{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:36:06Z","timestamp":1781109366451,"version":"3.54.1"},"reference-count":60,"publisher":"IGI Global Scientific Publishing","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010,10,1]]},"abstract":"<p>Companies are increasingly dependent on modern information and communication technology (ICT), yet the successful adoption of ICT systems stubbornly hovers at only around 50%, adding disappointment to business losses. Trust (both inter-personal and technology-related) has significant explanatory power when it comes to technology adoption, but only as part of a systematic methodology. Therefore, understanding more fully the interaction between human process and technology by adding the richness of socio-technical considerations to the design process of ICT systems should significantly improve adoption rates. At the same time, trust-based design has to demonstrate the (often neglected) business value of trust. \u2018Designing for trust\u2019, discussed in this chapter, is a design framework that consolidates trust governance and security management. Trust governance is a complete proposition that makes trust relevant to business practices, including the design and deployment of ICT systems. Trust governance incorporates the business justification of trust with an analytical framework, and a set of relevant tools and methods, as well as a maturity model. This chapter discusses how \u2018designing for trust\u2019 leverages trust governance into the design practices of ICT systems by complementing security-based methodologies, demonstrating the value of this approach.<\/p>","DOI":"10.4018\/jdtis.2010100101","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T16:03:41Z","timestamp":1297785821000},"page":"1-24","source":"Crossref","is-referenced-by-count":0,"title":["Incorporating Social Trust into Design Practices for Secure Systems"],"prefix":"10.4018","volume":"1","author":[{"given":"Piotr","family":"Cofta","sequence":"first","affiliation":[{"name":"BT (British Telecom), UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Hazel","family":"Lacoh\u00e9e","sequence":"additional","affiliation":[{"name":"BT (British Telecom), UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Paul","family":"Hodgson","sequence":"additional","affiliation":[{"name":"BT (British Telecom), UK"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jdtis.2010100101-0","unstructured":"Abdul-Rahman, A. (2005) A Framework for Decentralised trust Reasoning. PhD Thesis. Available at: http:\/\/www.cs.ucl.ac.uk\/ staff\/ F.AbdulRahman\/ docs\/ thesis-final.pdf."},{"key":"jdtis.2010100101-1","doi-asserted-by":"crossref","unstructured":"Alcalde, B., & Mauw, S. (2009) An algebra for trust dilution and trust fusion. Accepted for the 2009 World Congress on Privacy, Security, Trust and the Management of e-Business.","DOI":"10.1007\/978-3-642-12459-4_2"},{"key":"jdtis.2010100101-2","author":"R.Anderson","year":"2001","journal-title":"Security Engineering: A Guide to Building Dependable Distributed Systems"},{"key":"jdtis.2010100101-3","doi-asserted-by":"publisher","DOI":"10.1257\/089533005774357897"},{"key":"jdtis.2010100101-4","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780198265986.001.0001","author":"P.Birks","year":"1997","journal-title":"The Classification of Obligations"},{"key":"jdtis.2010100101-5","author":"B.Boehm","year":"1981","journal-title":"Software Engineering Economics"},{"key":"jdtis.2010100101-6","unstructured":"Castelfranchi, C., & Falcone, R. (2000) Trust is much more than subjective probability: Mental components and sources of trust. Proc. of the 33rd Hawaii Int. Conf. on System Sciences (HICSS2000). Vol. 6, 2000."},{"key":"jdtis.2010100101-7","doi-asserted-by":"publisher","DOI":"10.1002\/9780470028261"},{"key":"jdtis.2010100101-8","doi-asserted-by":"crossref","unstructured":"Cofta, P. (2006) Distrust. In: Proc. of Eight Int. Conf. on Electronic Commerce ICEC'06, Fredericton, Canada. pp. 250-258.","DOI":"10.1145\/1151454.1151498"},{"key":"jdtis.2010100101-9","doi-asserted-by":"crossref","DOI":"10.1002\/9780470517857","author":"P.Cofta","year":"2007","journal-title":"Trust, Complexity and Control: Confidence in a Convergent World"},{"key":"jdtis.2010100101-10","doi-asserted-by":"publisher","DOI":"10.1007\/s12394-009-0006-6"},{"key":"jdtis.2010100101-11","article-title":"Designing for Trust","author":"P.Cofta","year":"2009","journal-title":"Handbook of Research on Socio-Technical Design and Social Networking Systems. Information Science Reference"},{"key":"jdtis.2010100101-12","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-61520-682-7.ch019"},{"key":"jdtis.2010100101-13","unstructured":"Collins, T. (2007) NHS security dilemma as smartcards shared. ComputerWeekly, January 30, 2007."