{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:35:12Z","timestamp":1781109312104,"version":"3.54.1"},"reference-count":62,"publisher":"IGI Global Scientific Publishing","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,10,1]]},"abstract":"<p>Information and communication technology (ICT) is an important tool to enhance efficiency and responsiveness in modern-day supply chains. Owing to fierce market competition and rapidly changing business environment, organizations are forced to focus on their core competency and outsource their logistics function to third-party logistics (3PL) firms. In order to work hand-in-hand with customers to meet their day-to-day logistics needs, 3PL companies have to make use of ICT for efficient communication with clients and coordination of activities. Through analyzing the survey results of the Annual Third-Party Logistics Studies from 2007 to 2009, this study looks into ICT utilization in the 3PL industry from a global perspective. To supplement the findings, a questionnaire survey was conducted to investigate the current status of ICT adoption by 3PL firms in China. As a global manufacturing base, China has a burgeoning 3PL industry serving a large number of domestic firms as well as multinational corporations, and is considered a representative developing country for investigation in the subject area.<\/p>","DOI":"10.4018\/jisscm.2012100104","type":"journal-article","created":{"date-parts":[[2012,9,25]],"date-time":"2012-09-25T21:18:07Z","timestamp":1348607887000},"page":"65-85","source":"Crossref","is-referenced-by-count":1,"title":["A Survey-Based Study on ICT Adoption in the Third-Party Logistics Industry"],"prefix":"10.4018","volume":"5","author":[{"given":"Kwok Hung","family":"Lau","sequence":"first","affiliation":[{"name":"Business College, School of Business Information Technology and Logistics, Royal Melbourne Institute of Technology University, Melbourne, VIC, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Haibo","family":"Huang","sequence":"additional","affiliation":[{"name":"Royal Melbourne Institute of Technology University, Melbourne, VIC, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jisscm.2012100104-0","unstructured":"Adshead, A., & Thomas, D. (2003, July 1). Web-based EDI forces suppliers to change tactics. Computer Weekly."},{"key":"jisscm.2012100104-1","doi-asserted-by":"publisher","DOI":"10.1108\/09576050010306396"},{"key":"jisscm.2012100104-2","doi-asserted-by":"publisher","DOI":"10.1108\/13598540710759763"},{"key":"jisscm.2012100104-3","doi-asserted-by":"publisher","DOI":"10.1177\/014920639101700108"},{"key":"jisscm.2012100104-4","doi-asserted-by":"publisher","DOI":"10.2307\/3250983"},{"issue":"9","key":"jisscm.2012100104-5","doi-asserted-by":"crossref","first-page":"569","DOI":"10.1108\/09600039910287529","article-title":"Third-party logistics services: A Singapore perspective.","volume":"26","author":"R.Bhatnagar","year":"1999","journal-title":"International Journal of Physical Distribution and Logistics Management"},{"issue":"3","key":"jisscm.2012100104-6","first-page":"17","article-title":"21st century logistics: Making supply chain integration a reality.","volume":"3","author":"D. J.Bowersox","year":"1999","journal-title":"Supply Chain Management Review"},{"issue":"1","key":"jisscm.2012100104-7","first-page":"65","article-title":"Logistics paradigms: The impact of information technology.","volume":"16","author":"D. J.Bowersox","year":"1995","journal-title":"Journal of Business Logistics"},{"key":"jisscm.2012100104-8","author":"D. J.Bowersox","year":"1989","journal-title":"Leading edge logistics: Competitive positioning for the 1990s"},{"issue":"5","key":"jisscm.2012100104-9","first-page":"41","article-title":"IT doesn\u2019t matter.","volume":"81","author":"N.Carr","year":"2003","journal-title":"Harvard Business Review"},{"key":"jisscm.2012100104-10","unstructured":"Chopra, S., & Meindl, P. (2010). Supply chain management: strategy, planning, and operations (Global ed.). Upper Saddle River, NJ: Pearson\/Prentice Hall."