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ICT adoption positively affects workplace reform, leading to workforce reform and improved profits. However, only country differences are recognized in BPM. For the USA, resource planning infrastructure affects workforce reform significantly, and e-commerce infrastructure affects workplace reform significantly, later leading to improved profit. For Taiwan, both resource planning infrastructure and e-commerce infrastructure affect workplace reform significantly, but workforce reform is significantly influenced by resource planning infrastructure. For Chile, the e-commerce infrastructure affects workplace reform significantly, leading to improved profit. This paper contributes to IS research by providing empirical evidence on the impact of ICT adoption on business process management. 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