},{"key":"jdtis.2010100101-14","unstructured":"Cranor, L., & Garfinkel, S. (2005) Security and Usability: Designing Secure Systems that People Can Use. O'Reilly Media, Inc."},{"key":"jdtis.2010100101-15","author":"D. C.Dennett","year":"1989","journal-title":"The Intentional Stance"},{"key":"jdtis.2010100101-16","first-page":"364","article-title":"Risk Models for Trust-Based Access Control (TBAC)","author":"N.Dimmock","year":"2005","journal-title":"iTrust2005, LNCS 3477"},{"key":"jdtis.2010100101-17","unstructured":"Dwyer, N. (2009) Enabling Trust in Virtual Teams. BT STRF Research Report."},{"key":"jdtis.2010100101-18","doi-asserted-by":"crossref","DOI":"10.1007\/0-387-33406-8_8","article-title":"Trust: An Element of Information Security","author":"S.Flowerday","year":"2006","journal-title":"IFIP Int. Federation for Information Processing, Security and Privacy in Dynamic Environments"},{"key":"jdtis.2010100101-19","author":"F.Fukuyama","year":"1996","journal-title":"Trust: The Social Virtues and the Creation of Prosperity"},{"key":"jdtis.2010100101-20","author":"J. J.Gibson","year":"1986","journal-title":"The Ecological Approach to Visual Perception"},{"key":"jdtis.2010100101-21","doi-asserted-by":"crossref","unstructured":"Giunchiglia, F., Mylopoulos, J., & Perini, A. (2001) The Tropos Software Development Methodology: Processes, Models and Diagrams. Technical Report DIT-02-008, Informatica e Telecomunicazioni, University of Trento","DOI":"10.1145\/544741.544748"},{"key":"jdtis.2010100101-22","author":"J.Golbeck","year":"2008","journal-title":"Computing with Social Trust"},{"issue":"April","key":"jdtis.2010100101-23","first-page":"83","article-title":"When Internal Collaboration is Bad for Your Company.","author":"M. T.Hansen","year":"2009","journal-title":"Harvard Business Review"},{"key":"jdtis.2010100101-24","author":"R.Hardin","year":"2002","journal-title":"Trust and trustworthiness"},{"key":"jdtis.2010100101-25","author":"R.Hardin","year":"2004","journal-title":"Distrust"},{"key":"jdtis.2010100101-26","doi-asserted-by":"crossref","unstructured":"Hodgson, P., & Cofta, P. (2008) Society as an information network. International journal of technology, knowledge and society, Boston.","DOI":"10.18848\/1832-3669\/CGP\/v04i01\/55829"},{"key":"jdtis.2010100101-27","unstructured":"Hodgson, P., & Cofta, P. (2009) Towards a methodology for research on trust. In: Proceedings of the WebSci'09: Society On-Line, 18-20 March 2009, Athens, Greece. (In Press)"},{"key":"jdtis.2010100101-28","doi-asserted-by":"crossref","unstructured":"Isham, J. (2000). The Effect of Social Capital on Technology Adoption: Evidence from Rural Tanzania. Opportunities in Africa: Micro-evidence on Firms and Households. Retrieved 18 October, 2007, from http:\/\/www.csae.ox.ac.uk\/conferences\/2000-OiA\/pdfpapers\/isham.PDF","DOI":"10.2139\/ssrn.260053"},{"key":"jdtis.2010100101-29","unstructured":"Kearney, P. (2009) Preliminary specification and design of graphical workbench. Deliverable M3.2.1 EU MASTER project."},{"key":"jdtis.2010100101-30","doi-asserted-by":"publisher","DOI":"10.1147\/sj.423.0498"},{"key":"jdtis.2010100101-31","author":"H.Lacoh\u00e9e","year":"2008","journal-title":"Understanding Public Perceptions: Trust and Engagement in ICT Mediated Services"},{"key":"jdtis.2010100101-32","doi-asserted-by":"publisher","DOI":"10.1108\/07363769510095270"},{"key":"jdtis.2010100101-33","doi-asserted-by":"crossref","unstructured":"Lewicki, R. J., Bunker, B, B. (1996) Developing and maintaining trust in work relationships. In Trust in Organisations: Frontiers of theory and Research","DOI":"10.4135\/9781452243610.n7"},{"key":"jdtis.2010100101-34","first-page":"32","article-title":"A conceptual model integrating trust into planned change activities to enhance technology adoption.","author":"SLippert","year":"2006","journal-title":"Journal of Information Science"},{"key":"jdtis.2010100101-35","author":"N.Luhmann","year":"1979","journal-title":"Trust and Power"},{"key":"jdtis.2010100101-36","article-title":"Examining Trust, Forgiveness and Regret as Computational Concepts","author":"S.Marsh","year":"2008","journal-title":"Computing with Social Trust"},{"key":"jdtis.2010100101-37","unstructured":"Marsh, S. P. (1994) Formalising Trust as a Computational Concept. University of Stirling PhD thesis."},{"key":"jdtis.2010100101-38","doi-asserted-by":"crossref","DOI":"10.1515\/9780773562868","author":"M.Martin","year":"1991","journal-title":"\u201cHello, Central?