{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T21:50:21Z","timestamp":1654120221337},"reference-count":36,"publisher":"IGI Global","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,10,1]]},"abstract":"<p>This study develops and presents a proposed framework for the measurement of mobile government (m-government) services. The measurement framework consists of: (i) identification\/categorisation of m-government services; (ii) sophistication stages of these services; and (iii) indicators to evaluate their progress. With respect to the methodological approach followed in the study, twenty e-government services clustered by type of activity and interaction level are ranked for importance in terms of criteria that characterise the mobile setting. Moreover, core indicators used for e-government are examined in terms of their appropriateness to the mobile setting. According to the authors\u2019 findings, three m-government service clusters are established, assisting governments to prioritise services to mobile users. A modification in the sophistication model for e-services is recommended for application in m-government. Finally, the proposed indicators are mainly user-focused, in accordance with the personalised nature of services delivered through mobile devices.<\/p>","DOI":"10.4018\/jissc.2012100102","type":"journal-article","created":{"date-parts":[[2012,10,22]],"date-time":"2012-10-22T16:10:47Z","timestamp":1350922247000},"page":"18-37","source":"Crossref","is-referenced-by-count":3,"title":["Building a Measurement Framework for m-Government Services"],"prefix":"10.4018","volume":"3","author":[{"given":"Emmanouil","family":"Stiakakis","sequence":"first","affiliation":[{"name":"Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece"}]},{"given":"Christos K.","family":"Georgiadis","sequence":"additional","affiliation":[{"name":"Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece"}]}],"member":"2432","reference":[{"key":"jissc.2012100102-0","unstructured":"i2010 High Level Group. (2009). 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