{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,4,24]],"date-time":"2024-04-24T17:12:41Z","timestamp":1713978761689},"reference-count":65,"publisher":"IGI Global","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,4,1]]},"abstract":"<p>Performance measurement systems (PMS) are necessary to ensure adequate information supply to management, but an information gap exists between process analysis and execution. PMS predominantly rely on countable, objective measures, but are also designed to deliver additional viewpoints to foster necessary explanations to measurements. Still, there is no definition of how well these approaches work in delivering sufficient explanatory information. The introduced concept of visibility of performance explains how the explication of process performance information leads to additional interpretation possibilities in performance measurement to deliver embedded and rich knowledge. It is tested on a business case, in which additional subjective information could be explicated through the application of a suitable Performance Assessment Model. The result of the explication of this knowledge is an enhanced comprehension of performance that bridges the information gap between operative and strategic level.<\/p>","DOI":"10.4018\/jiit.2012040104","type":"journal-article","created":{"date-parts":[[2012,5,16]],"date-time":"2012-05-16T13:58:12Z","timestamp":1337176692000},"page":"59-74","source":"Crossref","is-referenced-by-count":4,"title":["On Improving the Visibility of Hard-Measurable Process Performance"],"prefix":"10.4018","volume":"8","author":[{"given":"Tim","family":"Pidun","sequence":"first","affiliation":[{"name":"Freiberg University of Mining and Technology, Germany"}]},{"given":"Carsten","family":"Felden","sequence":"additional","affiliation":[{"name":"Freiberg University of Mining and Technology, Germany"}]}],"member":"2432","reference":[{"key":"jiit.2012040104-0","unstructured":"Accenture. (2007). Managers say the majority of information obtained for their work is useless, Accenture survey finds. Retrieved from http:\/\/newsroom.accenture.com\/article_display.cfm?article_id=4484"},{"key":"jiit.2012040104-1","doi-asserted-by":"publisher","DOI":"10.1016\/0361-3682(95)00052-6"},{"key":"jiit.2012040104-2","doi-asserted-by":"publisher","DOI":"10.1016\/0166-4972(94)90067-1"},{"key":"jiit.2012040104-3","doi-asserted-by":"publisher","DOI":"10.1108\/17410380810877311"},{"issue":"2","key":"jiit.2012040104-4","first-page":"6","article-title":"Measures that matter.","volume":"1","author":"P.Bierbusse","year":"1997","journal-title":"Journal of Strategic Performance Measurement"},{"key":"jiit.2012040104-5","doi-asserted-by":"publisher","DOI":"10.1108\/01443570210450310"},{"key":"jiit.2012040104-6","doi-asserted-by":"publisher","DOI":"10.1108\/02635570610640988"},{"key":"jiit.2012040104-7","unstructured":"Bourne, M., & Neely, A. (2000). Why performance measurement interventions succeed and fail In Proceedings of the 2nd International Conference on Performance Measurement (pp. 165-173)."},{"key":"jiit.2012040104-8","doi-asserted-by":"publisher","DOI":"10.1504\/IJBPM.2003.002097"},{"key":"jiit.2012040104-9","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2011.06.003"},{"key":"jiit.2012040104-10","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-9302.2007.00579.x"},{"key":"jiit.2012040104-11","doi-asserted-by":"publisher","DOI":"10.1108\/14635771011060602"},{"key":"jiit.2012040104-12","doi-asserted-by":"publisher","DOI":"10.1207\/s15430421tip3903_2"},{"key":"jiit.2012040104-13","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780195111682.001.0001","author":"T.Davenport","year":"1997","journal-title":"Information ecology"},{"key":"jiit.2012040104-14","first-page":"101","article-title":"The coming commoditization of processes.","author":"T.Davenport","year":"2005","journal-title":"Harvard Business Review"},{"key":"jiit.2012040104-15","author":"R.Davis","year":"2007","journal-title":"ARIS design platform: Getting started with BPM"},{"key":"jiit.2012040104-16","unstructured":"Deloitte Global Services. (2004). In the dark: What boards and executives don\u2019t know about the health of their