{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,5,5]],"date-time":"2024-05-05T05:52:30Z","timestamp":1714888350770},"reference-count":83,"publisher":"IGI Global","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,7,1]]},"abstract":"<p>Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model (TAM), the Web Trust Model (WTM), and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. The authors find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced.<\/p>","DOI":"10.4018\/jegr.2011070104","type":"journal-article","created":{"date-parts":[[2011,10,19]],"date-time":"2011-10-19T16:18:20Z","timestamp":1319041100000},"page":"57-78","source":"Crossref","is-referenced-by-count":21,"title":["Evaluating Citizen Adoption and Satisfaction of E-Government"],"prefix":"10.4018","volume":"7","author":[{"given":"Craig P.","family":"Orgeron","sequence":"first","affiliation":[{"name":"Mississippi Department of Information Technology Services, USA"}]},{"given":"Doug","family":"Goodman","sequence":"additional","affiliation":[{"name":"University of Texas at Dallas, USA"}]}],"member":"2432","reference":[{"key":"jegr.2011070104-0","doi-asserted-by":"publisher","DOI":"10.1037\/0033-295X.84.2.191"},{"key":"jegr.2011070104-1","doi-asserted-by":"publisher","DOI":"10.1016\/S0963-8687(02)00018-5"},{"key":"jegr.2011070104-2","doi-asserted-by":"publisher","DOI":"10.2307\/3250921"},{"key":"jegr.2011070104-3","doi-asserted-by":"publisher","DOI":"10.2307\/977563"},{"key":"jegr.2011070104-4","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.2002.tb01645.x"},{"key":"jegr.2011070104-5","doi-asserted-by":"crossref","unstructured":"Carter, L., & Belanger, F. (2004, January). Citizen adoption of electronic government initiatives. In Proceedings of the 37th Annual Hawaii International Conference on System Sciences, Big Island, HI (pp. 119-128).","DOI":"10.1109\/HICSS.2004.1265306"},{"key":"jegr.2011070104-6","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2575.2005.00183.x"},{"key":"jegr.2011070104-7","author":"W. L.Cats-Baril","year":"1998","journal-title":"Information technology and management"},{"key":"jegr.2011070104-8","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1111\/1468-0491.00216","article-title":"Interaction between states and citizens in the age of the Internet: E-government in the United States, Britain, and the European Union.","volume":"16","author":"C.Chadwick","year":"2003","journal-title":"Governance: An International Journal of Policy, Administration, and Institutions"},{"key":"jegr.2011070104-9","doi-asserted-by":"publisher","DOI":"10.1177\/0893318901144009"},{"key":"jegr.2011070104-10","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1080\/07421222.1996.11518128","article-title":"An empirical assessment of a modified technology acceptance model.","volume":"13","author":"P.Chua","year":"1996","journal-title":"Journal of Management Information Systems"},{"key":"jegr.2011070104-11","unstructured":"Cohen, S., & Eimicke, W. (2001). The use of the Internet in government service delivery. Washington, DC: Pricewaterhouse Coopers Endowment for the Business of Government, E-government Series."},{"key":"jegr.2011070104-12","unstructured":"Council for Excellence in Government (CEG). (2003). The new e-government equation: Ease, engagement, privacy, and protection. Retrieved from http:\/\/www.cio.gov\/documents\/egovpoll2003.pdf"},{"key":"jegr.2011070104-13","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"jegr.2011070104-14","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.35.8.982"},{"key":"jegr.2011070104-15","doi-asserted-by":"publisher","DOI":"10.1287\/isre.13.3.316.77"},{"key":"jegr.2011070104-16","author":"D.Dillman","year":"2000","journal-title":"Mail and Internet surveys: The tailored design method"},{"key":"jegr.2011070104-17","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1998.tb00879.x"},{"key":"jegr.2011070104-18","author":"M.Fishbein","year":"1975","journal-title":"Belief, attitude, intentions, and behavior: An introduction to theory and research"},{"key":"jegr.2011070104-19","author":"J. E.Fountain","year":"2001","journal-title":"Building the virtual state: Information technology and institutional change"},{"key":"jegr.2011070104-20","doi-asserted-by":"publisher","DOI":"10.1016\/S0305-0483(00)00021-9"},{"key":"jegr.2011070104-21","doi-asserted-by":"crossref","first-page":"51","DOI":"10.2307\/30036519","article-title":"Trust and TAM in on-line shopping: An integrated model.","volume":"27","author":"D.Gefen","year":"2003","journal-title":"Management Information Systems Quarterly"},{"key":"jegr.2011070104-22","doi-asserted-by":"crossref","first-page":"1","DOI":"10.17705\/1jais.00008","article-title":"The relative importance of perceived ease-of-use in IS adoption.","volume":"8","author":"D.Gefen","year":"2000","journal-title":"Journal of the Association for Information Systems"},{"key":"jegr.2011070104-23","unstructured":"General Accounting Office (GAO). (2001). Electronic government: Challenges must be addressed with effective leadership and management (Tech. Rep. No. GAO-01-959T). Washington, DC: Government Printing Office."