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The banking sector has started to utilize technology-enabled services through the Internet and mobile devices, with the goal of improving customer relationships by empowering customers. One common trend is increasing the use of self-service technologies, which are facilitated by ICTs. This study discusses how Libyan banks should focus their technology strategies to relate to customers, reduce costs and improve services, achieved through the use of a survey completed by customers who have become accustomed to technology-enabled banking services in the developed world. The current availability of technology-enabled banking services in Libya is limited. This paper presents a comparative review of the use of technology-enabled banking services by Libyans when they are in Libya and whilst they are in Australia (a foreign developed country where Libyans are furthering their education).<\/p>","DOI":"10.4018\/jiit.2013040102","type":"journal-article","created":{"date-parts":[[2013,6,20]],"date-time":"2013-06-20T16:14:11Z","timestamp":1371744851000},"page":"7-20","source":"Crossref","is-referenced-by-count":3,"title":["Self-Service Technology Banking Preferences"],"prefix":"10.4018","volume":"9","author":[{"given":"Fouad Omran","family":"Elgahwash","sequence":"first","affiliation":[{"name":"Centre for Social Technical Information Systems, University of Wollongong, Wollongong, NSW, Australia"}]},{"given":"Mark Bruce","family":"Freeman","sequence":"additional","affiliation":[{"name":"Centre for Social Technical Information Systems, University of Wollongong, Wollongong, NSW, Australia"}]}],"member":"2432","reference":[{"issue":"6","key":"jiit.2013040102-0","first-page":"1040","article-title":"Determinants of customer loyalty in the banking sector: The case of Pakistan.","volume":"4","author":"B.Afsar","year":"2010","journal-title":"African Journal of Business Management"},{"issue":"2","key":"jiit.2013040102-1","first-page":"71","article-title":"Issues of technology: A study of Pakistani context in the banking sector.","volume":"2","author":"W.Ahmed","year":"2009","journal-title":"The International Journal of Organization Innovation"},{"issue":"3","key":"jiit.2013040102-2","first-page":"13","article-title":"The internet advantage: A process for integrating electronic commerce into economic development strategy.","volume":"17","author":"M.Akel","year":"2001","journal-title":"Economic Development Review (Schiller Park, Ill.)"},{"key":"jiit.2013040102-3","doi-asserted-by":"publisher","DOI":"10.4018\/jeco.2008070102"},{"key":"jiit.2013040102-4","unstructured":"Al-Sukkar, A. 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