{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T15:23:21Z","timestamp":1781105001828,"version":"3.54.1"},"reference-count":41,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,4,1]]},"abstract":"<p>Increased competition and market dynamics in healthcare have led to a stronger need for a strategy to amend customer relationships and for a clear understanding of how healthcare providers can improve their collaboration with key suppliers. Under the label of \u2018supplier relationship management\u2019, more research is conducted to study this phenomenon either on a social system or technical system perspective. In this paper, the author presents a maturity model that links metrics for both \u2018worlds\u2019 to prescribe the evolution of key practices, IT-services, and people skills. The proposed model can be used to examine the maturity of supplier relationship management of a particular hospital, identifying performance gaps and systematizing improvement initiatives. When used across a health system, it can be applied to benchmark the performance of the participating members, facilitating new ways for collaborative learning.<\/p>","DOI":"10.4018\/jhisi.2011040101","type":"journal-article","created":{"date-parts":[[2011,10,19]],"date-time":"2011-10-19T12:25:46Z","timestamp":1319027146000},"page":"1-13","source":"Crossref","is-referenced-by-count":12,"title":["Transformation of the Hospital Supply Chain"],"prefix":"10.4018","volume":"6","author":[{"given":"Tobias","family":"Mettler","sequence":"first","affiliation":[{"name":"University of St. Gallen, Switzerland"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jhisi.2011040101-0","unstructured":"C4ISR Interoperability Working Group. (1998). Levels of Information Systems Interoperability (LISI). Washington, DC: Department of Defense."},{"key":"jhisi.2011040101-1","author":"D. 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