{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T18:21:18Z","timestamp":1776104478032,"version":"3.50.1"},"reference-count":47,"publisher":"IGI Global","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019,4]]},"abstract":"<jats:p>Innovations in the field of telecommunications and technological development in information processing affect the provision of public services. One of the main priorities of governments is to achieve greater efficiency in the provision of public services and e-government is one of several measures implemented. Our study aims to determine how e-government and efficiency affects the provision of public services in general, and also by functions. We apply a different model to calculate efficiency of the provision of public services and by function. Our empirical analysis, which included correlation and multiple linear regressions, was applied in 2012-2014 for a single cross-section of 35 economies. The results show a significant relationship between e-government and efficiency. Furthermore, we obtain a significant relation between Online Services, Telecommunication Infrastructure and Human Capital with efficiency in the provision of public services.<\/jats:p>","DOI":"10.4018\/jgim.2019040107","type":"journal-article","created":{"date-parts":[[2019,3,27]],"date-time":"2019-03-27T18:45:21Z","timestamp":1553712321000},"page":"122-135","source":"Crossref","is-referenced-by-count":16,"title":["Can E-Government Serve as a Tool for Public Authorities to Manage Public Resources More Efficiently?"],"prefix":"10.4018","volume":"27","author":[{"given":"Mar\u00eda Del Roc\u00edo","family":"Moreno-Enguix","sequence":"first","affiliation":[{"name":"Department of Finance and Accounting, Faculty of Economics and Business, University of Murcia, Murcia, Spain"}]},{"given":"Laura Vanesa","family":"Lorente-Bayona","sequence":"additional","affiliation":[{"name":"Department of Business, Faculty of Social Sciences, University of Nebrija, Madrid, Spain"}]},{"given":"Ester","family":"Gras-Gil","sequence":"additional","affiliation":[{"name":"Department of Finance and Accounting, Faculty of Economics and Business, University of Murcia, Murcia, Spain"}]}],"member":"2432","reference":[{"key":"JGIM.2019040107-0","unstructured":"Acceture. (2004). E-government. Retrieved from http:\/\/acceture.de"},{"key":"JGIM.2019040107-1","unstructured":"Aibar, E., Urgell, F., & Welp, Y. (2006). E-governa\u00c7a I atenci\u00f3 ciudadana. La Generatital de Catalunya en el context internacional. Retrieved from http:\/\/www.uoc.edu"},{"issue":"5","key":"JGIM.2019040107-2","first-page":"29","article-title":"Developing A Service Oriented E-Government Architecture Towards Achieving E-Government Interoperability.","volume":"8","author":"Z.Al-Khanjari","year":"2014","journal-title":"International Journal of Software Engineering and Its Applications"},{"key":"JGIM.2019040107-3","unstructured":"Ala-Mutka, K., Broster, D., Cachia, R., Centeno, C., Feij\u00f3o, C., Hach\u00e9, A. et al. 2009. The impact of social computing on the EU information society and economy."},{"key":"JGIM.2019040107-4","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2007.10.002"},{"issue":"2","key":"JGIM.2019040107-5","first-page":"75","article-title":"International technical standards for e-government. Electronic","volume":"2","author":"J.Borras","year":"2004","journal-title":"Journal of E-Government"},{"key":"JGIM.2019040107-6","doi-asserted-by":"publisher","DOI":"10.1111\/1468-0491.00216"},{"key":"JGIM.2019040107-7","doi-asserted-by":"publisher","DOI":"10.1002\/sres.946"},{"key":"JGIM.2019040107-8","article-title":"Webbing governance: national differences in constructing the public face","author":"C.Demchak","year":"2000","journal-title":"Handbook of Public Information System"},{"key":"JGIM.2019040107-9","doi-asserted-by":"publisher","DOI":"10.1080\/01449290410001723454"},{"key":"JGIM.2019040107-10","first-page":"94","article-title":"The re-emergence of \u201cWeberian\u201d public administration after the fall of new public management: The central and eastern Europe perspective.","volume":"6","author":"W.Dreschler","year":"2005","journal-title":"Haldnuskultuur"},{"key":"JGIM.2019040107-11","unstructured":"Dunleavy, P., & Margetts, H. (2000). The advent of digital government: public bureaucracies and the state in the internet age. Paper for the Annual Conference of the American Political Science Association, Washington."},{"key":"JGIM.2019040107-12","unstructured":"Dunleavy, P., Margetts, H., Bastow, S., & Tinkles, J. 2003. E-government and policy innovation in seven Liberia democracies. Paper prepared for the political studies association\u2019s annual conference 2003, Leicester University, April 15-17."},{"key":"JGIM.2019040107-13","doi-asserted-by":"publisher","DOI":"10.1509\/jimk.13.2.1.64859"},{"key":"JGIM.2019040107-14","unstructured":"Fang, Z., 2002. E-government in digital era; concept, practice and development. International Journal of the Computer, the Internet and Management, 10(2)."