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Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi\u2019an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.<\/p>","DOI":"10.4018\/jgim.2011040101","type":"journal-article","created":{"date-parts":[[2011,10,19]],"date-time":"2011-10-19T14:37:12Z","timestamp":1319035032000},"page":"1-26","source":"Crossref","is-referenced-by-count":22,"title":["Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services"],"prefix":"10.4018","volume":"19","author":[{"given":"Rong","family":"Du","sequence":"first","affiliation":[{"name":"Xidian University, China"}]},{"given":"Shizhong","family":"Ai","sequence":"additional","affiliation":[{"name":"Xidian University, China"}]},{"given":"Pamela","family":"Abbott","sequence":"additional","affiliation":[{"name":"Brunel University, UK"}]},{"given":"Yingqin","family":"Zheng","sequence":"additional","affiliation":[{"name":"De Montfort University, UK"}]}],"member":"2432","reference":[{"key":"jgim.2011040101-0","unstructured":"Abbott, P., Zheng, Y., Du, R., & Willcocks, L. 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