{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T14:35:58Z","timestamp":1781102158197,"version":"3.54.1"},"reference-count":62,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,4,1]]},"abstract":"<p>Mobile communication is experiencing significant growth: the domain has been completely reshaped since the launch of the Apple iPhone (June 2007) and the ensuing development of so-called \u201csmart phones\u201d. Furthermore, together with the expansion of new mobile artifacts, mobile application markets (such as Apple iTunes Store and Android Google Play market) have contributed to the diffusion of new forms of communication within different sectors and domains. Tourism is being very much exposed to the advent of mobile applications as tools for communication and assistance during the consumption of touristic experiences. By examining a case from the tourism industry, this research highlights the importance of the usability of mobile communication in this mobile tourism (mTourism) context. mTourism usability can be achieved by emphasizing the importance of fast and reliable access to content, as well as the quality \u2013 particularly conciseness, accuracy and coverage \u2013 of the relevant information.<\/p>","DOI":"10.4018\/jesma.2013040104","type":"journal-article","created":{"date-parts":[[2013,7,10]],"date-time":"2013-07-10T10:47:51Z","timestamp":1373453271000},"page":"54-70","source":"Crossref","is-referenced-by-count":3,"title":["Tourism Mobile Application Usability"],"prefix":"10.4018","volume":"5","author":[{"given":"Alessandro","family":"Inversini","sequence":"first","affiliation":[{"name":"School of Tourism, Bournemouth University, Bournemouth, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lucia","family":"Violi","sequence":"additional","affiliation":[{"name":"Department of Communication Science, Universit\u00e1 della Svizzera italiana, Lugano, Switzerland"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jesma.2013040104-0","doi-asserted-by":"publisher","DOI":"10.1007\/3-540-48157-5_29"},{"key":"jesma.2013040104-1","unstructured":"Anderson, C., & Wolff, M. (2010). The web is dead. Long live the internet. Wired Magazine. Retrieved from http:\/\/www.wired.com\/magazine\/2010\/08\/ff_webrip\/"},{"key":"jesma.2013040104-2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-8349-8694-8_3"},{"key":"jesma.2013040104-3","unstructured":"Apple.com. (2011). Cosa chiedergli di pi\u00f9?Ecco 350.000 idee. Retrieved from http:\/\/www.apple.com\/it\/iphone\/apps-for-iphone\/"},{"key":"jesma.2013040104-4","unstructured":"Beck, E. T., Christiansen, M. K., & Kjeldskov, J. (2003). Experimental evaluation of techniques for usability testing of mobile systems in a laboratory setting. In Proceedings of the OzCHI 2003, Brisbane, Australia."},{"key":"jesma.2013040104-5","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-211-99407-8_13"},{"key":"jesma.2013040104-6","author":"T.Brinck","year":"2002","journal-title":"Designing web sites that work\u202f: Usability for the web"},{"key":"jesma.2013040104-7","unstructured":"Brown, B., & Chalmers, M. (2003, September 14-18). Tourism and mobile technology. In Kuutti, K., & Karsten, E. H. (Eds.), Proceedings of the Eighth European Conference on Computer Supported Cooperative Work, Helsinki, Finland. Kluwer Academic Press."},{"key":"jesma.2013040104-8","unstructured":"Budiu, R., & Nielsen, J. (2010). Usability of mobile websites. 85 design guidelines for improving access to web-based content and services trough mobile devices. NN\/g Nielsen Norman Group Report."},{"key":"jesma.2013040104-9","unstructured":"Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. Prentice Hall."},{"key":"jesma.2013040104-10","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2008.01.005"},{"key":"jesma.2013040104-11","author":"L.Cantoni","year":"2003","journal-title":"Comunicazione, qualit\u00e0, usabilit\u00e0"},{"key":"jesma.2013040104-12","author":"A. G.Carole","year":"2008","journal-title":"User-centered library websites. Usability evaluation methods"},{"key":"jesma.2013040104-13","author":"J. M.Carroll","year":"2000","journal-title":"Making use: Scenario-based design of human-computer interactions"},{"key":"jesma.2013040104-14","doi-asserted-by":"crossref","unstructured":"Chincholle, D., Goldstein, M., Nyberg, M., & Eriksson, M. (2002). Lost or found? A usability evaluation of a mobile navigation and location-based service. In F. Patern\u00f2 (Ed.), Human computer interaction with mobile devices (LNCS 2411, p. 27\u201327). Springer Berlin \/ Heidelberg.","DOI":"10.1007\/3-540-45756-9_17"},{"key":"jesma.2013040104-15","doi-asserted-by":"publisher","DOI":"10.1002\/jtr.594"},{"key":"jesma.2013040104-16","author":"C.Cooper","year":"2008","journal-title":"Tourism: Principles and practices"},{"key":"jesma.2013040104-17","author":"A. K.Dey","year":"1999","journal-title":"Towards a better understanding of context and context-awareness (GIT-GVU-99-22)"},{"key":"jesma.2013040104-18","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-8349-8694-8_1"},{"key":"jesma.2013040104-19","author":"M.Fuchs","year":"2007","journal-title":"Exploring information services for mobile tourist guides\u202f: Results from an expert survey. Tourism Mobility & Technology, Travel and Tourism Reserch Association"},{"key":"jesma.2013040104-20","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-211-93971-0_16"},{"key":"jesma.2013040104-21","doi-asserted-by":"publisher","DOI":"10.1006\/ijhc.1996.0034"},{"key":"jesma.2013040104-22","doi-asserted-by":"publisher","DOI":"10.1016\/B978-0-7506-6377-9.50009-2"},{"key":"jesma.2013040104-23","doi-asserted-by":"publisher","DOI":"10.1177\/004728750003900204"},{"key":"jesma.2013040104-24","doi-asserted-by":"crossref","unstructured":"Gr\u00f6ll, M., Lassing, M., & Rehrl, K. (2010). Location-Based Services im mTourism - Quo Vadis? In M. Egger, & M. Jooss, mTourism: mobile Dienste im Tourismus (pp. 27-44). Gabler Verlag.","DOI":"10.1007\/978-3-8349-8694-8_2"},{"key":"jesma.2013040104-25","doi-asserted-by":"crossref","unstructured":"Grun, C., Werthner, H., Proll, B., Retschitzegger, W., & Schwinger, W. (2008). Assisting tourists on the move- an evaluation of mobile tourist guides. In Proceedings of the 7th International Conference on Mobile Business, 2008 (ICMB \u201908) (pp. 171\u2013180).","DOI":"10.1109\/ICMB.2008.28"},{"key":"jesma.2013040104-26","doi-asserted-by":"publisher","DOI":"10.3727\/109830510X12887971002783"},{"key":"jesma.2013040104-27","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-211-93971-0_32"},{"key":"jesma.2013040104-28","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-211-93971-0_27"},{"key":"jesma.2013040104-29","doi-asserted-by":"publisher","DOI":"10.1207\/s15327590ijhc2003_3"},{"key":"jesma.2013040104-30","doi-asserted-by":"publisher","DOI":"10.1145\/1029036.1029050"},{"issue":"1","key":"jesma.2013040104-31","first-page":"4","article-title":"Usability testing of mobile applications\u202f: A comparison between laboratory and field testing.","volume":"1","author":"A.Kaikkonen","year":"2005","journal-title":"Journal of Usability Studies"},{"key":"jesma.2013040104-32","doi-asserted-by":"crossref","unstructured":"Kallio, T., & Kek\u00e4l\u00e4inen, A. (2004). Improving the effectiveness of mobile application design: User-pairs testing by non-professionals. In S. Brewster & M. Dunlop (Eds.), In Proceedings of Mobile Human-Computer Interaction (MobileHCI 2004) (LNCS 3160, pp. 315\u2013319). Berlin \/ Heidelberg, Germany: Springer.","DOI":"10.1007\/978-3-540-28637-0_29"},{"key":"jesma.2013040104-33","author":"J. E.Katz","year":"2008","journal-title":"Mobile communication studies"},{"key":"jesma.2013040104-34","article-title":"Electronic mobile guides: A survey","author":"M.Kenteris","year":"2010","journal-title":"Personal and Ubiquitous Computing"},{"key":"jesma.2013040104-35","doi-asserted-by":"crossref","unstructured":"Kjeldskov, Jesper, & Graham, C. (2003). A review of mobile HCI research methods. In L. Chittaro (Ed.), Human-computer interaction with mobile devices and services (LNCS 2795, pp. 317\u2013335). Berlin \/ Heidelberg, Germany: Springer.","DOI":"10.1007\/978-3-540-45233-1_23"},{"key":"jesma.2013040104-36","doi-asserted-by":"publisher","DOI":"10.1080\/01449290512331319030"},{"key":"jesma.2013040104-37","doi-asserted-by":"crossref","unstructured":"Kramer, R., Modsching, M., Hagen, K., & Gretzel, U. (2007). Behavioural impacts of mobile tour guides. In M. Sigala, L. Mich, & J. Murphy (Eds.), Information and communication technologies in tourism 2007 (pp. 109\u2013118). Springer.","DOI":"10.1007\/978-3-211-69566-1_11"},{"key":"jesma.2013040104-38","doi-asserted-by":"crossref","unstructured":"Law, L.