{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T15:06:34Z","timestamp":1781103994056,"version":"3.54.1"},"reference-count":35,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,4,1]]},"abstract":"<p>Software process improvement is a way that allows organizations to get a competitive advantage toward its competitors, therefore, in order to implement a successfully software process improvements process assessment is a key element, because it is the firsts step to know the performance of the organizational software process. Unfortunately, the current approaches to evaluate processes performance in software organizations most of the time increase the people resistance to perform software process improvement initiatives because they are based on applying questionnaires that people perceive as an assessment of their job. Besides, questionnaires used in those approaches are adaptations from models and standards mainly ISO 15504 and CMMI. Consequently the processes gaps are not focus on organization needs, however, organizations use these gaps as targets in the implementation of software process improvements. As a result, the obtained processes do not reflect the needs of the organizational business goals nor the way the organization works. This paper presents an approach to carry out internal fast assessment to software process using an alternative way to do it. So, resistance to change is minimized. The method is focused on using internal best practices and the organization business goals as a main source to assess process performance. This way allows organizations to identify improvements opportunities based on business goals needs and to address the improvement effort to those processes that need to be improved in order to achieve these needs.<\/p>","DOI":"10.4018\/jhcitp.2013040101","type":"journal-article","created":{"date-parts":[[2013,8,2]],"date-time":"2013-08-02T13:31:23Z","timestamp":1375450283000},"page":"1-15","source":"Crossref","is-referenced-by-count":3,"title":["Method to Evaluate Process Performance Focused on Minimizing Resistance to Change"],"prefix":"10.4018","volume":"4","author":[{"given":"Mirna","family":"Mu\u00f1oz","sequence":"first","affiliation":[{"name":"Centro de Investigaci\u00f3n en Matem\u00e1ticas-Unidad Zacatecas, Zacatecas, M\u00e9xico"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jezreel","family":"Mejia","sequence":"additional","affiliation":[{"name":"Centro de Investigaci\u00f3n en Matem\u00e1ticas-Unidad Zacatecas, Zacatecas, M\u00e9xico"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jose A.","family":"Calvo-Manzano","sequence":"additional","affiliation":[{"name":"Universidad Polit\u00e9cnica de Madrid, Madrid, Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Gonzalo","family":"Cuevas","sequence":"additional","affiliation":[{"name":"Universidad Polit\u00e9cnica de Madrid, Madrid, Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Tom\u00e1s","family":"San Feliu","sequence":"additional","affiliation":[{"name":"Universidad Polit\u00e9cnica de Madrid, Madrid, Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jhcitp.2013040101-0","year":"2000","journal-title":"Sistemas de gesti\u00f3n de calidad (ISO 9001:2000), UNE-EN ISO 9001"},{"key":"jhcitp.2013040101-1","unstructured":"Brotbeck, G., Miller, T., & Statz, J. (1999). A survey of current best practices and utilization of standards in the public and private sectors. TeraQuest Metrics, Inc, 9, 15-14. Retrieved November 2, 2012, from https:\/\/sw.thecsiac.com\/topics\/BestPractices\/SurveyofBP.pdf"},{"issue":"6","key":"jhcitp.2013040101-2","first-page":"28","article-title":"Knowledge management and process improvement: A union of two disciplines. CrossTalk","volume":"18","author":"G. D.Burke","year":"2005","journal-title":"The Journal of Defense Software Engineering"},{"key":"jhcitp.2013040101-3","doi-asserted-by":"publisher","DOI":"10.1002\/smr.505"},{"key":"jhcitp.2013040101-4","unstructured":"Calvo-Manzano, J. A., Cuevas, G., Mejia, J., Mu\u00f1oz, M., San Feliu, T., S\u00e1nchez, A., & Rocha, A. (2010). Approach to identify internal best practices in a software organization. In A. Riel, R. O\u2019Connor, S. Tichkiewitch & R. Messnarz (Eds.), System, Software and Services Process Improvement, 99, 107-118. Berlin Heidelberg, Germany: Springer-Verlag."