{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,8,26]],"date-time":"2024-08-26T00:28:10Z","timestamp":1724632090737},"reference-count":31,"publisher":"IGI Global","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,1,1]]},"abstract":"<p>Organisations demand new business models for value creation and innovation that require collaboration with customers and vendors in agile and flexible networks. To realise such networks, organisations are embracing service oriented models and architectures using e-services for business communication. A major issue for a service oriented organisation is to design and offer e-services that are adapted to the needs, wants, and requirements of customers and vendors. This is a challenging task as different customer groups and vendors will have different requirements, which may vary over time, resulting in a large number of e-services. In this paper, the authors suggest enterprise models as being adequate instruments for design and maintenance of e-services. More specifically; an approach for designing e-services based on value and goal models, which will ensure that the constructed e-services will satisfy the needs and wants of customers. A project from the Swedish health care sector is used to demonstrate and evaluate the proposed approach.<\/p>","DOI":"10.4018\/jismd.2011010101","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T20:43:56Z","timestamp":1297802636000},"page":"1-23","source":"Crossref","is-referenced-by-count":11,"title":["An Approach for E-Service Design using Enterprise Models"],"prefix":"10.4018","volume":"2","author":[{"given":"Martin","family":"Henkel","sequence":"first","affiliation":[{"name":"Stockholm University, Sweden"}]},{"given":"Paul","family":"Johannesson","sequence":"additional","affiliation":[{"name":"Stockholm University, Sweden"}]},{"given":"Erik","family":"Perjons","sequence":"additional","affiliation":[{"name":"Stockholm University, Sweden"}]}],"member":"2432","reference":[{"key":"jismd.2011010101-0","doi-asserted-by":"crossref","unstructured":"Andersson, B., Bergholtz, M., Edirisuriya, E., Ilayperuma, T., & Johannesson, P. (2005). A Declarative Foundation of Process Models. In Proceedings of the 17th Conference on Advanced Information Systems Engineering, Montpellier, France (LNCS 3520, pp. 233-24). New York: Springer Verlag.","DOI":"10.1007\/11431855_17"},{"key":"jismd.2011010101-1","doi-asserted-by":"crossref","unstructured":"Anzb\u00f6ck, R., & Dustdar, S. (2004). Modeling Medical E-services. In Proceedings of the Business Process Management: Second International Conference (BPM 2004), Potsdam, Germany (LNCS 3080, pp. 49-65). New York: Springer Verlag.","DOI":"10.1007\/978-3-540-25970-1_4"},{"issue":"3","key":"jismd.2011010101-2","doi-asserted-by":"crossref","first-page":"91","DOI":"10.4018\/jebr.2005070105","article-title":"Finding e-Service Offerings by Computer-supported Customer Need Reasoning.","volume":"1","author":"Z.Baida","year":"2005","journal-title":"International Journal of E-Business Research"},{"key":"jismd.2011010101-3","doi-asserted-by":"publisher","DOI":"10.1007\/s00766-005-0012-7"},{"key":"jismd.2011010101-4","author":"J.Cheesman","year":"2001","journal-title":"UML Components. A Simple Process for Specifying Component-Based Software"},{"key":"jismd.2011010101-5","doi-asserted-by":"publisher","DOI":"10.1147\/sj.444.0653"},{"key":"jismd.2011010101-6","author":"A.Cockburn","year":"2001","journal-title":"Writing Effective Use Cases"},{"key":"jismd.2011010101-7","author":"T.Erl","year":"2007","journal-title":"SOA Principles of Service