business. Retrieved from http:\/\/www.deloitte.com\/assets\/Dcom-NewZealand\/Local%20Assets\/Documents\/In%20the%20dark%284%29.pdf"},{"key":"jiit.2012040104-17","unstructured":"Deloitte Global Services. (2007). In the dark II. Retrieved from http:\/\/www.deloitte.com\/Inthedark"},{"key":"jiit.2012040104-18","author":"W.Deming","year":"1982","journal-title":"Out of crisis"},{"key":"jiit.2012040104-19","first-page":"131","article-title":"The performance measurement manifesto.","author":"R.Eccles","year":"1991","journal-title":"Harvard Business Review"},{"key":"jiit.2012040104-20","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4419-6485-4_11"},{"key":"jiit.2012040104-21","doi-asserted-by":"publisher","DOI":"10.1016\/j.cpa.2009.08.007"},{"key":"jiit.2012040104-22","doi-asserted-by":"publisher","DOI":"10.1108\/14637151011017976"},{"key":"jiit.2012040104-23","doi-asserted-by":"publisher","DOI":"10.1016\/0360-8352(93)90034-U"},{"key":"jiit.2012040104-24","first-page":"88","article-title":"Coming up short on nonfinancial performance measurement.","author":"D.Ittner","year":"2003","journal-title":"Harvard Business Review"},{"key":"jiit.2012040104-25","first-page":"75","article-title":"Using the balanced scorecard as strategic management system.","author":"R.Kaplan","year":"1996","journal-title":"Harvard Business Review"},{"issue":"3-4","key":"jiit.2012040104-26","first-page":"149","article-title":"Building a process performance measurement system: some early experiences.","volume":"58","author":"P.Kueng","year":"1999","journal-title":"Journal of Scientific and Industrial Research"},{"key":"jiit.2012040104-27","author":"P.Kueng","year":"2003","journal-title":"Ganzheitliches Performance-Measurement mittels Informationstechnologie"},{"key":"jiit.2012040104-28","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511753695.006"},{"key":"jiit.2012040104-29","author":"T.Lucey","year":"1997","journal-title":"Management information systems"},{"key":"jiit.2012040104-30","author":"R.Lynch","year":"1991","journal-title":"Measure up: The essential guide to measuring business performance"},{"key":"jiit.2012040104-31","unstructured":"Marchand, D., Davenport, T., & Dickson, T. (2000). Mastering information management. London, UK: Financial Times Prentice Hall."},{"key":"jiit.2012040104-32","doi-asserted-by":"publisher","DOI":"10.1108\/01443570810881802"},{"key":"jiit.2012040104-33","author":"B.McNurlin","year":"2002","journal-title":"Information systems management in practice"},{"issue":"4","key":"jiit.2012040104-34","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1080\/09540969509387888","article-title":"Unlocking the potential of performance measurement: A practical implementation guide.","volume":"15","author":"A.Meekings","year":"1995","journal-title":"Public Money and Management"},{"key":"jiit.2012040104-35","unstructured":"Neely, A., Adams, C., & Kennerly, M. (2002). The performance prism: The scorecard for measuring and managing business success. London, UK: Financial Times Prentice Hall."},{"key":"jiit.2012040104-36","doi-asserted-by":"publisher","DOI":"10.1108\/01443579710177888"},{"key":"jiit.2012040104-37","doi-asserted-by":"publisher","DOI":"10.1007\/978-94-009-2189-4_8"},{"key":"jiit.2012040104-38","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.5.1.14"},{"key":"jiit.2012040104-39","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780195092691.001.0001","author":"I.Nonaka","year":"1995","journal-title":"The knowledge-creating company"},{"key":"jiit.2012040104-40","author":"K.North","year":"2010","journal-title":"Wissensorientierte Unternehmensf\u00fchrung: Wertsch\u00f6pfung durch Wissen"},{"key":"jiit.2012040104-41","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2010.11.010"},{"key":"jiit.2012040104-42","unstructured":"OMG. (2011). Business process model and notation (BPMN). Retrieved from http:\/\/www.omg.org\/spec\/BPMN\/2.0\/PDF"},{"key":"jiit.2012040104-43","unstructured":"Orlikowski, W. (2000). Managing use not technology: A view from the trenches. I D. Marchand, T. Davenport, & T. Dickson (Eds.), Mastering information management (pp. 253-257). London, UK: Financial Times Prentice Hall."