{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T05:10:51Z","timestamp":1654146651760},"reference-count":24,"publisher":"IGI Global","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,10,1]]},"abstract":"<p>Telephone calls are the predominant telecommunication mode in Sri Lanka (Zainudeen et al). Leveraging low cost voice-based applications for disaster communication would be acceptable and sustainable. The findings in this paper are from an experiment concerning interactive voice for connecting community-based emergency field operatives with their central emergency coordination hub. Challenge was in interchanging the Freedom Fone (FF) Interactive Voice Response (IVR) generated, Sinhala and Tamil language speech data with the text-based \u2019Sahana\u2019 disaster management system for analysis and decision support. Human interactions with the two decoupled software systems to accomplish the sequence of tasks, point to instabilities. Emergency Data Exchange Language (EDXL), a XML-based, interoperable content standard was adopted for mediation between the two disparate systems. Low quality voice data resulting in incomplete information was a barrier to automating transformations between the FF IVR and Sahana. Replacing these processes with human procedures significantly degrades the reliability. This paper discusses the complexities, usability and utility shortcomings discovered through controlled-exercises, in Sri Lanka.<\/p>","DOI":"10.4018\/jiscrm.2012100103","type":"journal-article","created":{"date-parts":[[2013,2,27]],"date-time":"2013-02-27T17:23:57Z","timestamp":1361985837000},"page":"38-58","source":"Crossref","is-referenced-by-count":0,"title":["Complexity and Usability of Voice-Enabled Alerting and Situational Reporting Decoupled Systems"],"prefix":"10.4018","volume":"4","author":[{"given":"Kasun","family":"Perera","sequence":"first","affiliation":[{"name":"LIRNEasia, Colombo, Sri Lanka"}]},{"given":"Nuwan","family":"Waidyanatha","sequence":"additional","affiliation":[{"name":"LIRNEasia, Colombo, Sri Lanka"}]},{"given":"Tharaka","family":"Wilfred","sequence":"additional","affiliation":[{"name":"LIRNEasia, Colombo, Sri Lanka"}]},{"given":"Manoj","family":"Silva","sequence":"additional","affiliation":[{"name":"Lanka Jathika Sarvodaya Shramadana Movement, Moratuwa, Sri Lanka"}]},{"given":"Brenda","family":"Burrell","sequence":"additional","affiliation":[{"name":"The Kubatana Trust, Greendale, Harare, Zimbabwe"}]},{"given":"Tichafara","family":"Sigauke","sequence":"additional","affiliation":[{"name":"The Kubatana Trust, Greendale, Harare, Zimbabwe"}]}],"member":"2432","reference":[{"key":"jiscrm.2012100103-0","first-page":"6","article-title":"Socio-centric model of user interaction, human computer interaction","volume":"Vol. 1","author":"D.Ambaye","year":"2003","journal-title":"Theory and Practices (Part I)"},{"key":"jiscrm.2012100103-1","doi-asserted-by":"crossref","unstructured":"Appert, C., Beaudouin-Lafon, M., & Mackay, W. (2004). Context matters: Evaluating interaction techniques with the CIS model. In Proceedings of People and Computers XVIII - Design for Life - HCI 2004, Leeds, UK (pp. 279-295). Springer Verlag.","DOI":"10.1007\/1-84628-062-1_18"},{"key":"jiscrm.2012100103-2","author":"W.Bandara","year":"2010","journal-title":"New prosodic phrasing model for Sinhala language. AMoRA project"},{"key":"jiscrm.2012100103-3","unstructured":"Careem, M., Pradeeper, D., Kaluarachchchi, M., Gow, G., Sampath, C., & Ganesan, M. \u2026 Waidyanatha, N. (2010, December 03-05). Sahana alerting software for real-time biosurveillance in India and Sri Lanka. 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Sahana Eden Essential Guide, Google Summer of Code Documentation Summit, Mountain View, CA."},{"key":"jiscrm.2012100103-8","author":"D.Norman","year":"2002","journal-title":"The design of every day thing"},{"key":"jiscrm.2012100103-9","unstructured":"OASIS \u2013 Organization for the Advancement of Standardization of Incident Systems (2010). Emergency data exchange language situation reporting (EDXL-SitRep) Version 1.0 (Working draft)."},{"key":"jiscrm.2012100103-10","unstructured":"Otieno, C. (2011). The place for interactive voice response (IVR) in and telecentres: A look at Freedom Fone. Retrieved June-08, 2011, from http:\/\/tiny.cc\/91eqv"},{"key":"jiscrm.2012100103-11","unstructured":"Panth, S. (2011). Fascinating freedom fone, commgap, blogs worldbank dot org. 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In Proceedings of the International Telecommunication Society (IITCEO2012), New Delhi, India."},{"key":"jiscrm.2012100103-20","doi-asserted-by":"crossref","unstructured":"Waidyanatha, N., Wilfred, T., Perera, K., & Silva, M. (2012c, May 30\u2013June 01). Interactive voice uncertainties for emergency communication suspends automation. In Proceedings of the IEEE 9th International Joint Conference on Computer Science and Software Engineering (IEEE-JCSSE), Bangkok, Thailand.","DOI":"10.1109\/JCSSE.2012.6261931"},{"key":"jiscrm.2012100103-21","unstructured":"Weerasinghe, R., Wasala, A., Welgama, V., & Gamage, K. (2007). Festival-si: A sinhala text-to-speech system. Language Technology Research Laboratory, University of Colombo School of Computing, Colombo, Sri Lanka"},{"key":"jiscrm.2012100103-22","unstructured":"Wilfred, T., & Waidyanatha, N. (2011). Freedom fone for emergency data exchange pilot project (FF4EDXL). Sarvodaya District Training Workshop. 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