},{"key":"JGIM.2019040107-15","author":"J.Fountain","year":"2001","journal-title":"Building the virtual state information technology and institutional change"},{"key":"JGIM.2019040107-16","author":"J.Fountain","year":"2005","journal-title":"Building the virtual state information technology and institutional change"},{"issue":"2","key":"JGIM.2019040107-17","first-page":"241","article-title":"Identifying barriers to the application of standardized performance indicators in local government.","volume":"10","author":"AN.Galera","year":"2008","journal-title":"Public Administration Review"},{"key":"JGIM.2019040107-18","author":"A.Gore","year":"1993","journal-title":"Report of the National Performance Review: Creating a Government that Works Better and Costs Less"},{"key":"JGIM.2019040107-19","doi-asserted-by":"publisher","DOI":"10.1177\/1350508407080309"},{"key":"JGIM.2019040107-20","article-title":"The pursuit of e-government: What determines perceptions of e-government effectiveness.","author":"C.Hinnant","year":"2001","journal-title":"6th National Public Management Research Conference"},{"key":"JGIM.2019040107-21","article-title":"Public services 2.0; The impact of social computing on public services","author":"N.Hiujboom","year":"2009","journal-title":"JCR, scientific and technical reports"},{"key":"JGIM.2019040107-22","doi-asserted-by":"publisher","DOI":"10.4018\/jitsr.2006010101"},{"key":"JGIM.2019040107-23","doi-asserted-by":"crossref","unstructured":"Jakobs, K. 2000. Information technology standards, standards setting and standards research, Retrieved Oct 1, 2014, from http:\/\/www.stanhopecentre.orf\/","DOI":"10.4018\/978-1-878289-70-4"},{"key":"JGIM.2019040107-24","author":"K.Jakobs","year":"2005","journal-title":"Advanced topics in information technology standards and standardization research"},{"key":"JGIM.2019040107-25","author":"F.Khan","year":"2002","journal-title":"Information society in the global age"},{"key":"JGIM.2019040107-26","doi-asserted-by":"publisher","DOI":"10.1177\/0095399702034004004"},{"key":"JGIM.2019040107-27","unstructured":"Mathieson, S. (2007). UK government loses data on 25 million Britons. Computer Weekly. Retrieved Nov 20, 2014, from http:\/\/www.computerweekly.com\/"},{"key":"JGIM.2019040107-28","doi-asserted-by":"publisher","DOI":"10.1093\/jopart\/mui027"},{"key":"JGIM.2019040107-29","doi-asserted-by":"publisher","DOI":"10.1093\/rfs\/hhn053"},{"key":"JGIM.2019040107-30","article-title":"Electronic Government. Variations on a Concept","author":"J. E. J.Prins","year":"2001","journal-title":"Designing E-Government. On the Crossroads of Technological Innovation and Institutional Change"},{"key":"JGIM.2019040107-31","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2011.289"},{"key":"JGIM.2019040107-32","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-6210.2007.00768.x"},{"key":"JGIM.2019040107-33","doi-asserted-by":"publisher","DOI":"10.2307\/25148745"},{"key":"JGIM.2019040107-34","doi-asserted-by":"publisher","DOI":"10.1080\/00036840600675620"},{"key":"JGIM.2019040107-35","doi-asserted-by":"publisher","DOI":"10.1016\/j.infoecopol.2007.03.002"},{"key":"JGIM.2019040107-36","doi-asserted-by":"publisher","DOI":"10.1080\/014492999119039"},{"key":"JGIM.2019040107-37","unstructured":"United Nations. (2014). E-Government Survey 2012-2014: E-Government for the People. Economic and Social Affairs. Retrieved from https:\/\/publicadministration.un.org\/egovkb"},{"key":"JGIM.2019040107-38","unstructured":"Urgell, F., Aibar, E., Welp. Y. 2005. Serveis p\u00fablics en linia I organizaci\u00f3n de l\u2019adminitraci\u00f3 [Public services on line and the organization of the administration]. Coneixement i societat, 7."},{"key":"JGIM.2019040107-39","doi-asserted-by":"publisher","DOI":"10.1007\/11823100_24"},{"key":"JGIM.2019040107-40","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2007.09.006"},{"key":"JGIM.2019040107-41","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2009.03.005"},{"key":"JGIM.2019040107-42","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2006.04.001"},{"key":"JGIM.2019040107-43","doi-asserted-by":"publisher","DOI":"10.1007\/s11115-007-0038-z"},{"key":"JGIM.2019040107-44","unstructured":"World Economic Forum. (2014). Global Competitiveness Report 2013-2014. http:\/\/www3.weforum.org\/docs\/WEF_GlobalCompetitivenessReport_2013-14.pdf"},{"key":"JGIM.2019040107-45","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-008-9099-y"},{"key":"JGIM.2019040107-46","doi-asserted-by":"publisher","DOI":"10.1080\/10572317.2010.10762865"}],"container-title":["Journal of Global Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=226218","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T05:47:53Z","timestamp":1651816073000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/JGIM.2019040107"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2019,4]]},"references-count":47,"journal-issue":{"issue":"2"},"URL":"https:\/\/doi.org\/10.4018\/jgim.2019040107","relation":{},"ISSN":["1062-7375","1533-7995"],"issn-type":[{"value":"1062-7375","type":"print"},{"value":"1533-7995","type":"electronic"}],"subject":[],"published":{"date-parts":[[2019,4]]}}}