},{"key":"jhcitp.2013040101-5","unstructured":"Chrissis, M. B., Konrad, M., & Shrum, S. (2007). CMMI second edition guidelines for process integration and product improvement. Addison Wesley. CMMI working group. (2009). The Economics of CMMI\u00ae. NDIA System Engineering Division, Software Engineering Institute, 1, 9-21. Retrieved from http:\/\/www.sei.cmu.edu\/library\/assets\/Economics%20of%20CMMI.pdf"},{"key":"jhcitp.2013040101-6","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2011.04.001"},{"key":"jhcitp.2013040101-7","doi-asserted-by":"crossref","unstructured":"Garc\u00eda, I., Pacheco, C., & Cruz, D. (2010). Adopting an RIA-based tool for supporting assessment, implementation and learning in software process improvement under the NMX-I-059\/02-NYCE-2005 standard in small software enterprises. In Proceedings of the 2010 Eighth ACIS International Conference on Software Engineering Research, Management and Applications (pp.29-35), Montreal, Canada.","DOI":"10.1109\/SERA.2010.14"},{"key":"jhcitp.2013040101-8","unstructured":"Goethert, W., & Hayes, W. (2001). Experiences in implementing measurement programs (CMU\/SEI-2001-TN-026). Retrieved January 30, 2010, from the Software Engineering Institute, Carnegie Mellon University. Retrieved from http:\/\/www.sei.cmu.edu\/library\/abstracts\/reports\/01tn026.cfm"},{"key":"jhcitp.2013040101-9","first-page":"1","article-title":"An overview of knowledge management","author":"J. N.Gupta","year":"2008","journal-title":"Knowledge management: Concepts, methodologies, tools, and applications"},{"key":"jhcitp.2013040101-10","first-page":"245","author":"Y.Hee-Gyun","year":"2008","journal-title":"A design of tool for software processes assessment and improvement. Advanced Software Engineering & Its Applications"},{"key":"jhcitp.2013040101-11","author":"W.Humphrey","year":"2006","journal-title":"Introduction to the team software process"},{"key":"jhcitp.2013040101-12","doi-asserted-by":"publisher","DOI":"10.1109\/IEEESTD.2004.94565"},{"key":"jhcitp.2013040101-13","unstructured":"International Organization for Standardization. (2004). ISO\/IEC 15504: 2004 information technology \u2013 Process assessment, Part 1 to Part 5."},{"key":"jhcitp.2013040101-14","doi-asserted-by":"publisher","DOI":"10.4018\/jhcitp.2011040103"},{"key":"jhcitp.2013040101-15","doi-asserted-by":"crossref","unstructured":"Kautz, K., Levine, L., Hefley, B., Johansen, J., Kristensen, C., & Nielsen, P. (2004). Networked technologies \u2014 The role of networks in the diffusion and adoption of software process improvement (SPI) Approaches. In J. A. Damsgaard (Ed.), Networked Information Technologies, 138, 203-211. Boston, MA: Springer Boston.","DOI":"10.1007\/1-4020-7862-5_13"},{"key":"jhcitp.2013040101-16","doi-asserted-by":"crossref","unstructured":"Makinen, T., & Varkoi, T. (2008). Assessment driven process modeling for software process improvement. International Conference on Management of Engineering & Technology (PICMET 2008). Portland, WA (pp. 1570-1575). Cape Town, South Africa.","DOI":"10.1109\/PICMET.2008.4599774"},{"key":"jhcitp.2013040101-17","unstructured":"McFeeley, R. (1996). IDEAL: A users guide for software process improvement (CMU\/SEI-96-HB-001). Retrieved November 01, 2012, from the Software Engineering Institute, Carnegie Mellon University. Retrieved from http:\/\/www.sei.cmu.edu\/library\/abstracts\/reports\/96hb001.cfm"},{"key":"jhcitp.2013040101-18","unstructured":"Members Of The Assessment Method Integrated Team. (2001). Standard CMMI appraisal method for process improvement (SCAMPI), Version 1.1: Method definition document (CMU\/SEI-2001-HB-001). Retrieved November 01, 2012, from the Software Engineering Institute, Carnegie Mellon University. Retrieved from http:\/\/www.sei.cmu.edu\/library\/abstracts\/reports\/01hb001.cfm"},{"key":"jhcitp.2013040101-19","doi-asserted-by":"publisher","DOI":"10.2298\/CSIS0901111M"},{"key":"jhcitp.2013040101-20","unstructured":"Molina, J. L., & Marsal, M. (2002). Herramientas de gesti\u00f3n del conocimiento; Gesti\u00f3n del cambio. In La gesti\u00f3n del conocimiento en las organizaciones (pp. 60-68; 87-94). Colecci\u00f3n de Negocios, Empresa y Econom\u00eda. Libros en red."