},{"key":"jisscm.2012100104-11","doi-asserted-by":"publisher","DOI":"10.1002\/smj.4250150910"},{"key":"jisscm.2012100104-12","doi-asserted-by":"publisher","DOI":"10.1177\/014920639101700109"},{"issue":"1","key":"jisscm.2012100104-13","first-page":"8","article-title":"Enterprise systems and the supply chain.","volume":"17","author":"T.Davenport","year":"2004","journal-title":"Journal of International Management"},{"key":"jisscm.2012100104-14","unstructured":"Deloitte. (2003). Chips with everything. London, UK: Deloitte. Retrieved March 2, 2010, from http:\/\/www.rfid4u.nl\/downloads\/deloittechipwitheverything.pdf"},{"key":"jisscm.2012100104-15","doi-asserted-by":"publisher","DOI":"10.1080\/00401706.1964.10490181"},{"issue":"1","key":"jisscm.2012100104-16","first-page":"1","article-title":"The effectiveness of information systems in supporting the extended supply chain.","volume":"22","author":"P.Edwards","year":"2001","journal-title":"Journal of Business Review"},{"key":"jisscm.2012100104-17","doi-asserted-by":"publisher","DOI":"10.1016\/S1567-4223(02)00015-7"},{"issue":"3","key":"jisscm.2012100104-18","doi-asserted-by":"crossref","first-page":"114","DOI":"10.2307\/41166664","article-title":"The resource-base theory of competitive advantage: Implications for strategy formulation.","volume":"33","author":"R. M.Grant","year":"1991","journal-title":"California Management Review"},{"key":"jisscm.2012100104-19","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2003.08.016"},{"key":"jisscm.2012100104-20","doi-asserted-by":"publisher","DOI":"10.1016\/S0148-2963(00)00148-X"},{"key":"jisscm.2012100104-21","first-page":"29","article-title":"Edging into web services.","volume":"4","author":"J.Hagel","year":"2002","journal-title":"The McKinsey Quarterly"},{"key":"jisscm.2012100104-22","doi-asserted-by":"publisher","DOI":"10.1108\/13598540710759808"},{"issue":"3","key":"jisscm.2012100104-23","first-page":"72","article-title":"Understanding strategic alignment.","volume":"55","author":"J. C.Henderson","year":"1991","journal-title":"Business Quarterly"},{"key":"jisscm.2012100104-24","doi-asserted-by":"publisher","DOI":"10.4018\/jisscm.2010092901"},{"key":"jisscm.2012100104-25","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000000387"},{"issue":"1","key":"jisscm.2012100104-26","doi-asserted-by":"crossref","first-page":"34","DOI":"10.1080\/00208825.1987.11656444","article-title":"Inter-organizational relations in industrial systems: A network approach compared with the transaction cost approach.","volume":"17","author":"J.Johanson","year":"1987","journal-title":"Inter-Organizational Studies of Management and Organization"},{"key":"jisscm.2012100104-27","doi-asserted-by":"publisher","DOI":"10.1108\/00070700510602156"},{"key":"jisscm.2012100104-28","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1999.tb00915.x"},{"key":"jisscm.2012100104-29","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2006.11.011"},{"issue":"3","key":"jisscm.2012100104-30","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1177\/000812560504700301","article-title":"Blue ocean strategy: From theory to practice.","volume":"47","author":"W. C.Kim","year":"2005","journal-title":"California Management Review"},{"key":"jisscm.2012100104-31","unstructured":"KPMG. (2008). Logistics in China: Property and infrastructure. Retrieved March 2, 2010, from http:\/\/www.kpmg.com.hk\/en\/virtual_library\/Property_Infrastructure\/LogisticsChina.pdf"},{"key":"jisscm.2012100104-32","doi-asserted-by":"publisher","DOI":"10.1080\/01621459.1952.10483441"},{"key":"jisscm.2012100104-33","doi-asserted-by":"publisher","DOI":"10.1108\/09590550510634639"},{"key":"jisscm.2012100104-34","doi-asserted-by":"publisher","DOI":"10.1108\/02635570610712564"},{"key":"jisscm.2012100104-35","unstructured":"Langley, C. J., Jr., Albright, D., Morton, J., Wereldsma, D., Alf, M., & Swaminathan, S. \u2026Peters, K. (2009). 2009 third-party logistics: Results and findings of the 14th annual study. Capgemini, Georgia Institute of Technology, Oracle, and Panalpina. Retrieved March 2, 2010, from http:\/\/www.3plstudy.com"},{"key":"jisscm.2012100104-36","unstructured":"Langley, C. J., Jr., Hoemmken, S., van Doet, E., Morton, J., Strata, R., & Riegler, M. (2007). 2007 third-party logistics: Results and findings of the 12th annual study. Capgemini, Georgia Institute of Technology, SAP, and DHL. Retrieved March 2, 2010, from http:\/\/www.3plstudy.com"},{"key":"jisscm.2012100104-37","unstructured":"Langley, C. J., Jr., Morton, J., Wereldsma, D., Swaminathan, S., Murphy, J., Deakins, T. A., et al. (2008). 