{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,9]],"date-time":"2025-10-09T20:47:30Z","timestamp":1760042850871},"reference-count":0,"publisher":"IGI Global","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2006,4,1]]},"abstract":"<p>E-mail is an important component of the e-collaborative environment. This study contributes to the literature by using the American Customer Satisfaction Index (ACSI) framework to model the antecedents and consequences of customer satisfaction with e-mail systems. We employ a survey to gather empirical evidence to test the modified ACSI model for e-mail systems. Additionally, we test whether spam has an influence on a user\u2019s satisfaction with his or her e-mail system. Our results generally support the notion that the ACSI framework can be used to model e-mail user satisfaction, but we do not find statistically significant evidence that spam affects overall user satisfaction with their e-mail system.<\/p>","DOI":"10.4018\/jec.2006040103","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T18:45:02Z","timestamp":1297795502000},"page":"46-64","source":"Crossref","is-referenced-by-count":9,"title":["Antecedents and Consequences of User Satisfaction with E-Mail Systems"],"prefix":"10.4018","volume":"2","author":[{"given":"Kevin","family":"Dow","sequence":"first","affiliation":[{"name":"Kent State University, USA"}]},{"given":"Alexander.","family":"Serenko","sequence":"additional","affiliation":[{"name":"Lakehead University, USA"}]},{"given":"Ofir","family":"Turel","sequence":"additional","affiliation":[{"name":"McMaster University, Canada"}]},{"given":"Jeffrey","family":"Wong","sequence":"additional","affiliation":[{"name":"University of Nevada at Reno, USA"}]}],"member":"2432","container-title":["International Journal of e-Collaboration"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=1943","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T17:10:44Z","timestamp":1654103444000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jec.2006040103"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2006,4,1]]},"references-count":0,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2006,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jec.2006040103","relation":{},"ISSN":["1548-3673","1548-3681"],"issn-type":[{"value":"1548-3673","type":"print"},{"value":"1548-3681","type":"electronic"}],"subject":[],"published":{"date-parts":[[2006,4,1]]}}}