{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,25]],"date-time":"2026-06-25T09:40:18Z","timestamp":1782380418287,"version":"3.54.5"},"reference-count":65,"publisher":"IGI Global Scientific Publishing","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017,7]]},"abstract":"<jats:p>Prior research provides inconclusive evidence of the link between quality certification and firm performance. This research revisits the issue in the context of Malaysia where employers find it difficult to motivate employees due to corporate culture. Tenets of the motivation theory, stakeholder theory and Business\/IT alignment form the theoretical basis for this investigation. Contrary to expectations, Malaysian quality certified firms showed high operational performance, attributed primarily to the qualities of aligned IT systems and business processes driven by high internal motivation of IT stakeholders. Business stakeholders had high external motivation focused on exploitation of the ISO logo, which had insignificant impact on operational performance but had significant influence on business performance. Theoretical and practical implications are discussed.<\/jats:p>","DOI":"10.4018\/jgim.2017070107","type":"journal-article","created":{"date-parts":[[2017,5,3]],"date-time":"2017-05-03T11:24:09Z","timestamp":1493810649000},"page":"121-139","source":"Crossref","is-referenced-by-count":2,"title":["Regional Corporate Culture, Motivation and Technology Impacts on Performance of Quality Certified Firms"],"prefix":"10.4018","volume":"25","author":[{"given":"Probir Kumar","family":"Banerjee","sequence":"first","affiliation":[{"name":"Indian Institute of Management, Kashipur, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Che Ruhana","family":"Isa","sequence":"additional","affiliation":[{"name":"University of Malaya, Kuala Lumpur, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Suria","family":"Zainuddin","sequence":"additional","affiliation":[{"name":"Faculty of Business and Accountancy, University of Malaya, Kuala Lumpur, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"JGIM.2017070107-0","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1996.tb00842.x"},{"key":"JGIM.2017070107-1","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2011.625180"},{"key":"JGIM.2017070107-2","doi-asserted-by":"publisher","DOI":"10.1080\/1478336032000149072"},{"key":"JGIM.2017070107-3","doi-asserted-by":"publisher","DOI":"10.4018\/ijthi.2015010101"},{"issue":"2","key":"JGIM.2017070107-4","first-page":"285","article-title":"The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and Use an Illustration","volume":"2","author":"D.Barclay","year":"1995","journal-title":"Technology Studies"},{"key":"JGIM.2017070107-5","unstructured":"Batchelor, C. (1992, September 4). Badge of Quality, Financial Times."},{"key":"JGIM.2017070107-6","doi-asserted-by":"publisher","DOI":"10.1108\/01443570710720630"},{"key":"JGIM.2017070107-7","doi-asserted-by":"publisher","DOI":"10.1111\/jors.12179"},{"key":"JGIM.2017070107-8","doi-asserted-by":"publisher","DOI":"10.1108\/09604520910943152"},{"key":"JGIM.2017070107-9","doi-asserted-by":"publisher","DOI":"10.4018\/JGIM.2016040103"},{"key":"JGIM.2017070107-10","unstructured":"Cheng, N. (2013). Malaysian workers lack performance culture, say experts. The Star. Retrieved from http:\/\/www.thestar.com.my\/News\/Nation\/2013\/02\/27\/Malaysian-workers-lack-performance-culture-say-experts\/"},{"key":"JGIM.2017070107-11","first-page":"295","article-title":"The Partial Least Square Approach to Structural Equation Modeling","author":"W. W.Chin","year":"1998","journal-title":"Modern Methods for Business Research, NJ"},{"key":"JGIM.2017070107-12","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2008.01.013"},{"key":"JGIM.2017070107-13","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2010.10.002"},{"issue":"4","key":"JGIM.2017070107-14","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The