{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,1,27]],"date-time":"2023-01-27T10:12:27Z","timestamp":1674814347598},"reference-count":53,"publisher":"IGI Global","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,4,1]]},"abstract":"<p>Many vendors have acclaimed Service Oriented Architecture (SOA) as a better way to design and build enterprise-wide information systems (EWIS). While these claims may be true in the private sector, there is scant evidence in the literature for the same success in the public sector. The adoption of Enterprise-wide SOA (ESOA) as the dominant development paradigm within an organization often requires significant organizational changes, which are difficult to achieve in the public sector, with its strict hierarchies and departmental independence. Although many government departments are beginning to adopt this new paradigm, the literature does not provide a suitable ESOA implementation readiness framework for use in the public sector. This research proposes a framework based on Critical Success Factors (CSFs) and a CSF scorecard to evaluate an organisation\u2019s ESOA implementation readiness. The framework and scorecard were tested in a test case in the Malaysian government, and the results validate the accuracy and usefulness of both the CSF Framework and the CSF Scorecard.<\/p>","DOI":"10.4018\/jiit.2013040103","type":"journal-article","created":{"date-parts":[[2013,6,20]],"date-time":"2013-06-20T16:14:11Z","timestamp":1371744851000},"page":"21-37","source":"Crossref","is-referenced-by-count":7,"title":["A Framework for Assessing Enterprise-Wide SOA Implementation Readiness"],"prefix":"10.4018","volume":"9","author":[{"given":"Mahshitah","family":"Abdul-Manan","sequence":"first","affiliation":[{"name":"School of Information Systems and Technology, University of Wollongong,Wollongong, NSW, Australia"}]},{"given":"Peter","family":"Hyland","sequence":"additional","affiliation":[{"name":"School of Information Systems and Technology, University of Wollongong,Wollongong, NSW, Australia"}]}],"member":"2432","reference":[{"key":"jiit.2013040103-0","unstructured":"Abdul-Manan, M., & Hyland, P. (2011, November 30-December 2). Enterprise SOA implementation readiness: A case study in Malaysia. In Proceedings of the Australiasian Conference on Information Systems (ACIS 2011), Sydney, Australia."},{"key":"jiit.2013040103-1","unstructured":"Afshar. (2007). SOA governance framework and best practice: An oracle white paper. Retrieved from http:\/\/www.oracle.com\/technologies\/soa\/docs\/oracle-soa-governance-best-practices.pdf"},{"key":"jiit.2013040103-2","doi-asserted-by":"crossref","unstructured":"Ali, N., Petersen, K., & M\u00e4ntyl\u00e4, M. (2012). Testing highly complex system of systems: an industrial case study. In Proceedings of the ACM-IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM '12) (pp. 211-220).","DOI":"10.1145\/2372251.2372290"},{"key":"jiit.2013040103-3","unstructured":"Arsanjani, A., & Holley, K. (2005). Increase flexibility with the service integration maturity model (SIMM), IBM. Retrieved February 2, 2011, from http:\/\/www.ibm.com\/developerworks\/webservices\/library\/ws-soa-simm\/"},{"key":"jiit.2013040103-4","first-page":"10","article-title":"S3: A service-oriented reference architecture. IEEE IT Professional, IEEE","volume":"9","author":"A.Arsanjani","year":"2007","journal-title":"Computers & Society"},{"key":"jiit.2013040103-5","unstructured":"Baskerville, R., Cavallari, M., Hjort-Madsen, K., Pries-Heje, J., Sorrentino, M., & Virili, F. (2005). Extensible architectures: The strategic value of service-oriented architecture in banking. In Proceedings of the European Conference on Information Systems."},{"key":"jiit.2013040103-6","unstructured":"BEA. (2006). SOA practitioners\u2019 guide part 3: Introduction to services lifecycle. Retrieved 5\/2\/2011, from www.soablueprint.com\/whitepapers"},{"key":"jiit.2013040103-7","unstructured":"Becker, A., Buxmann, P., & Widjaja, T. (2009). Value potential and challenges of service-oriented architectures - a user and vendor perspective. In Proceedings of the 17th European Conference on Information Systems."