-C., & Hvannberg, E. T. (2002). Complementarity and convergence of heuristic evaluation and usability test: A case study of universal brokerage platform. In Proceedings of the second Nordic Conference on Human-Computer Interaction, (NordiCHI \u201902) (pp. 71\u201380). New York, NY, USA: ACM.","DOI":"10.1145\/572020.572030"},{"key":"jesma.2013040104-39","doi-asserted-by":"publisher","DOI":"10.1109\/3468.995532"},{"key":"jesma.2013040104-40","unstructured":"McKinsey, Q. (2010). Clouds, big data, and smart assets: Ten tech-enabled business trends to watch. Retrieved from http:\/\/www.mckinseyquarterly.com\/Clouds_big_data_and_smart_assets_Ten_tech-enabled_business_trends_to_watch_2647"},{"key":"jesma.2013040104-41","author":"J.Nielsen","year":"2000","journal-title":"Designing web usability"},{"key":"jesma.2013040104-42","unstructured":"Nielsen, J. (2006). Severity ratings for usability problems. Retrieved from http:\/\/www.useit.com\/papers\/heuristic\/severityrating.html"},{"key":"jesma.2013040104-43","unstructured":"Nielsen, J. (2010). iPhone Apps need low starting hurdles. Retrieved from http:\/\/www.useit.com\/alertbox\/mobile-apps-initial-use.html"},{"key":"jesma.2013040104-44","unstructured":"Nielsen, J. (2011). iPad usability: Year one. Retrieved from http:\/\/www.useit.com\/alertbox\/ipad.html"},{"key":"jesma.2013040104-45","author":"J.Nielsen","year":"1994","journal-title":"Usability inspection methods"},{"key":"jesma.2013040104-46","unstructured":"Nielsenwire.com. (2010a). iPhone vs. Android. Retrieved May 30, 2011, from http:\/\/blog.nielsen.com\/nielsenwire\/online_mobile\/iphone-vs-android\/"},{"key":"jesma.2013040104-47","unstructured":"Nielsenwire.com. (2010b). Smartphones to overtake feature phones in U.S. by 2011. Retrieved from http:\/\/blog.nielsen.com\/nielsenwire\/consumer\/smartphones-to-overtake-feature-phones-in-u-s-by-2011\/"},{"key":"jesma.2013040104-48","doi-asserted-by":"crossref","DOI":"10.1079\/9780851989501.0000","author":"A.Poon","year":"1993","journal-title":"Tourism, technology and competitive strategies. Wallingford, CT"},{"key":"jesma.2013040104-49","doi-asserted-by":"publisher","DOI":"10.1080\/17489720701862184"},{"key":"jesma.2013040104-50","unstructured":"Rasinger, J., Fuchs, M., H\u00f6pken, W., & Gr\u00fcn, C. (2007). Exploring information services for mobile tourist guides: Results from an expert survey. In Proceedings of the Travel & Tourism Research Association Europe 2007 Annual Conference. Nice, France: CERAM Business School."},{"key":"jesma.2013040104-51","unstructured":"Schofield, J. (2010). Guardian.com. Jacob Nielsen critiques the iPad\u2019s usability failings. Retrieved from http:\/\/www.guardian.co.uk\/technology\/2010\/jun\/02\/apple-ipad-usability-failings"},{"key":"jesma.2013040104-52","unstructured":"Scholtz, J. (2004). Usability evaluation. Retrieved from http:\/\/www.itl.nist.gov\/iad\/IADpapers\/2004\/Usability%20Evaluation_rev1.pdf"},{"key":"jesma.2013040104-53","author":"P. J.Sheldon","year":"1997","journal-title":"Tourism information technology"},{"key":"jesma.2013040104-54","doi-asserted-by":"publisher","DOI":"10.1080\/08839510802379626"},{"key":"jesma.2013040104-55","unstructured":"Tjostheim, I., & Holmqvist, K. A. (2010, February 10-12). Mobile applications and tourist information in situ. In Gretzel, U., Law, R. and Fuchs, M. (Eds.), In Proceedings of the International Conference in Information and Communication Technologies in Tourism 2010, Lugano, Switzerland. Springer-Verlag\/Wien."},{"key":"jesma.2013040104-56","unstructured":"Triacca, L., Inversini, A., & Bolchini, D. (2005, September 22-29). Evaluating web usability with MILE+. In Proceedings Seventh International Symposium on web site evolution (WSE 2005), Budapest, Hungary."},{"key":"jesma.2013040104-57","doi-asserted-by":"publisher","DOI":"10.1002\/jtr.633"},{"key":"jesma.2013040104-58","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-8349-8694-8_16"},{"key":"jesma.2013040104-59","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-8349-8694-8_6"},{"key":"jesma.2013040104-60","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-7091-6363-4"},{"key":"jesma.2013040104-61","doi-asserted-by":"publisher","DOI":"10.1207\/s15327590ijhc1803_3"}],"container-title":["International Journal of E-Services and Mobile Applications"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=78501","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,7,2]],"date-time":"2023-07-02T21:56:35Z","timestamp":1688334995000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jesma.2013040104"}},"subtitle":["The Case of iTicino"],"short-title":[],"issued":{"date-parts":[[2013,4,1]]},"references-count":62,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2013,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jesma.2013040104","relation":{},"ISSN":["1941-627X","1941-6288"],"issn-type":[{"value":"1941-627X","type":"print"},{"value":"1941-6288","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,4,1]]}}}