Delone and McLean Model of Information Systems Success: A Ten-Year Update","volume":"19","author":"W. H.DeLone","year":"2003","journal-title":"Journal of Management Information Systems"},{"key":"JGIM.2017070107-15","doi-asserted-by":"crossref","unstructured":"Di Caprio, D., Santos-Arteaga, F. J., & Tavana, M. (2015): Technology Development through Knowledge Assimilation and Innovation: A European Perspective; Journal of Global Information Management, 23(2).","DOI":"10.4018\/JGIM.2015040103"},{"key":"JGIM.2017070107-16","unstructured":"ExpatFocus. (n. d.). Malaysia- business and workplaces culture. Retrieved from http:\/\/www.expatfocus.com\/expatriate-malaysia-business-culture"},{"key":"JGIM.2017070107-17","doi-asserted-by":"publisher","DOI":"10.2307\/3151312"},{"key":"JGIM.2017070107-18","doi-asserted-by":"publisher","DOI":"10.1002\/job.322"},{"key":"JGIM.2017070107-19","doi-asserted-by":"crossref","unstructured":"Gefen D., Rigdon, E.E., & Straub, D. (2011). An Update and Extension to SEM Guidelines for Administrative and Social Science Research. MIS Quarterly, 35(2).","DOI":"10.2307\/23044042"},{"issue":"7","key":"JGIM.2017070107-20","first-page":"1","article-title":"Structural Equation Modeling and Regression: Guidelines for Research Practice","volume":"4","author":"D.Gefen","year":"2000","journal-title":"Communications of the Association for Information Systems"},{"key":"JGIM.2017070107-21","doi-asserted-by":"publisher","DOI":"10.1207\/s15327906mbr2603_7"},{"issue":"4","key":"JGIM.2017070107-22","first-page":"80","article-title":"How to Make Gain Sharing Payoff","volume":"41","author":"J. E.Hamerstone","year":"1987","journal-title":"Training and Development Journal"},{"key":"JGIM.2017070107-23","doi-asserted-by":"publisher","DOI":"10.1147\/sj.382.0472"},{"key":"JGIM.2017070107-24","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1108\/S1474-7979(2009)0000020014","article-title":"The use of partial least squares path modeling in international marketing","volume":"20","author":"J.Henseler","year":"2009","journal-title":"Advances in International Marketing"},{"key":"JGIM.2017070107-25","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7"},{"key":"JGIM.2017070107-26","doi-asserted-by":"publisher","DOI":"10.1108\/17410380810847918"},{"key":"JGIM.2017070107-27","doi-asserted-by":"publisher","DOI":"10.1108\/02635571011008443"},{"issue":"2","key":"JGIM.2017070107-28","first-page":"16","article-title":"The Role of Cultural Differences in Forming a Business Strategy","volume":"2","author":"S. M.Kania","year":"2010","journal-title":"Journal of Intercultural Management"},{"key":"JGIM.2017070107-29","doi-asserted-by":"publisher","DOI":"10.1016\/j.jmatprotec.2006.12.034"},{"key":"JGIM.2017070107-30","doi-asserted-by":"publisher","DOI":"10.1287\/isre.14.2.127.16019"},{"key":"JGIM.2017070107-31","doi-asserted-by":"publisher","DOI":"10.1108\/01443571011075047"},{"key":"JGIM.2017070107-32","doi-asserted-by":"publisher","DOI":"10.1111\/jors.12203"},{"key":"JGIM.2017070107-33","doi-asserted-by":"publisher","DOI":"10.1037\/0003-066X.57.9.705"},{"key":"JGIM.2017070107-34","doi-asserted-by":"publisher","DOI":"10.1016\/S0925-5273(99)00118-8"},{"key":"JGIM.2017070107-35","doi-asserted-by":"publisher","DOI":"10.4018\/jgim.2013010101"},{"key":"JGIM.2017070107-36","doi-asserted-by":"publisher","DOI":"10.1016\/0030-5073(69)90030-0"},{"key":"JGIM.2017070107-37","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.90.4.710"},{"key":"JGIM.2017070107-38","doi-asserted-by":"publisher","DOI":"10.1300\/J075v24n01_07"},{"key":"JGIM.2017070107-39","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2007.02.046"},{"key":"JGIM.2017070107-40","doi-asserted-by":"publisher","DOI":"10.1108\/01443570110364614"},{"issue":"7","key":"JGIM.2017070107-41","first-page":"59","article-title":"Compensation as a Strategic Tool","volume":"37","author":"K.McNally","year":"1992","journal-title":"HRM Magazine"},{"key":"JGIM.2017070107-42","doi-asserted-by":"publisher","DOI":"10.1016\/j.jom.2005.01.004"},{"key":"JGIM.2017070107-43","author":"G.Nickels","year":"2011","journal-title":"Understanding Business"},{"key":"JGIM.2017070107-44","unstructured":"Nunnally, J. C. (1978). Psychometric Theory (2nded.). New York: McGraw Hill."