{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:31:17Z","timestamp":1781109077992,"version":"3.54.1"},"reference-count":0,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,4,1]]},"abstract":"<p>E-government service delivery performance has been discussed in literature as a way governments use information technologies (IT) to deliver valuable services to their citizens at a lower cost. This article examines the effectiveness of Web site-supported Balanced Scorecard\u2019s four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-government service delivery performance. The study used content analysis to analyze the data obtained from a sample of 19 county veteran service officers (CVSOs) to test the hypotheses. CVSOs use Web sites to serve veterans on a Government-to-Citizen (G2C) basis.<\/p>","DOI":"10.4018\/jeco.2008040102","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T14:18:28Z","timestamp":1297779508000},"page":"11-28","source":"Crossref","is-referenced-by-count":12,"title":["E-Government Service Delivery Performance"],"prefix":"10.4018","volume":"6","author":[{"given":"Aisson","family":"Lawson-Body","sequence":"first","affiliation":[{"name":"University of North Dakota, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jared","family":"Keengwe","sequence":"additional","affiliation":[{"name":"University of North Dakota, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Laurence","family":"Mukankusi","sequence":"additional","affiliation":[{"name":"University of North Dakota, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Abdou","family":"Illia","sequence":"additional","affiliation":[{"name":"Eastern Illinois University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Glen","family":"Miller","sequence":"additional","affiliation":[{"name":"University of North Dakota, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","container-title":["Journal of Electronic Commerce in Organizations"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=3509","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T17:26:19Z","timestamp":1654104379000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jeco.2008040102"}},"subtitle":["An Adaptation of the Balanced Scorecard to the Public Sector"],"short-title":[],"issued":{"date-parts":[[2008,4,1]]},"references-count":0,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2008,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jeco.2008040102","relation":{},"ISSN":["1539-2937","1539-2929"],"issn-type":[{"value":"1539-2937","type":"print"},{"value":"1539-2929","type":"electronic"}],"subject":[],"published":{"date-parts":[[2008,4,1]]}}}