},{"key":"jegr.2011070104-24","author":"J.Hair","year":"2006","journal-title":"Multivariate data analysis"},{"key":"jegr.2011070104-25","unstructured":"Hiller, J., & Belanger, F. (2001). Privacy strategies for electronic government. Washington, DC: PricewaterhouseCoopers Endowment for the Business of Government, E-Government Series."},{"key":"jegr.2011070104-26","doi-asserted-by":"publisher","DOI":"10.1111\/0033-3352.00197"},{"key":"jegr.2011070104-27","doi-asserted-by":"publisher","DOI":"10.1145\/299157.299175"},{"key":"jegr.2011070104-28","author":"J. B.Horrigan","year":"2004","journal-title":"How Americans get in touch with government"},{"key":"jegr.2011070104-29","doi-asserted-by":"crossref","first-page":"379","DOI":"10.2307\/258851","article-title":"Trust: The connecting link between organizational theory and philosophical ethics.","volume":"20","author":"L.Hosmer","year":"1995","journal-title":"Academy of Management Review"},{"key":"jegr.2011070104-30","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1997.tb01315.x"},{"key":"jegr.2011070104-31","first-page":"1","article-title":"Consumer trust in an Internet store: A cross-cultural validation.","volume":"5","author":"S.Jarvenpaa","year":"1999","journal-title":"Journal of Computer-Mediated Communication"},{"key":"jegr.2011070104-32","first-page":"15","article-title":"Facing the challenges of e-government: A case study of the city of Corpus Christi, Texas. S.A.M.","volume":"67","author":"D. J.Jorgensen","year":"2002","journal-title":"Advanced Management Journal"},{"key":"jegr.2011070104-33","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(98)00096-2"},{"key":"jegr.2011070104-34","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1994.tb01868.x"},{"key":"jegr.2011070104-35","doi-asserted-by":"publisher","DOI":"10.2307\/249421"},{"key":"jegr.2011070104-36","author":"D.Kettl","year":"2000","journal-title":"The global public management revolution: A report on the transformation of governance"},{"key":"jegr.2011070104-37","first-page":"99","article-title":"The production of trust in online markets.","volume":"16","author":"P.Kollock","year":"1999","journal-title":"Advances in Group Processes"},{"key":"jegr.2011070104-38","doi-asserted-by":"publisher","DOI":"10.2307\/3152110"},{"key":"jegr.2011070104-39","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00049-5"},{"key":"jegr.2011070104-40","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1999.tb01611.x"},{"key":"jegr.2011070104-41","author":"N.Luhmann","year":"1979","journal-title":"Trust and power"},{"key":"jegr.2011070104-42","doi-asserted-by":"crossref","first-page":"709","DOI":"10.2307\/258792","article-title":"An integrative model of organization trust.","volume":"20","author":"R.Mayer","year":"1995","journal-title":"Academy of Management Review"},{"key":"jegr.2011070104-43","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1080\/10864415.2001.11044235","article-title":"What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology.","volume":"6","author":"H.McKnight","year":"2002","journal-title":"International Journal of Electronic Commerce"},{"key":"jegr.2011070104-44","doi-asserted-by":"publisher","DOI":"10.1287\/isre.13.3.334.81"},{"key":"jegr.2011070104-45","doi-asserted-by":"crossref","first-page":"473","DOI":"10.5465\/amr.1998.926622","article-title":"Initial trust formation in new organizational relationships.","volume":"23","author":"H.McKnight","year":"1998","journal-title":"Academy of Management Review"},{"key":"jegr.2011070104-46","unstructured":"Melitski, J. (2001). The world of e-government and e-governance. Retrieved from http:\/\/www.aspanet.org"},{"key":"jegr.2011070104-47","doi-asserted-by":"publisher","DOI":"10.2307\/256344"},{"key":"jegr.2011070104-48","year":"2006","journal-title":"Annual report"},{"key":"jegr.2011070104-49","doi-asserted-by":"publisher","DOI":"10.1111\/0033-3352.00196"},{"key":"jegr.2011070104-50","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00061-6"},{"key":"jegr.2011070104-51","author":"K.Mossenburg","year":"2003","journal-title":"Virtual inequality: Beyond the digital divide"},{"key":"jegr.2011070104-52","first-page":"4","article-title":"Is your local government plugged in?","volume":"83","author":"D.Norris","year":"2001","journal-title":"Public Management"},{"key":"jegr.2011070104-53","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9781139164887","author":"P.Norris","year":"2001","journal-title":"Digital