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Still, the authors are observing the lack of innovation in this particular domain. In this paper, the authors develop the concept of patient knowledge management (PKM) based on customer knowledge management and PCC approaches. PKM creates many values such as decreasing opportunity costs and treatment costs, aiding patient decision making to be efficient and effective, as well as creating new knowledge and developing new treatment methods.<\/p>","DOI":"10.4018\/jhisi.2013040106","type":"journal-article","created":{"date-parts":[[2013,8,2]],"date-time":"2013-08-02T13:31:42Z","timestamp":1375450302000},"page":"70-79","source":"Crossref","is-referenced-by-count":1,"title":["The Business Values of Patient Knowledge Management (PKM) in the Healthcare Industry"],"prefix":"10.4018","volume":"8","author":[{"given":"Mohammad Soltani","family":"Delgosha","sequence":"first","affiliation":[{"name":"Social Science and Economy Faculty, Alzahra University, Tehran, Iran"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ali Amoei","family":"Ojaki","sequence":"additional","affiliation":[{"name":"Faculty of Management, University of Tehran, Tehran, Iran"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Hamidreza","family":"Farhadi","sequence":"additional","affiliation":[{"name":"Faculty of Management, University of Tehran, Tehran, Iran"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jhisi.2013040106-0","doi-asserted-by":"publisher","DOI":"10.1377\/hlthaff.28.4.w555"},{"issue":"3","key":"jhisi.2013040106-1","first-page":"80","article-title":"Building the business case for patient-centered care.","volume":"62","author":"P. 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