},{"issue":"2","key":"JGIM.2017070107-45","first-page":"71","article-title":"Proposals for the Implementation and Improvement of ISO 9001","volume":"6","author":"A.Ollila","year":"2012","journal-title":"Global Journal of Business Research"},{"key":"JGIM.2017070107-46","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2009.09.007"},{"key":"JGIM.2017070107-47","doi-asserted-by":"publisher","DOI":"10.1108\/02656719510084772"},{"key":"JGIM.2017070107-48","author":"L. W.Porter","year":"1968","journal-title":"Managerial Attitudes and Performance"},{"issue":"1","key":"JGIM.2017070107-49","first-page":"43","article-title":"Organizational Culture as A Root of Performance Improvement: Research and Recommendations","volume":"4","author":"C. R.Raduan","year":"2008","journal-title":"Contemporary Management Research"},{"issue":"January\/February","key":"JGIM.2017070107-50","first-page":"12","article-title":"The Baldridge Award and ISO 9000 Registration Compared","volume":"19","author":"C. W.Reimann","year":"1996","journal-title":"Journal for Quality and Participation"},{"key":"JGIM.2017070107-51","doi-asserted-by":"publisher","DOI":"10.1287\/isre.12.1.11.9714"},{"key":"JGIM.2017070107-52","doi-asserted-by":"publisher","DOI":"10.2307\/256689"},{"key":"JGIM.2017070107-53","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.2251856"},{"key":"JGIM.2017070107-54","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.2251856"},{"key":"JGIM.2017070107-55","article-title":"How non-financial performance measures are used.","author":"P.Stivers","year":"2002","journal-title":"The CPA Journal"},{"key":"JGIM.2017070107-56","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(02)00252-7"},{"key":"JGIM.2017070107-57","doi-asserted-by":"publisher","DOI":"10.1016\/0263-2373(95)00065-8"},{"key":"JGIM.2017070107-58","author":"V. H.Vroom","year":"1964","journal-title":"Work and Motivation"},{"key":"JGIM.2017070107-59","doi-asserted-by":"publisher","DOI":"10.1016\/j.infoandorg.2014.11.001"},{"key":"JGIM.2017070107-60","first-page":"1","article-title":"Connecting Positive Psychology and Organizational Behavior Management","volume":"24","author":"D. M.Wiegand","year":"2004","journal-title":"Journal of Organizational Behavior Management"},{"key":"JGIM.2017070107-61","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000005731"},{"key":"JGIM.2017070107-62","doi-asserted-by":"publisher","DOI":"10.1108\/02656710110407127"},{"key":"JGIM.2017070107-63","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.2011.52"},{"key":"JGIM.2017070107-64","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(99)00096-X"}],"container-title":["Journal of Global Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=181538","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,5]],"date-time":"2022-05-05T19:47:25Z","timestamp":1651780045000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/JGIM.2017070107"}},"subtitle":["A Malaysian Perspective"],"short-title":[],"issued":{"date-parts":[[2017,7]]},"references-count":65,"journal-issue":{"issue":"3"},"URL":"https:\/\/doi.org\/10.4018\/jgim.2017070107","relation":{},"ISSN":["1062-7375","1533-7995"],"issn-type":[{"value":"1062-7375","type":"print"},{"value":"1533-7995","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,7]]}}}