divide: Civic engagement, information poverty, and the Internet worldwide"},{"key":"jegr.2011070104-54","first-page":"12","article-title":"A multiple-item scale for measuring consumer perceptions of service quality.","volume":"64","author":"A.Parasuraman","year":"1988","journal-title":"Journal of Retailing"},{"key":"jegr.2011070104-55","first-page":"420","article-title":"Refinement and reassessment of the SERVQUAL scale.","volume":"67","author":"A.Parasuraman","year":"1991","journal-title":"Journal of Retailing"},{"key":"jegr.2011070104-56","doi-asserted-by":"publisher","DOI":"10.2307\/1251430"},{"key":"jegr.2011070104-57","author":"M. L.Patten","year":"2004","journal-title":"Understanding research methods"},{"key":"jegr.2011070104-58","first-page":"69","article-title":"Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model.","volume":"7","author":"P.Pavlou","year":"2003","journal-title":"International Journal of Electronic Commerce"},{"key":"jegr.2011070104-59","doi-asserted-by":"publisher","DOI":"10.2307\/249687"},{"key":"jegr.2011070104-60","doi-asserted-by":"publisher","DOI":"10.2307\/249420"},{"key":"jegr.2011070104-61","unstructured":"Ratnasingam, P., & Pavlou, P. (2002, May). Technology trust: The next value creator in B2B electronic commerce. In Proceedings of the Information Resources Management Association International Conference, Seattle, WA (pp. 889-894)."},{"key":"jegr.2011070104-62","first-page":"2","article-title":"Zero defections: Quality comes to services.","volume":"68","author":"F.Reichheld","year":"1990","journal-title":"Harvard Business Review"},{"key":"jegr.2011070104-63","doi-asserted-by":"publisher","DOI":"10.1287\/inte.17.3.25"},{"key":"jegr.2011070104-64","doi-asserted-by":"publisher","DOI":"10.1287\/inte.17.3.72"},{"key":"jegr.2011070104-65","doi-asserted-by":"publisher","DOI":"10.2307\/255742"},{"key":"jegr.2011070104-66","doi-asserted-by":"publisher","DOI":"10.5465\/AMR.1998.926617"},{"key":"jegr.2011070104-67","first-page":"61","article-title":"Toward a generic model of trust for electronic commerce.","volume":"5","author":"Y.Tan","year":"2001","journal-title":"International Journal of Electronic Commerce"},{"key":"jegr.2011070104-68","doi-asserted-by":"publisher","DOI":"10.1093\/jpart\/mug010"},{"key":"jegr.2011070104-69","doi-asserted-by":"crossref","first-page":"175","DOI":"10.1177\/106591290305600206","article-title":"Unraveling the effects of the Internet on political participation.","volume":"56","author":"C. J.Tolbert","year":"2003","journal-title":"Political Research Quarterly"},{"key":"jegr.2011070104-70","doi-asserted-by":"publisher","DOI":"10.2307\/249419"},{"key":"jegr.2011070104-71","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1999.tb00911.x"},{"key":"jegr.2011070104-72","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.46.2.186.11926"},{"key":"jegr.2011070104-73","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","article-title":"User acceptance of information technology: Toward a unified view.","volume":"27","author":"V.Venkatesh","year":"2003","journal-title":"Management Information Systems Quarterly"},{"key":"jegr.2011070104-74","doi-asserted-by":"publisher","DOI":"10.1080\/101967802320245929"},{"key":"jegr.2011070104-75","doi-asserted-by":"publisher","DOI":"10.2307\/249678"},{"key":"jegr.2011070104-76","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-6210.2004.00343.x"},{"key":"jegr.2011070104-77","author":"D.West","year":"2005","journal-title":"Digital government: Technology and public sector performance"},{"key":"jegr.2011070104-78","doi-asserted-by":"publisher","DOI":"10.1038\/sj.embor.7400631"},{"key":"jegr.2011070104-79","doi-asserted-by":"publisher","DOI":"10.1177\/016555159802400509"},{"key":"jegr.2011070104-80","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.9.2.141"},{"key":"jegr.2011070104-81","doi-asserted-by":"publisher","DOI":"10.2307\/1251929"},{"key":"jegr.2011070104-82","first-page":"53","article-title":"Production of trust: Institutional sources of economic structure","author":"L.Zucker","year":"1986","journal-title":"Research in organizational behavior"}],"container-title":["International Journal of Electronic Government Research"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=56099","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T03:08:14Z","timestamp":1654139294000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jegr.2011070104"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2011,7,1]]},"references-count":83,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2011,7]]}},"URL":"https:\/\/doi.org\/10.4018\/jegr.2011070104","relation":{},"ISSN":["1548-3886","1548-3894"],"issn-type":[{"value":"1548-3886","type":"print"},{"value":"1548-3894","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011,7,1]]}}}