344949.345077"},{"key":"jdsst.2011040102-22","doi-asserted-by":"crossref","unstructured":"Smith, M., Shneiderman, B., Milic-Frayling, N., Rodrigues, E. M., Barash, V., Dunne, C., et al. (2009). Analyzing (social media) networks with NodeXL. In Proceedings of the Fourth International Conference on Communities and Technologies.","DOI":"10.1145\/1556460.1556497"},{"key":"jdsst.2011040102-23","author":"C. R.Sunstein","year":"2006","journal-title":"Infotopia: How many minds produce knowledge"},{"key":"jdsst.2011040102-24","unstructured":"Tergan, S.-O. (2003). Managing knowledge with computer-based mapping tools. In Proceedings of the World Conference on Educational Multimedia, Hypermedia & Telecommunication (pp. 2514-2517)."},{"key":"jdsst.2011040102-25","doi-asserted-by":"publisher","DOI":"10.1002\/sce.10004"},{"key":"jdsst.2011040102-26","doi-asserted-by":"crossref","first-page":"95","DOI":"10.5840\/teachphil200427213","article-title":"Argument maps improve critical thinking.","volume":"2","author":"C.Twardy","year":"2004","journal-title":"Teaching Philosophy"},{"key":"jdsst.2011040102-27","doi-asserted-by":"crossref","unstructured":"van Gelder, T. (2003). Enhancing deliberation through computer supported argument visualization. In P. A. Kirschner, S. J. Buckingham Shum, & C. S. Carr (Eds.) Visualizing argumentation: Software tools for collaborative and educational sense-making (pp. 97-115). London, UK: Springer.","DOI":"10.1007\/978-1-4471-0037-9_5"},{"key":"jdsst.2011040102-28","doi-asserted-by":"publisher","DOI":"10.1093\/lpr\/mgm032"},{"key":"jdsst.2011040102-29","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9780511815478","author":"S.Wasserman","year":"1994","journal-title":"Social network analysis"},{"key":"jdsst.2011040102-30","doi-asserted-by":"publisher","DOI":"10.1257\/0895330041371321"},{"key":"jdsst.2011040102-31","doi-asserted-by":"crossref","unstructured":"Xiong, R., & Donath, J. (1999). PeopleGarden: Creating data portraits for users. In Proceedings of the 12th Annual ACM Symposium on User Interface Software and Technology (pp. 37-44).","DOI":"10.1145\/320719.322581"},{"key":"jdsst.2011040102-32","doi-asserted-by":"crossref","unstructured":"Yan, J., & Assimakopoulos, D. (2007). The small world and scale-free structure of an internet technical community. In Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology (p. 10).","DOI":"10.1145\/1234772.1234798"},{"key":"jdsst.2011040102-33","doi-asserted-by":"publisher","DOI":"10.3166\/jds.13.211-221"}],"container-title":["International Journal of Decision Support System Technology"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=53813","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T15:15:30Z","timestamp":1654096530000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jdsst.2011040102"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2011,4,1]]},"references-count":34,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2011,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jdsst.2011040102","relation":{},"ISSN":["1941-6296","1941-630X"],"issn-type":[{"value":"1941-6296","type":"print"},{"value":"1941-630X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011,4,1]]}}}