{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,2]],"date-time":"2026-01-02T07:51:58Z","timestamp":1767340318109},"reference-count":38,"publisher":"IGI Global","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010,4,1]]},"abstract":"<p>DeLone &amp; McLean\u2019s success model has been actively used since its first introduction in 1992. In this article, the authors extend this model to describe the success of knowledge sharing in an information system that included a part of the knowledge base of a private educational institute. As the supply of private education is increased, it is vital to be aware if the offered educational services support the use of the knowledge base and if the service is perceived satisfactory by the customers. In this descriptive qualitative case study, the authors discuss how the DeLone &amp; McLean\u2019s information system success model can be used to assess educational services when apprenticeships form a salient part of teaching. This paper focuses on issues that interested the target organization.<\/p>","DOI":"10.4018\/jissc.2010040103","type":"journal-article","created":{"date-parts":[[2010,4,19]],"date-time":"2010-04-19T13:00:14Z","timestamp":1271682014000},"page":"36-48","source":"Crossref","is-referenced-by-count":17,"title":["DeLone &amp; McLean IS Success Model in Evaluating Knowledge Transfer in a Virtual Learning Environment"],"prefix":"10.4018","volume":"1","author":[{"given":"Raija","family":"Halonen","sequence":"first","affiliation":[{"name":"National University of Ireland, Galway, Ireland & University of Oulu, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Heli","family":"Thomander","sequence":"additional","affiliation":[{"name":"University of Oulu, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elisa","family":"Laukkanen","sequence":"additional","affiliation":[{"name":"University of Oulu, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"2432","reference":[{"key":"jissc.2010040103-0","doi-asserted-by":"publisher","DOI":"10.2307\/3250961"},{"issue":"1","key":"jissc.2010040103-1","first-page":"1","article-title":"A shared service terminology for online service provisioning.","volume":"15","author":"Z.Baida","year":"2004","journal-title":"ACM"},{"issue":"1","key":"jissc.2010040103-2","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1080\/07421222.2001.11045676","article-title":"Organizational knowledge management: A contingency perspective.","volume":"18","author":"I.Becerra-Fernandez","year":"2001","journal-title":"Journal of Management Information Systems"},{"key":"jissc.2010040103-3","doi-asserted-by":"crossref","unstructured":"Blackler, F. (1995). Knowledge, knowledge work and organizations: An overview and interpretation. In C. W. Choo, N. Bontis (Eds.), The Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press.","DOI":"10.1177\/017084069501600605"},{"key":"jissc.2010040103-4","doi-asserted-by":"publisher","DOI":"10.1080\/13645570500154642"},{"key":"jissc.2010040103-5","unstructured":"Choo, C. W. (1998). The knowing organization: How organizations use information to construct meaning, create knowledge, and make decisions. New York: Oxford University Press."},{"key":"jissc.2010040103-6","doi-asserted-by":"publisher","DOI":"10.1287\/isre.3.1.60"},{"issue":"4","key":"jissc.2010040103-7","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The DeLone and McLean model of information systems success: A ten-year update.","volume":"19","author":"W. H.DeLone","year":"2003","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"jissc.2010040103-8","first-page":"9","article-title":"Measuring e-commerce success: applying the DeLone & McLean information systems success model.","volume":"9","author":"W. H.DeLone","year":"2004","journal-title":"International Journal of Electronic Commerce"},{"key":"jissc.2010040103-9","doi-asserted-by":"publisher","DOI":"10.2307\/258557"},{"issue":"1","key":"jissc.2010040103-10","doi-asserted-by":"crossref","first-page":"25","DOI":"10.5465\/amj.2007.24160888","article-title":"Theory building from cases: Opportunities and challenges.","volume":"50","author":"K. M.Eisenhardt","year":"2007","journal-title":"Academy of Management Journal"},{"key":"jissc.2010040103-11","doi-asserted-by":"publisher","DOI":"10.1108\/13522750110388563"},{"issue":"1","key":"jissc.2010040103-12","doi-asserted-by":"crossref","first-page":"67","DOI":"10.1111\/j.1540-4609.2006.00102.x","article-title":"Defining, assessing, and promoting e-learning success: An information systems perspective.","volume":"4","author":"C. W.Holsapple","year":"2006","journal-title":"Decision Sciences Journal of Innovative Education"},{"key":"jissc.2010040103-13","doi-asserted-by":"publisher","DOI":"10.1016\/0963-8687(94)90024-8"},{"key":"jissc.2010040103-14","unstructured":"J\u00e4rvinen, R., & Lehtinen, U. (2004). Services, e-services and e-service innovations \u2013 combination of theoretical and practical knowledge. Frontiers of e-Business Research, 78-89."