{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,18]],"date-time":"2026-06-18T00:35:26Z","timestamp":1781742926316,"version":"3.54.5"},"reference-count":0,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,4,1]]},"abstract":"<p>Technology is forming a society of do-it-yourselfers, in which customers can perform services on their own, without the help of live tellers. However, customers with insufficient knowledge of technology may not be ready for Self-Service Technologies (SSTs) to serve themselves, thus weakening their intent to adopt SSTs in delivering service. Identifying users\u2019 attitudes toward using online service via SSTs is a critical issue for providers, particularly for government agencies. This study presents a theoretical model to examine and explain taxpayers\u2019 willingness to adopt the personal income tax-filing system, which is a typical enhanced self-service information system (SSIS). Moreover, readiness to use technology has been addressed on the individual level in the context of mental status by revealing the effect of individual\u2019s beliefs on taxpayers\u2019 acceptance of online taxation systems (OTS). The managerial implications and recommendations are provided.<\/p>","DOI":"10.4018\/jeco.2009040103","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T14:19:02Z","timestamp":1297779542000},"page":"44-66","source":"Crossref","is-referenced-by-count":4,"title":["A Study on Taxpayers' Willingness to Use Self-Service Technology-Based Online Government Services"],"prefix":"10.4018","volume":"7","author":[{"given":"Ching-Wen","family":"Chen","sequence":"first","affiliation":[{"name":"National Kaohsiung First University of Science and Technology, Taiwan"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Echo","family":"Huang","sequence":"additional","affiliation":[{"name":"National Kaohsiung First University of Science and Technology, Taiwan"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","container-title":["Journal of Electronic Commerce in Organizations"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=3530","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T16:45:58Z","timestamp":1654101958000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jeco.2009040103"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2009,4,1]]},"references-count":0,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2009,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jeco.2009040103","relation":{},"ISSN":["1539-2937","1539-2929"],"issn-type":[{"value":"1539-2937","type":"print"},{"value":"1539-2929","type":"electronic"}],"subject":[],"published":{"date-parts":[[2009,4,1]]}}}