{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,9]],"date-time":"2025-10-09T21:09:59Z","timestamp":1760044199431},"reference-count":38,"publisher":"IGI Global","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,10,1]]},"abstract":"<p>During the past two decades a renewed interest about the role of intangible resources in determining performances of public services organisations has risen. This is particularly valid for HealthCare (HC) services, as they are knowledge intensive services and their performance are closely related, as the vast majority of their outputs, to intangible resources. Recently, scholars have examined the relevance of organisational climate for gathering outstanding performance in HC services. Literature suggests that organisational climate is a multifaceted concept deeply rooted in the intangible domain of an organisation. Several intangible resources intervene to shape organisational climate. Following this, the study shows how Intellectual Capital (IC) provides a useful and fresh frame for analysing intangible components of organisational climate and planning initiatives for their effective management. Especially, the examination of organisational climate through IC lens is proposed both as diagnosing tool for identifying elements which are hindering productivity, effectiveness and quality of HC services, and as tool for supporting managers in designing management initiatives aimed to enhance organisational performances by leveraging organisational climate. The study is based on the Action Research (AR) methodology and illustrates the results of an AR project, carried out at a public hospital.<\/p>","DOI":"10.4018\/jisss.2012100103","type":"journal-article","created":{"date-parts":[[2012,12,5]],"date-time":"2012-12-05T23:04:19Z","timestamp":1354748659000},"page":"49-61","source":"Crossref","is-referenced-by-count":9,"title":["Assessing and Managing Organizational Climate in Healthcare Organizations"],"prefix":"10.4018","volume":"4","author":[{"given":"Daniela","family":"Carlucci","sequence":"first","affiliation":[{"name":"University of Basilicata, Potenza, Italy"}]},{"given":"Giovanni","family":"Schiuma","sequence":"additional","affiliation":[{"name":"University of Basilicata, Potenza, Italy, & Cranfield School of Management, Bedford, UK"}]}],"member":"2432","reference":[{"issue":"1","key":"jisss.2012100103-0","first-page":"51","article-title":"The organizational climate audit or how healthy is your hospital?","volume":"29","author":"S. H.Appelbaum","year":"1984","journal-title":"American College of Hospital Administrators Journal"},{"key":"jisss.2012100103-1","author":"F.Avallone","year":"2003","journal-title":"Benessere organizzativo per migliorare la qualit\u00e0 del lavoro nelle pubbliche amministrazioni, Analisi e strumenti per l\u2019innovazione: i manuali"},{"key":"jisss.2012100103-2","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.81.4.358"},{"key":"jisss.2012100103-3","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-59904-081-3.ch002"},{"key":"jisss.2012100103-4","doi-asserted-by":"publisher","DOI":"10.2105\/AJPH.92.7.1115"},{"key":"jisss.2012100103-5","doi-asserted-by":"publisher","DOI":"10.1080\/13594320601046664"},{"issue":"3","key":"jisss.2012100103-6","first-page":"610","article-title":"What is the difference between organisational culture and organisational climate? A native\u2019s point of view on a decade of paradigms wars.","volume":"21","author":"D. R.Deninson","year":"1996","journal-title":"Academy of Management Review"},{"key":"jisss.2012100103-7","doi-asserted-by":"publisher","DOI":"10.1097\/00005110-200401000-00008"},{"key":"jisss.2012100103-8","doi-asserted-by":"publisher","DOI":"10.1080\/09638180310001628455"},{"key":"jisss.2012100103-9","doi-asserted-by":"publisher","DOI":"10.1002\/smj.4250130205"},{"key":"jisss.2012100103-10","doi-asserted-by":"publisher","DOI":"10.1002\/smj.4250140804"},{"key":"jisss.2012100103-11","doi-asserted-by":"publisher","DOI":"10.1177\/1094428103254454"},{"key":"jisss.2012100103-12","unstructured":"Jackson-Malik, P. J. (2005). Organizational