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Finally, the authors apply their model to the evaluation of the six most popular Greek e-government sites. To test the possible existence of interrelationships among criteria, they also apply the Analytic Network Process (ANP) method and compare the results of the two methods. The results show that \u2018Reliability\u2019 is the most important quality criterion, with \u2018Citizen Support\u2019, \u2018Trust\u2019, and \u2018Efficiency\u2019 following in importance. Furthermore, the case study revealed no interrelations between evaluation criteria of the model.<\/p>","DOI":"10.4018\/jegr.2013010102","type":"journal-article","created":{"date-parts":[[2013,5,6]],"date-time":"2013-05-06T15:40:38Z","timestamp":1367854838000},"page":"19-44","source":"Crossref","is-referenced-by-count":7,"title":["An Analytic Hierarchy Process for the Evaluation of E-Government Service Quality"],"prefix":"10.4018","volume":"9","author":[{"given":"Xenia","family":"Papadomichelaki","sequence":"first","affiliation":[{"name":"Institute of Communication and Computer Systems, School of Electrical & Computer Engineering, National Technical University of Athens, Athens, Greece"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Vicky","family":"Koutsouris","sequence":"additional","affiliation":[{"name":"Institute of Communication and Computer Systems, School of Electrical & Computer Engineering, National Technical University of Athens, Athens, Greece"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Dimitrios","family":"Konstantinidis","sequence":"additional","affiliation":[{"name":"Institute of Communication and Computer Systems, School of Electrical & Computer Engineering, National Technical University of Athens, Athens, Greece"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3305-3796","authenticated-orcid":true,"given":"Gregoris","family":"Mentzas","sequence":"additional","affiliation":[{"name":"Institute of Communication and Computer Systems, School of Electrical & Computer Engineering, National Technical University of Athens, Athens, Greece"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jegr.2013010102-0","unstructured":"W3C (2007). 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