\u201d Gender, technology and Culture in the Formation of Telephone Systems"},{"key":"jdtis.2010100101-39","doi-asserted-by":"publisher","DOI":"10.1007\/11734727_17"},{"key":"jdtis.2010100101-40","article-title":"Trust in developing relationships: From theory to measurement","author":"D. J.McAllister","year":"2006","journal-title":"Academy of Management Best Papers Proceedings"},{"key":"jdtis.2010100101-41","unstructured":"McKnight, D. H., & Chervany, N. L. (1996) The Meanings of Trust. In University of Minnesota, http:\/\/www.misrc.umn.edu\/ wpaper\/ wp96-04.htm."},{"key":"jdtis.2010100101-42","doi-asserted-by":"crossref","unstructured":"Microsoft. (2009) The Microsoft SDL Threat Modelling Tool. Available: http:\/\/msdn.microsoft.com\/en-us\/security\/dd206731.aspx","DOI":"10.1016\/S1353-4858(09)70008-X"},{"key":"jdtis.2010100101-43","doi-asserted-by":"crossref","unstructured":"Mollering, G. (2005) The Trust\/Control Duality: An Integrative Perspective on Positive Expectations of Others. In: Int. Sociology, September 2005, Vol. 20(3): 283\u2013305. 2005.","DOI":"10.1177\/0268580905055478"},{"key":"jdtis.2010100101-44","author":"H.Mouratidis","year":"2010","journal-title":"Practitioner's challenges in designing trust into online systems"},{"key":"#cr-split#-jdtis.2010100101-45.1","doi-asserted-by":"crossref","unstructured":"Mouratidis, H., Giorgini, P. (2007) Secure Tropos: A Security-Oriented Extension of the Tropos methodology, International Journal of Software Engineering and Knowledge Engineering (IJSEKE) 17","DOI":"10.1142\/S0218194007003240"},{"key":"#cr-split#-jdtis.2010100101-45.2","unstructured":"(2) pp. 285-309, World Scientific, 2007."},{"key":"jdtis.2010100101-46","doi-asserted-by":"crossref","DOI":"10.4337\/9781781950883","author":"B.Nooteboom","year":"2002","journal-title":"Trust: Forms, Foundations, Functions, Failures and Figures"},{"key":"jdtis.2010100101-47","unstructured":"Nooteboom, B. (2005) Framing, attribution and scripts in the development of trust. In. Proc. of symposium on \u2018Risk, trust and civility\u2019, Victoria College, University of Toronto, 6-8 May 2005."},{"key":"jdtis.2010100101-48","author":"D. A.Norman","year":"1988","journal-title":"The Psychology of Everyday Things"},{"key":"jdtis.2010100101-49","article-title":"Trusted Computing Platforms: TCPA Technology","author":"S.Pearson","year":"2002","journal-title":"Context"},{"key":"jdtis.2010100101-50","author":"J. R.Persse","year":"2001","journal-title":"Implementing the Capability Maturity Model"},{"issue":"1","key":"jdtis.2010100101-51","first-page":"70","article-title":"Understanding 'Honest Signals' in Business.","volume":"50","author":"S.Petland","year":"2008","journal-title":"MIT Sloan Management Review."},{"key":"jdtis.2010100101-52","author":"N. N.Potter","year":"2002","journal-title":"How Can I Be Trusted?: A Virtue Theory Of Trustworthiness"},{"key":"jdtis.2010100101-53","doi-asserted-by":"publisher","DOI":"10.1007\/s10683-006-4309-2"},{"key":"jdtis.2010100101-54","doi-asserted-by":"publisher","DOI":"10.1108\/00483480310467660"},{"key":"jdtis.2010100101-55","unstructured":"Seppanen, R., & Blomqvist, K. (2006) It is not all About Trust-The Role of Distrust in Inter-Organizational Relationships. In: Network-Centric Collaboration and Supporting Frameworks, proc. of IFIP TC5 WG 5.5 Seventh IFlP Working Conference on Virtual Enterprises, 25\u201927 September 2006, Helsinki, Finland. Springer Boston."},{"key":"jdtis.2010100101-56","unstructured":"Ullmann-Margalit, E. (2003) Trust out of distrust. Available at: www.law.nyu.edu\/ clppt\/program2001\/ readings\/ ullman_margalit\/ Trust%20out%20of%20Distrust.pdf"},{"issue":"3","key":"jdtis.2010100101-57","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","article-title":"User acceptance of information technology: Toward a unified view.","volume":"27","author":"V.Venkatesh","year":"2003","journal-title":"Management Information Systems Quarterly"},{"key":"jdtis.2010100101-58","unstructured":"Willcocks, L. P., & Cullen, S. (2006) The Outsourcing Enterprise: The Power of Relationships. Available: http:\/\/www.logicacmg.com\/ pSecured\/ admin\/ countries\/ assets\/ serve_asset.asp?id=3252."}],"container-title":["International Journal of Dependable and Trustworthy Information Systems"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=51602","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,4,4]],"date-time":"2024-04-04T00:56:00Z","timestamp":1712192160000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jdtis.2010100101"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2010,10,1]]},"references-count":60,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2010,10]]}},"URL":"https:\/\/doi.org\/10.4018\/jdtis.2010100101","relation":{},"ISSN":["1947-9050","1947-9069"],"issn-type":[{"value":"1947-9050","type":"print"},{"value":"1947-9069","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,10,1]]}}}