},{"key":"jiit.2013040103-8","doi-asserted-by":"publisher","DOI":"10.1147\/sj.444.0691"},{"key":"jiit.2013040103-9","unstructured":"Bloomberg, J. (2005). What to look for in a SOA maturity model. Retrieved February 17, 2012, from http:\/\/www.zapthink.com\/2005\/10\/31\/what-to-look-for-in-a-soa-maturity-model\/"},{"key":"jiit.2013040103-10","doi-asserted-by":"publisher","DOI":"10.1016\/j.accinf.2007.07.002"},{"issue":"4","key":"jiit.2013040103-11","first-page":"345","article-title":"Successful application of service-oriented architecture across the enterprise and beyond.","volume":"8","author":"G.Brown","year":"2004","journal-title":"Intel Technology Journal"},{"key":"jiit.2013040103-12","unstructured":"Conway, D. (2009). SOA readiness - A perspective. Retrieved June 24, 2011, from http:\/\/www.bpminstitute.org\/articles\/article\/article\/soa-readiness-a-perspective\/news-browse\/7.html"},{"key":"jiit.2013040103-13","unstructured":"Council, C. I. O. (2008). Enabling the mission: A practical guide to federal service oriented architecture. Retrieved from www.cio.gov\/Documents\/PGFSOA_v1-1.pdf"},{"key":"jiit.2013040103-14","doi-asserted-by":"publisher","DOI":"10.4018\/jiit.2011010104"},{"key":"jiit.2013040103-15","doi-asserted-by":"crossref","unstructured":"Geric, S., & Vrcek, N. (2009, June 22-25). Prerequisites for successful implementation of service-oriented architecture. In Proceedings of the ITI 2009 31st International Conference on Information Technology Interfaces, Cavtat, Croatia.","DOI":"10.1109\/ITI.2009.5196075"},{"key":"jiit.2013040103-16","unstructured":"Haes, S. D. (2007). The impact of IT Governance practices on business\/IT in the Belgian Financial Services Sector. Unpublished Doctoral dissertation, University Antwerpen"},{"key":"jiit.2013040103-17","doi-asserted-by":"crossref","unstructured":"Hau, T., Ebert, N., Hochstein, A., & Brenner, W. (2008). Where to start with SOA criteria for selecting SOA projects. In Proceedings of the 41st Hawaii International Conference on System Sciences.","DOI":"10.1109\/HICSS.2008.501"},{"issue":"1","key":"jiit.2013040103-18","doi-asserted-by":"crossref","first-page":"75","DOI":"10.2307\/25148625","article-title":"Design science in information systems research.","volume":"28","author":"A. R.Hevner","year":"2004","journal-title":"Management Information Systems Quarterly"},{"key":"jiit.2013040103-19","doi-asserted-by":"crossref","unstructured":"Hojaji, F., & Shirazi, M. R. A. (2010). Developing a more comprehensive and expressive SOA governance framework. In Proceedings of the 2nd IEEE International Conference on Information Management and Engineering (ICIME).","DOI":"10.1109\/ICIME.2010.5478046"},{"key":"jiit.2013040103-20","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2007.09.046"},{"key":"jiit.2013040103-21","unstructured":"Janiesch, C., Korthaus, A., & Rosemann, M. (2009). Conceptualisation and facilitation of SOA governance. In Proceedings of the 20th Australasian Conference on Information Systems, Melbourne, Australia."},{"key":"jiit.2013040103-22","author":"D.Krafzig","year":"2005","journal-title":"Enterprise SOA: Service-oriented architecture best practices"},{"issue":"94","key":"jiit.2013040103-23","article-title":"Critical success factors in the planning of a service-oriented architecture (SOA) strategy for educators and managers.","volume":"7","author":"J. P.Lawler","year":"2009","journal-title":"Information Systems Education Journal"},{"key":"jiit.2013040103-24","doi-asserted-by":"crossref","unstructured":"Lee, J., & Lee, C. (2009). IT governance-based IT strategy and management: Literature review and future research directions. In Information technology governance and service management (pp. 44-62).","DOI":"10.4018\/978-1-60566-008-0.ch002"},{"key":"jiit.2013040103-25","doi-asserted-by":"publisher","DOI":"10.1080\/10580531003685188"},{"key":"jiit.2013040103-26","unstructured":"Luthria, H. (2009). The organizational diffusion of service oriented computing: Investigating the realization of business value from service-oriented architecture. Unpublished Doctoral dissertation, University of New South Wales"},{"key":"jiit.2013040103-27","unstructured":"Luthria, H., & Rabhi, F. (2008). organizational constraints to realizing business value. In Proceedings of the 6th International Conference on Service Oriented Computing, Sydney, Australia."},{"key":"jiit.2013040103-28","unstructured":"Mahadevan, L., Kettinger, W. J., & Paul, R. (2009). A three level model of SOA maturity: Toward achieving sense and respond. In Proceedings of the Americas Conference on Information Systems, AIS Electronic Library."},{"key":"jiit.2013040103-29","doi-asserted-by":"publisher","DOI":"10.1016\/0167-9236(94)00041-2"},{"key":"jiit.2013040103-30","author":"E. A.Marks","year":"2008","journal-title":"Service-oriented architecture governance for the services driven enterprise"},{"issue":"1","key":"jiit.2013040103-31","first-page":"39","article-title":"Business process re-engineering in the public sector: A study of staff perceptions and critical success factors.","volume":"5","author":"R.McAdam","year":"1997","journal-title":"Business Process Management Journal"},{"key":"jiit.2013040103-32","author":"J.Mingers","year":"1997","journal-title":"Multimethodology: The theory and practice of combining management science methodologies"},{"key":"jiit.2013040103-33","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-01247-1_4"},{"key":"jiit.2013040103-34","unstructured":"Niemann, M., Eckert, J., Repp, N., & Steinmetz, R. (2008). Towards a generic government model for service-oriented architecture. In Proceedings for the Fourteenth Americas Conference on Information Systems, Toronto, Canada."