climate and hospital nurses' job satisfaction, burnout, and intent to leave (Doctoral dissertation). Available from ProQuest Dissertations and Theses. (AAI3165703)"},{"key":"jisss.2012100103-13","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.74.5.739"},{"key":"jisss.2012100103-14","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.69.1.85"},{"key":"jisss.2012100103-15","author":"S.Kemmis","year":"1988","journal-title":"The action research planner"},{"key":"jisss.2012100103-16","doi-asserted-by":"publisher","DOI":"10.1093\/oxfordjournals.jpart.a024267"},{"key":"jisss.2012100103-17","doi-asserted-by":"publisher","DOI":"10.1080\/00224545.1939.9713366"},{"key":"jisss.2012100103-18","unstructured":"Marr, B., & Schiuma, G. (2001). Measuring and managing intellectual capital and knowledge assets in new economy organizations. In M. Bourne (Ed.), Handbook of performance measurement. London, UK: Gee."},{"key":"jisss.2012100103-19","doi-asserted-by":"publisher","DOI":"10.1006\/obhd.1993.1060"},{"key":"jisss.2012100103-20","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2834.2002.00285.x"},{"key":"jisss.2012100103-21","author":"H. A.Murray","year":"1938","journal-title":"Explanations in personality"},{"issue":"2","key":"jisss.2012100103-22","doi-asserted-by":"crossref","first-page":"242","DOI":"10.5465\/amr.1998.533225","article-title":"Social capital, intellectual capital, and the organizational advantage.","volume":"23","author":"J.Nahapiet","year":"1998","journal-title":"Academy of Management Review"},{"key":"jisss.2012100103-23","doi-asserted-by":"publisher","DOI":"10.1002\/job.312"},{"key":"jisss.2012100103-24","doi-asserted-by":"publisher","DOI":"10.1177\/135638909500100202"},{"key":"jisss.2012100103-25","doi-asserted-by":"publisher","DOI":"10.1016\/B978-0-7506-7799-8.50016-4"},{"key":"jisss.2012100103-26","author":"B.Schneider","year":"1990","journal-title":"Organizational climate and culture"},{"key":"jisss.2012100103-27","doi-asserted-by":"publisher","DOI":"10.2307\/256701"},{"key":"jisss.2012100103-28","doi-asserted-by":"publisher","DOI":"10.1097\/00005110-200002000-00002"},{"key":"jisss.2012100103-29","doi-asserted-by":"publisher","DOI":"10.1002\/pfi.4140370713"},{"key":"jisss.2012100103-30","doi-asserted-by":"publisher","DOI":"10.1097\/01.CCM.0000218411.53557.29"},{"key":"jisss.2012100103-31","doi-asserted-by":"publisher","DOI":"10.1016\/S0024-6301(99)00117-X"},{"key":"jisss.2012100103-32","doi-asserted-by":"publisher","DOI":"10.1002\/smj.640"},{"key":"jisss.2012100103-33","doi-asserted-by":"publisher","DOI":"10.1108\/13673270310463644"},{"key":"jisss.2012100103-34","doi-asserted-by":"publisher","DOI":"10.4018\/jisss.2009062905"},{"key":"jisss.2012100103-35","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.81.6.680"},{"key":"jisss.2012100103-36","doi-asserted-by":"crossref","unstructured":"Wienand, U., Cinotti, R., Nicoli, A., & Bisagni, M. (2007). Evaluating the organisational climate in Italian public healthcare institutions by means of a questionnaire. BMC Health Service Research, 7. Retrieved July 2, 2011, from http:\/\/www.biomedcentral.com\/1472-6963\/7\/73","DOI":"10.1186\/1472-6963-7-73"},{"key":"jisss.2012100103-37","doi-asserted-by":"publisher","DOI":"10.1108\/17410400810841236"}],"container-title":["International Journal of Information Systems in the Service Sector"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=73028","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T03:10:23Z","timestamp":1654139423000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jisss.2012100103"}},"subtitle":["An Intellectual Capital Based Perspective"],"short-title":[],"issued":{"date-parts":[[2012,10,1]]},"references-count":38,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2012,10]]}},"URL":"https:\/\/doi.org\/10.4018\/jisss.2012100103","relation":{},"ISSN":["1935-5688","1935-5696"],"issn-type":[{"value":"1935-5688","type":"print"},{"value":"1935-5696","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,10,1]]}}}