},{"key":"jiit.2012040104-44","unstructured":"Palmer, N. (2007). A survey of business process initiatives in e-business. BPT Report Business Process Trends and Transformation, 2007."},{"key":"jiit.2012040104-45","doi-asserted-by":"crossref","unstructured":"Pidun, T., Buder, J., & Felden, C. (2011). Optimizing process performance visibility through additional descriptive features in performance measurement. In Proceedings of the 4th International Workshop on Evolutionary Business Processes.","DOI":"10.1109\/EDOCW.2011.17"},{"key":"jiit.2012040104-46","unstructured":"Pidun, T., & Felden, C. (2011). A performance assessment system incorporating indirect indicators and semantics. In Proceedings of the Seventeenth Americas Conference on Information Systems. Retrieved from http:\/\/ aisel.aisnet.org\/amcis2011_submissions\/194\/"},{"key":"jiit.2012040104-47","unstructured":"Pidun, T., & Felden, C. (2011). Limitations of performance measurement systems based on key performance indicators. In Proceedings of the 17th Americas Conference on Information Systems. Retrieved from http:\/\/aisel.aisnet.org\/amcis2011_submissions\/14\/"},{"key":"jiit.2012040104-48","unstructured":"Pingel, U., & Schmitt, S. (2007). Ergebnisse der BPM Umfrage 2007. Retrieved from http:\/\/bpmumfrage.wordpress.com"},{"key":"jiit.2012040104-49","doi-asserted-by":"publisher","DOI":"10.4018\/jiit.2009040103"},{"key":"jiit.2012040104-50","doi-asserted-by":"publisher","DOI":"10.1016\/j.is.2009.12.001"},{"key":"jiit.2012040104-51","author":"M.Power","year":"1997","journal-title":"The audit society. Rituals of verification"},{"key":"jiit.2012040104-52","unstructured":"Prahalad, C., & Krishnan, M. (2002). The dynamic synchronisation of strategy and information technology. MIT Sloan Management Review, 24-33."},{"key":"jiit.2012040104-53","doi-asserted-by":"publisher","DOI":"10.1177\/0149206308330560"},{"key":"jiit.2012040104-54","doi-asserted-by":"publisher","DOI":"10.4018\/jiit.2009040104"},{"key":"jiit.2012040104-55","unstructured":"Schmelzer, H., & Sesselmann, W. (2008). Gesch\u00e4ftsprozessmanagement in der Praxis (6th ed.). M\u00fcnchen, Germamy: Hanser."},{"key":"jiit.2012040104-56","doi-asserted-by":"publisher","DOI":"10.1177\/135050849852005"},{"key":"jiit.2012040104-57","doi-asserted-by":"crossref","unstructured":"Strecker, S., Frank, U., Heise, D., & Kattenstroth, H. (2011). MetricM: a modeling method in support of the reflective design and use of performance measurement systems. Information Systems and E-Business Management, 1-36.","DOI":"10.1007\/s10257-011-0172-6"},{"key":"jiit.2012040104-58","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.12.3.331.10105"},{"key":"jiit.2012040104-59","doi-asserted-by":"publisher","DOI":"10.2308\/bria.2006.18.1.185"},{"key":"jiit.2012040104-60","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.2010.10"},{"key":"jiit.2012040104-61","doi-asserted-by":"publisher","DOI":"10.1108\/01443579610110486"},{"issue":"3","key":"jiit.2012040104-62","first-page":"5","article-title":"Link firm strategy to operating decisions through performance measurement.","volume":"32","author":"J.Wisner","year":"1991","journal-title":"Production and Inventory Management Journal"},{"key":"jiit.2012040104-63","author":"R.Yin","year":"2003","journal-title":"Case study research - Design and methods"},{"key":"jiit.2012040104-64","unstructured":"Zigon, J. (2011). Measuring the \u201chard stuff.\u201d Retrieved from http:\/\/www.zigonperf.com\/hardstuff.html"}],"container-title":["International Journal of Intelligent Information Technologies"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=66872","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,4,24]],"date-time":"2024-04-24T16:31:15Z","timestamp":1713976275000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jiit.2012040104"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2012,4,1]]},"references-count":65,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2012,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jiit.2012040104","relation":{},"ISSN":["1548-3657","1548-3665"],"issn-type":[{"value":"1548-3657","type":"print"},{"value":"1548-3665","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,4,1]]}}}