},{"issue":"4","key":"jiit.2013040103-35","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1177\/875697280403500406","article-title":"A balanced scorecard approach to project management leadership.","volume":"35","author":"J.Norrie","year":"2004","journal-title":"Project Management Journal"},{"key":"jiit.2013040103-36","unstructured":"Oh, L.-B., Leong, Y.-X., Teo, H.-H., & Ravichandran, T. (2007). Service-oriented architecture and organizational integration: An empirical study of IT-enabled sustained competitive advantage. In Proceedings of the Twenty Eighth International Conference on Information Systems, Montreal, Canada."},{"key":"jiit.2013040103-37","unstructured":"Open Group. (2009). SOA governance framework: Draft technical standard. Retrieved July 6, 2011, from https:\/\/www.opengroup.org\/projects\/soa-ref-arch\/uploads\/40\/19713\/soa-ra-public-050609.pdf"},{"key":"jiit.2013040103-38","doi-asserted-by":"publisher","DOI":"10.4018\/jiit.2012040103"},{"key":"jiit.2013040103-39","author":"J. K.Pinto","year":"2001","journal-title":"Building customer-based project organizations"},{"key":"jiit.2013040103-40","doi-asserted-by":"publisher","DOI":"10.1016\/j.advengsoft.2009.05.002"},{"key":"jiit.2013040103-41","author":"M.Rosen","year":"2008","journal-title":"Applied SOA: Service-oriented architecture and design strategies"},{"key":"jiit.2013040103-42","doi-asserted-by":"publisher","DOI":"10.4018\/jiit.2010070103"},{"key":"jiit.2013040103-43","unstructured":"Sathish, S., Pan, S. L., & Raman, K. S. (2003). A stakeholder perspective of enterprise systems. In Proceedings of the 7th Pacific Asia Conference on Information Systems, Adelaide, South Australia."},{"key":"jiit.2013040103-44","doi-asserted-by":"crossref","unstructured":"Schepers, T. G. J., Iacob, M. E., & Van Eck, P. A. T. (2008). A lifecycle approach to SOA governance. In Proceedings of the 2008 ACM Symposium on Applied Computing.","DOI":"10.1145\/1363686.1363932"},{"key":"jiit.2013040103-45","unstructured":"Shanks, G., Parr, A., Hu, B., Corbitt, B., Thanasankit, T., & Seddon, P. (2000, July 3-5). Differences in critical success factors in ERP systems implementation in Australian and China: A cultural analysis. In Proceedings of the 8 th European Conference on Information Systems."},{"issue":"1","key":"jiit.2013040103-46","first-page":"94","article-title":"Organizational alignment through balance scorecard (BSC) system in defenders, prospectors and innovators.","volume":"9","author":"R. R. K.Sharma","year":"2009","journal-title":"International Journal of Business Strategy"},{"key":"jiit.2013040103-47","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(03)00023-5"},{"issue":"1","key":"jiit.2013040103-48","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1177\/875697280103200106","article-title":"Balanced scorecard for projects.","volume":"32","author":"W. E.Stewart","year":"2001","journal-title":"Project Management Journal"},{"key":"jiit.2013040103-49","author":"A.Tashakkori","year":"2003","journal-title":"Handbook of mixed methods in social & behavioral research"},{"key":"jiit.2013040103-50","doi-asserted-by":"publisher","DOI":"10.1108\/17410400710717073"},{"key":"jiit.2013040103-51","unstructured":"Veger, M. (2008). A stage maturity model for the adoption of an enterprisewide service-oriented architecture (SMM-SOA), a multicase study research. Unpublished Master's thesis, University of Twente, Enschede, Netherlands"},{"key":"jiit.2013040103-52","unstructured":"Vegter, W. (2009). Critical success factors for a SOA implementation: A case study in the financial sector. In Proceedings of the 11th Twente Student Conference on IT, Enschede, Netherlands."}],"container-title":["International Journal of Intelligent Information Technologies"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=77872","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T16:56:42Z","timestamp":1654102602000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jiit.2013040103"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2013,4,1]]},"references-count":53,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2013,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jiit.2013040103","relation":{},"ISSN":["1548-3657","1548-3665"],"issn-type":[{"value":"1548-3657","type":"print"},{"value":"1548-3665","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,4,1]]}}}