},{"key":"jissc.2010040103-15","doi-asserted-by":"crossref","unstructured":"Jennex, M. E., & Olfman, L. (2002). Organizational memory \/ knowledge effects on productivity, a longitudinal study. In Proceedings of the 35th Annual Hawaii International Conference on System Sciences, USA (pp. 1029-1038).","DOI":"10.1109\/HICSS.2002.994053"},{"key":"jissc.2010040103-16","doi-asserted-by":"publisher","DOI":"10.2307\/249133"},{"key":"jissc.2010040103-17","doi-asserted-by":"publisher","DOI":"10.1089\/cpb.2007.9948"},{"key":"jissc.2010040103-18","doi-asserted-by":"crossref","first-page":"251","DOI":"10.17705\/1CAIS.00818","article-title":"An extended model of knowledge-flow dynamics.","volume":"8","author":"M. E.Nissen","year":"2002","journal-title":"Communications of the Association for Information Systems"},{"key":"jissc.2010040103-19","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.5.1.14"},{"key":"jissc.2010040103-20","doi-asserted-by":"crossref","first-page":"40","DOI":"10.2307\/41165942","article-title":"The concept of \u201cBa\u201d: Building foundation for knowledge creation.","volume":"40","author":"I.Nonaka","year":"1998","journal-title":"California Management Review"},{"key":"jissc.2010040103-21","doi-asserted-by":"crossref","unstructured":"Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company \u2013 How Japanese companies created the dynamics of innovation. Oxford, UK: Oxford University Press.","DOI":"10.1016\/0024-6301(96)81509-3"},{"key":"jissc.2010040103-22","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.kmrp.8500001"},{"key":"jissc.2010040103-23","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.2008.15"},{"key":"jissc.2010040103-24","doi-asserted-by":"publisher","DOI":"10.2307\/3250989"},{"key":"jissc.2010040103-25","unstructured":"Propp, K. M. (1999). Collective information processing in groups. In L. R. Frey, D. S. Gouran, & M. C. Poole (Eds.), The handbook of group communication theory & research (pp. 225-250). Thousand Oaks, CA: Sage Publications."},{"key":"jissc.2010040103-26","doi-asserted-by":"publisher","DOI":"10.1145\/777313.777336"},{"key":"jissc.2010040103-27","unstructured":"Silverman, D. (2000). Analyzing talk and text. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research. Thousand Oaks, CA: Sage Publications, Inc."},{"key":"jissc.2010040103-28","unstructured":"Stake, R. E. (2000). Case studies. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of Qualitative Research (pp. 435-454). Thousand Oaks, CA: Sage Publications Inc."},{"key":"jissc.2010040103-29","doi-asserted-by":"publisher","DOI":"10.1287\/isre.6.2.85"},{"key":"jissc.2010040103-30","doi-asserted-by":"crossref","unstructured":"Tiwana, A., & Ramesh, B. (2001). E-services: Problems, opportunities, and digital platforms. In Proceedings of the 34th Hawaii International Conference on Systems Sciences (pp. 1-8).","DOI":"10.1109\/HICSS.2001.926311"},{"key":"jissc.2010040103-31","doi-asserted-by":"publisher","DOI":"10.2307\/258607"},{"key":"jissc.2010040103-32","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.1995.9"},{"key":"jissc.2010040103-33","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-2373(01)00085-8"},{"key":"jissc.2010040103-34","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000589"},{"issue":"1","key":"jissc.2010040103-35","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4018\/jisss.2009010101","article-title":"Comparative analysis of international education systems.","volume":"1","author":"J.Wang","year":"2009","journal-title":"International Journal of Information Systems in the Service Sector"},{"key":"jissc.2010040103-36","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2005.10.006"},{"key":"jissc.2010040103-37","unstructured":"Yin, R. K. (2003). Case study research: Design and methods (3rd ed.). London: Sage Publications."}],"container-title":["International Journal of Information Systems and Social Change"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=42114","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T19:13:34Z","timestamp":1654110814000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jissc.2010040103"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2010,4,1]]},"references-count":38,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2010,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jissc.2010040103","relation":{},"ISSN":["1941-868X","1941-8698"],"issn-type":[{"value":"1941-868X","type":"print"},{"value":"1941-8698","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,4,1]]}}}