Design"},{"key":"jismd.2011010101-8","doi-asserted-by":"publisher","DOI":"10.1109\/5254.941353"},{"key":"jismd.2011010101-9","doi-asserted-by":"crossref","unstructured":"Gordijn, J., Akkermans, J. M., & van Vliet, J. C. (2000). Business Modeling is not Process Modeling. Conceptual Modeling for e-Business and the Web. In Proceedings of ER 2000 Workshops on Conceptual Modeling Approaches for E-Business and the World Wide Web and Conceptual Modeling, Salt Lake City, UT (LNCS 1921, pp. 40-51). New York: Springer Verlag.","DOI":"10.1007\/3-540-45394-6_5"},{"key":"jismd.2011010101-10","doi-asserted-by":"crossref","unstructured":"Gordijn, J., de Kinderen, S., Pijpers, V., & Akkermans, H. (2008). E-Services in a Networked World: From Semantics to Pragmatics. In Proceedings of Future Internet Symposium (FIS 2008), Vienna, Austria.","DOI":"10.1007\/978-3-642-00985-3_4"},{"key":"jismd.2011010101-11","doi-asserted-by":"crossref","unstructured":"Gordijn, J., Petit, M., & Wieringa, R. (2006). Understanding Business Strategies of Networked Value Constellations Using Goal and Value Modeling. In Proceedings of the 14th IEEE International Conference on Requirement Engineering (RE 2006), Minneapolis\/St.Paul, MN (pp. 126-135). Washington, DC: IEEE Computer Society.","DOI":"10.1109\/RE.2006.69"},{"key":"jismd.2011010101-12","doi-asserted-by":"crossref","unstructured":"Gordijn, J., Yu, E., & Raadt van der, B. (2006). e-Service Design Using i* and e3 value Modeling. IEEE Software, 23(3), 26-33.","DOI":"10.1109\/MS.2006.71"},{"key":"jismd.2011010101-13","doi-asserted-by":"crossref","unstructured":"Henkel, M., Perjons, E., & Zdravkovic, J. (2006). A Value-based Foundation for Service. In Modelling. In Proceedings of the European Conference on Web Services (ECOWS'06), Zurich, Switzerland (pp. 129-137). Washington, DC: IEEE.","DOI":"10.1109\/ECOWS.2006.4"},{"key":"jismd.2011010101-14","unstructured":"HISA. (2007). Health Informatics \u2013 Service Architecture (HISA), Part 1: Enterprise Viewpoint (CEN\/TC 215\/prEN 12967-1). Retrieved April 2010, from www.kith.no\/upload\/4120\/ISOTC215_pCD_12967-1_HISA-20070208.doc"},{"key":"jismd.2011010101-15","author":"P.Hruby","year":"2006","journal-title":"Model-Driven Design of Software Applications with Business Patterns"},{"issue":"1","key":"jismd.2011010101-16","doi-asserted-by":"crossref","DOI":"10.4018\/jismd.2010092303","article-title":"Resource Analysis and Classification for Purpose Driven Value Model Design.","volume":"1","author":"P.Johannesson","year":"2010","journal-title":"International Journal of Information System Modeling and Design"},{"issue":"10","key":"jismd.2011010101-17","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1145\/570907.570930","article-title":"A Goal\u2013driven Approach to Enterprise Component Identification and Specification.","volume":"45","author":"K.Levi","year":"2003","journal-title":"Communications of the ACM"},{"key":"jismd.2011010101-18","doi-asserted-by":"crossref","unstructured":"Liaskos, S., Lapouchnian, A., Yu, Y., Yu, E., & Mylopoulos, J. (2006). On Goal-based Variability Acquisition and Analysis. In Proceedings of the Conference on Requirements Engineering (RE'06), Minneapolis, MN (pp. 79-88). Washington, DC: IEEE Computer Society.","DOI":"10.1109\/RE.2006.45"},{"key":"jismd.2011010101-19","doi-asserted-by":"crossref","unstructured":"Mende, M., Brecht, L., & Osterle, H. (1994). Evaluating Existing Information Systems from a Business Process Perspective. In Proceedings of the 1994 Computer Personnel Research Conference on Reinventing IS, Alexandria, VA (pp. 289-296). New York: ACM.","DOI":"10.1145\/186281.186459"},{"key":"jismd.2011010101-20","doi-asserted-by":"crossref","unstructured":"Mylopoulos, J., Chung, L., & Yu, E. (1999). From