2008 third-party logistics: Results and findings of the 13th annual study. Capgemini, Georgia Institute of Technology, Oracle, and DHL. Retrieved March 2, 2010, from http:\/\/www.3plstudy.com"},{"key":"jisscm.2012100104-38","doi-asserted-by":"publisher","DOI":"10.4018\/jisscm.2008070104"},{"issue":"3","key":"jisscm.2012100104-39","doi-asserted-by":"crossref","first-page":"58","DOI":"10.4018\/jisscm.2012070104","article-title":"A study on RFID adoption in the grocery retailing industry of Thailand.","volume":"5","author":"K. H.Lau","year":"2010","journal-title":"International Journal of Information Systems and Supply Chain Management"},{"key":"jisscm.2012100104-40","doi-asserted-by":"publisher","DOI":"10.1108\/02602280610675474"},{"key":"jisscm.2012100104-41","unstructured":"Li & Fung Research Centre. (2010). Chinese logistics industry update (2009). China Distribution & Trading, 64, 1-28. Retrieved May 8, 2010, from http:\/\/www.idsgroup.com\/profile\/pdf\/distributing\/issue64.pdf"},{"issue":"1","key":"jisscm.2012100104-42","first-page":"23","article-title":"An empirical study on the adoption of RFID technology for logistics service providers in China.","volume":"2","author":"C. Y.Lin","year":"2009","journal-title":"International Business Research"},{"key":"jisscm.2012100104-43","doi-asserted-by":"publisher","DOI":"10.1016\/S0164-1212(01)00044-9"},{"key":"jisscm.2012100104-44","doi-asserted-by":"publisher","DOI":"10.1037\/h0023189"},{"key":"jisscm.2012100104-45","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2007.11.001"},{"key":"jisscm.2012100104-46","doi-asserted-by":"publisher","DOI":"10.4018\/jisscm.2009070105"},{"issue":"1","key":"jisscm.2012100104-47","doi-asserted-by":"crossref","first-page":"88","DOI":"10.2307\/258107","article-title":"Causal ambiguity, barriers to imitation and sustainable competitive advantage.","volume":"15","author":"R.Reed","year":"1990","journal-title":"Academy of Management Review"},{"key":"jisscm.2012100104-48","unstructured":"Research and Markets. (2009). China logistics industry report, 2006-2010 brochure. Retrieved March 2, 2010, from http:\/\/www.researchandmarkets.com\/reports\/357283\/china_logistics_industry_report_2006_2010.pdf"},{"key":"jisscm.2012100104-49","author":"R. S.Sharpe","year":"2010","journal-title":"Business statistics"},{"key":"jisscm.2012100104-50","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000005926"},{"key":"jisscm.2012100104-51","doi-asserted-by":"publisher","DOI":"10.1016\/j.pursup.2007.11.001"},{"key":"jisscm.2012100104-52","doi-asserted-by":"publisher","DOI":"10.4018\/jisss.2010093005"},{"key":"jisscm.2012100104-53","unstructured":"U.S. Small Business Association (SBA). (2010). Summary of size standards by industry. Retrieved May 12, 2010, from http:\/\/www.sba.gov\/contractingopportunities\/officials\/size\/summaryofssi\/index.html"},{"key":"jisscm.2012100104-54","doi-asserted-by":"publisher","DOI":"10.1145\/1039539.1039544"},{"key":"jisscm.2012100104-55","doi-asserted-by":"publisher","DOI":"10.1108\/17410390410561008"},{"key":"jisscm.2012100104-56","doi-asserted-by":"publisher","DOI":"10.1108\/09574090610663400"},{"key":"jisscm.2012100104-57","doi-asserted-by":"publisher","DOI":"10.1002\/smj.4250050207"},{"key":"jisscm.2012100104-58","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2005.06.009"},{"key":"jisscm.2012100104-59","doi-asserted-by":"publisher","DOI":"10.2307\/3001968"},{"key":"jisscm.2012100104-60","doi-asserted-by":"publisher","DOI":"10.1108\/17410390410560991"},{"key":"jisscm.2012100104-61","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2005.05.003"}],"container-title":["International Journal of Information Systems and Supply Chain Management"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=71951","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T16:54:00Z","timestamp":1654102440000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jisscm.2012100104"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2012,10,1]]},"references-count":62,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2012,10]]}},"URL":"https:\/\/doi.org\/10.4018\/jisscm.2012100104","relation":{},"ISSN":["1935-5726","1935-5734"],"issn-type":[{"value":"1935-5726","type":"print"},{"value":"1935-5734","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,10,1]]}}}