{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,14]],"date-time":"2025-05-14T12:03:45Z","timestamp":1747224225565,"version":"3.40.5"},"reference-count":31,"publisher":"IGI Global","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,7,1]]},"abstract":"<p>As part of its expanding role, particularly as an agent of peace building, the United Nations (UN) actively participates in the implementation of measures to prevent and manage crisis\/disaster situations. The purpose of such an approach is to empower the victims, protect the environment, rebuild communities, and create employment. However, real world crisis management situations are complex given the multiple interrelated interests, actors, relations, and objectives. Recent studies in healthcare contexts, which also have dynamic and complex operations, have shown the merit and benefits of employing various tools and techniques from the domain of knowledge management (KM). Hence, this paper investigates three distinct natural crisis situations (the 2010 Haiti Earthquake, the 2004 Boxing Day Asian Tsunami, and the 2001 Gujarat Earthquake) with which the United Nations and international aid agencies have been and are currently involved, to identify recurring issues which continue to provide knowledge-based impediments. Major findings from each case study are analyzed according to the estimated impact of identified impediments. The severity of the enumerated knowledge-based issues is quantified and compared by means of an assigned qualitative to identify the most significant attribute.<\/p>","DOI":"10.4018\/jiscrm.2011070102","type":"journal-article","created":{"date-parts":[[2011,10,19]],"date-time":"2011-10-19T16:31:05Z","timestamp":1319041865000},"page":"16-35","source":"Crossref","is-referenced-by-count":1,"title":["Knowledge-Based Issues for Aid Agencies in Crisis Scenarios"],"prefix":"10.4018","volume":"3","author":[{"given":"Rajeev K.","family":"Bali","sequence":"first","affiliation":[{"name":"Coventry University, UK"}]},{"given":"Russell","family":"Mann","sequence":"additional","affiliation":[{"name":"Coventry University, UK"}]},{"given":"Vikram","family":"Baskaran","sequence":"additional","affiliation":[{"name":"Ryerson University, Canada"}]},{"given":"Aapo","family":"Immonen","sequence":"additional","affiliation":[{"name":"Coventry University, UK, and Emergency Services College, Finland"}]},{"given":"Raouf","family":"Naguib","sequence":"additional","affiliation":[{"name":"Coventry University, UK"}]},{"given":"Alan C.","family":"Richards","sequence":"additional","affiliation":[{"name":"Coventry University, UK"}]},{"given":"John","family":"Puentes","sequence":"additional","affiliation":[{"name":"T\u00e9l\u00e9com Bretagne - Campus de Brest, France"}]},{"given":"Brian","family":"Lehaney","sequence":"additional","affiliation":[{"name":"University of Wollongong in Dubai, UAE"}]},{"given":"Ian M.","family":"Marshall","sequence":"additional","affiliation":[{"name":"Coventry University, UK"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1314-8843","authenticated-orcid":true,"given":"Nilmini","family":"Wickramasinghe","sequence":"additional","affiliation":[{"name":"RMIT University, Australia"}]}],"member":"2432","reference":[{"journal-title":"Knowledge management primer","year":"2009","author":"R. K.Bali","key":"jiscrm.2011070102-0"},{"journal-title":"Learning to build peace? United Nations peacebuilding and organizational learning: Developing a research framework","year":"2007","author":"T.Benner","key":"jiscrm.2011070102-1"},{"key":"jiscrm.2011070102-2","doi-asserted-by":"publisher","DOI":"10.1038\/463878a"},{"key":"jiscrm.2011070102-3","unstructured":"CNN. (2005). Rivers still strewn with bodies: Special Report \u2013 After the tsunami. Retrieved from http:\/\/edition.cnn.com\/2005\/WORLD\/asiapcf\/01\/03\/otsc.aceh.chinoy\/index.html"},{"journal-title":"Human security in peacebuilding","year":"2008","key":"jiscrm.2011070102-4"},{"key":"jiscrm.2011070102-5","unstructured":"Deloitte Consulting, L. L. P. (2004). United Nations organizational integrity survey. 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In Proceedings of the IEEE International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment, and Management, Manila, Philippines (pp. 185-189)."},{"journal-title":"Response to the humanitarian crisis in Haiti: Achievements, challenges, and lessons to be learned","year":"2010","key":"jiscrm.2011070102-11"},{"key":"jiscrm.2011070102-12","doi-asserted-by":"publisher","DOI":"10.4018\/jiscrm.2009070104"},{"key":"jiscrm.2011070102-13","unstructured":"Murphy, T. (2010). Transparencygate! Retrieved from http:\/\/www.huffingtonpost.com\/tom-murphy\/transparencygate_b_695382.html"},{"issue":"4","key":"jiscrm.2011070102-14","first-page":"199","article-title":"Knowledge management, emergency response, and Hurricane Katrina.","volume":"11","author":"T.Murphy","year":"2006","journal-title":"International Journal of Intelligent Control and Systems"},{"key":"jiscrm.2011070102-15","unstructured":"News, B. B. C. (2001). UK offers help to quake victims. Retrieved from http:\/\/news.bbc.co.uk\/1\/hi\/uk\/1139081.stm"},{"key":"jiscrm.2011070102-16","unstructured":"News, B. B. C. (2006). Tsunami disaster. Retrieved from http:\/\/news.bbc.co.uk\/1\/hi\/in_depth\/world\/2004\/asia_quake_disaster\/default.stm"},{"key":"jiscrm.2011070102-17","unstructured":"News, B. B. C. (2010). Haiti earthquake. Retrieved from http:\/\/news.bbc.co.uk\/1\/hi\/in_depth\/americas\/2010\/haiti_earthquake\/default.stm"},{"key":"jiscrm.2011070102-18","unstructured":"Olara, S. (2009). Critique: Who will police the United Nations? Retrieved from http:\/\/www.blackstarnews.com\/?c=135&a=5536"},{"key":"jiscrm.2011070102-19","unstructured":"Paddock, R. C., & Magnier, R. C. (2004, December 30). Tsunami relief efforts mired in chaos. Los Angeles Times."},{"key":"jiscrm.2011070102-20","unstructured":"Pickrell, J. (2005). Facts and figures: Asian tsunami disaster. Retrieved from http:\/\/environment.newscientist.com\/channel\/earth\/tsunami\/dn9931-facts-and-figures-asian-tsunami-disaster-html"},{"issue":"3","key":"jiscrm.2011070102-21","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/15228053.2010.10856186","article-title":"Knowledge management systems for emergency preparedness: The way forward.","volume":"12","author":"M.Raman","year":"2010","journal-title":"Journal of Information Technology Case and Application Research"},{"key":"jiscrm.2011070102-22","unstructured":"Shah, A. (2002). Relief, rehabilitation and development: The case of Gujarat. Retrieved from http:\/\/www.jha.ac\/articles\/a097.pdf"},{"journal-title":"Lessons from tsunami recovery in Sri Lanka and India","year":"2010","author":"J.Shaw","key":"jiscrm.2011070102-23"},{"key":"jiscrm.2011070102-24","unstructured":"Solomon, J., & Higgins, A. (2005, January 24). Indonesia reviews claims of Graft in tsunami relief. Wall Street Journal, p. 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