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The \u201cfunctional barriers\u201d revealed more severe barriers than the \u201cpsychological\u201d ones. Latent scores were used to compare consumers\u2019 perceptions and behaviour. Results indicate a significantly higher resistance among non-users, and demographic and behavioural profiles were established, promoting wider knowledge and possible enhancement of m-banking adoption. Conclusions and managerial implications are provided.<\/p>","DOI":"10.4018\/jesma.2009070802","type":"journal-article","created":{"date-parts":[[2010,4,30]],"date-time":"2010-04-30T09:09:46Z","timestamp":1272618586000},"page":"16-35","source":"Crossref","is-referenced-by-count":11,"title":["Exploring the Factors Behind the Resistance to Mobile Banking in Portugal"],"prefix":"10.4018","volume":"1","author":[{"given":"Pedro","family":"Cruz","sequence":"first","affiliation":[{"name":"ISG- Business School, Portugal"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Tommi","family":"Laukkanen","sequence":"additional","affiliation":[{"name":"University of Joensuu, Finland"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Pablo","family":"Mu\u00f1oz","sequence":"additional","affiliation":[{"name":"Universidad de Salamanca, Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jesma.2009070802-0","unstructured":"Anacom (2008). 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