Object-Oriented to Goal-Oriented Requirements Analysis. Communications of the ACM, 42(1). New York: ACM.","DOI":"10.1145\/291469.293165"},{"key":"jismd.2011010101-21","unstructured":"OMG. (2008). Business Motivation Model (BMM), version 1 (ormal\/2008-08-02). Object Management Group. Retrieved April 2010, from http:\/\/www.omg.org\/spec\/BMM\/1.0\/PDF"},{"key":"jismd.2011010101-22","unstructured":"Osterwalder, A. (2004). The Business Model Ontology. Unpublished dcotoral dissertation, HEC Lausanne, Switzerland."},{"key":"jismd.2011010101-23","doi-asserted-by":"crossref","unstructured":"Papazoglou, M. P., & Yang, J. (2002). Design Methodology for Web Services and Business Processes. In Proceedings of the Third International Workshop on Technologies for E-Services (TES 2002), Hong Kong, China (LNCS 2444, pp. 54-64). New York: Springer Verlag.","DOI":"10.1007\/3-540-46121-3_8"},{"issue":"1","key":"jismd.2011010101-24","first-page":"12","article-title":"SERVQUAL: a multiple-item scale for measuring consumer perception of service quality.","volume":"64","author":"A.Parasuraman","year":"1988","journal-title":"Journal of Retailing"},{"key":"jismd.2011010101-25","unstructured":"Piccinelli, G., Emmerich, W., Zirpins, C., & Sch\u00fctt, K. (2002). Web Service Interfaces for Inter-Organisational Business Processes \u2013 An Infrastructure for Automated Reconciliation. In Proceedings of the 6th International Enterprise Distributed Object Computing Conference (EDOC 2002), Lausanne, Switzerland (pp. 285-292). Washington, DC: IEEE Computer Society."},{"key":"jismd.2011010101-26","author":"C. K.Prahalad","year":"2008","journal-title":"The New Age of Innovation. Driving Cocreated Value Through Global Networks"},{"key":"jismd.2011010101-27","unstructured":"REFS. (2010). IEEE International Workshop on Requirements Engineering For Services (REFS 2010). Retrieved April 2010, from http:\/\/compsac.cs.iastate.edu\/cc_workshops.php"},{"key":"jismd.2011010101-28","unstructured":"SAMBA. (2003). Structured Architecture for Medical Business Activities (SAMBA), version 1.1. Retrieved April 2010, from http:\/\/www.contsys.eu\/documents\/samba\/samba_en_short_1_3.pdf"},{"key":"jismd.2011010101-29","doi-asserted-by":"crossref","unstructured":"Weigand, H., Johannesson, P., Andersson, B., Bergholtz, M., Edirisuriya, E., & Ilayperuma, T. (2006). On the Notion of Value Object. In Proceedings of the 18th Conference on Advanced Information Systems Engineering, Luxembourg (LNCS 4001, pp. 321-335). Berlin: Springer Verlag.","DOI":"10.1007\/11767138_22"},{"key":"jismd.2011010101-30","doi-asserted-by":"crossref","unstructured":"Wieringa, R. J., & Gordijn, J. (2005). Value-Oriented Design of Service Coordination Processes: Correctness and Trust. In Proceedings of the 2005 ACM Symposium on Applied Computing, Santa Fe, NM (pp. 1320-1327). New York: ACM.","DOI":"10.1145\/1066677.1066975"}],"container-title":["International Journal of Information System Modeling and Design"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=51576","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T19:21:07Z","timestamp":1654111267000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jismd.2011010101"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2011,1,1]]},"references-count":31,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2011,1]]}},"URL":"https:\/\/doi.org\/10.4018\/jismd.2011010101","relation":{},"ISSN":["1947-8186","1947-8194"],"issn-type":[{"value":"1947-8186","type":"print"},{"value":"1947-8194","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011,1,1]]}}}