},{"key":"jhcitp.2013040101-21","doi-asserted-by":"publisher","DOI":"10.4018\/jhcitp.2011100105"},{"key":"jhcitp.2013040101-22","doi-asserted-by":"publisher","DOI":"10.4018\/jhcitp.2012070102"},{"key":"jhcitp.2013040101-23","unstructured":"Object Management Group. (2010). Business motivation model, v1.1, OMG document number: formal\/2010-05-01. Retrieved November 2012, from http\/\/www.omg.org\/spec\/BMM\/1.1\/"},{"key":"jhcitp.2013040101-24","doi-asserted-by":"crossref","unstructured":"Pan, Z., Park, H., Baik, J., & Choi, H. (2007). A six sigma framework for software process improvement and its implementation. In Proceedings of the 14th Asia-Pacific Software Engineering Conference (pp 443-453). Aichi.","DOI":"10.1109\/ASPEC.2007.43"},{"key":"jhcitp.2013040101-25","doi-asserted-by":"publisher","DOI":"10.1109\/TLA.2007.4378509"},{"key":"jhcitp.2013040101-26","doi-asserted-by":"publisher","DOI":"10.1016\/j.infsof.2010.04.004"},{"key":"jhcitp.2013040101-27","unstructured":"Raja, Z., Raja, M. A., & Suhaimi, I. (2010). An iSPA Model evaluation based on critical success factors and selected criteria to support Malaysia\u2019s SME environment. In Proceedings of the 2nd International Conference on Software Engineering and Data Mining (SEDM), Chengdu, China (pp 225-230)."},{"key":"jhcitp.2013040101-28","doi-asserted-by":"publisher","DOI":"10.1080\/10580530.2010.493847"},{"key":"jhcitp.2013040101-29","doi-asserted-by":"publisher","DOI":"10.1109\/IEEESTD.2008.4475826"},{"key":"jhcitp.2013040101-30","first-page":"1","article-title":"Knowledge management","author":"E.Turban","year":"2005","journal-title":"Decision support systems and intelligent systems"},{"key":"jhcitp.2013040101-31","doi-asserted-by":"crossref","unstructured":"Villaroel, R., G\u00f3mez, Y., Gajardo, R., & Rodr\u00edguez, O. (2009). Implementation of an improvement cycle using the competisoft methodological framework and the Tutelkan platform. In Proceedings of the International Conference of the Chilean Computer Science Society, Santiago, Chile (pp. 97-104).","DOI":"10.1109\/SCCC.2009.20"},{"key":"jhcitp.2013040101-32","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2007.912920"},{"key":"jhcitp.2013040101-33","doi-asserted-by":"crossref","unstructured":"Withers, D. H. (2000). Software engineering best practices applied to the modeling process. Simulation Conference Proceedings, 1, 432-439.","DOI":"10.1109\/WSC.2000.899749"},{"key":"jhcitp.2013040101-34","doi-asserted-by":"crossref","unstructured":"Yoonjung, C. EunSeok, L., & Sujung, H. (2005). The management of software processes with software process improvement tool based on ISO 15504. In Proceedings of the 7th International Conference on Advanced Communication Technology. (ICACT 2005) (pp. 933-936). Phoenix Park.","DOI":"10.1109\/ICACT.2005.246109"}],"container-title":["International Journal of Human Capital and Information Technology Professionals"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=78898","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T00:21:58Z","timestamp":1654129318000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jhcitp.2013040101"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2013,4,1]]},"references-count":35,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2013,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jhcitp.2013040101","relation":{},"ISSN":["1947-3478","1947-3486"],"issn-type":[{"value":"1947-3478","type":"print"},{"value":"1947-3486","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,4,1]]}}}