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The use of a user-centered design methodology during the entire development cycle has guaranteed that the architecture and resulting system meet end-user requirements. The feasibility of its use in real emergencies is also proven by a demonstration showcased with real operators. The paper includes qualitative and quantitative results and presents guidelines that can be useful in developing emergency-management systems.<\/p>","DOI":"10.4018\/jiscrm.2011010103","type":"journal-article","created":{"date-parts":[[2011,10,19]],"date-time":"2011-10-19T16:30:28Z","timestamp":1319041828000},"page":"32-49","source":"Crossref","is-referenced-by-count":15,"title":["WORKPAD"],"prefix":"10.4018","volume":"3","author":[{"given":"Tiziana","family":"Catarci","sequence":"first","affiliation":[{"name":"Sapienza Universit\u00e0 di Roma, Italy"}]},{"given":"Massimiliano","family":"de Leoni","sequence":"additional","affiliation":[{"name":"Technical University of Eindhoven, The Netherlands"}]},{"given":"Andrea","family":"Marrella","sequence":"additional","affiliation":[{"name":"Sapienza Universit\u00e0 di Roma, Italy"}]},{"given":"Massimo","family":"Mecella","sequence":"additional","affiliation":[{"name":"Sapienza Universit\u00e0 di Roma, Italy"}]},{"given":"Alessandro","family":"Russo","sequence":"additional","affiliation":[{"name":"Sapienza Universit\u00e0 di Roma, Italy"}]},{"given":"Renate","family":"Steinmann","sequence":"additional","affiliation":[{"name":"Salzburg Research Forschungsgesellschaft mbH, Austria"}]},{"given":"Manfred","family":"Bortenschlager","sequence":"additional","affiliation":[{"name":"Samsung Electronics Research Institute, UK"}]}],"member":"2432","reference":[{"key":"jiscrm.2011010103-0","doi-asserted-by":"publisher","DOI":"10.3758\/BF03211878"},{"key":"jiscrm.2011010103-1","unstructured":"Battista, D., Graziano, D., Franchi, V., Russo, A., de Leoni, M., & Mecella, M. 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